Busters Motorcycle Accessories - www.busters-accessories.co.uk

When I received my order the incorrect item had been sent out, so I returned the item promptly. it took a further 4 weeks and lots of phone calls to eventually get the correct item. When I telephoned regarding the order I was greeted by a rude, uninterested member of staff, who kept saying, “the item is on its way and will be with you within 48 hrs”, it clearly wasn’t. I will never order from this company again and most definitely would not recommend them. They seem happy to take your money and uninterested in giving a good, prompt service. Very unhappy customer.

Item came, not as described ‘ we have no control over what you get’ absolute shower of mits,bad bad bad, rude arrogant

Ordered top box on e.bay store. Came with parts missing. Called the number on invoice, person answered M&P. I asked if it was busters to be told never heard of them! Call cost me £6.00. Checked web, busters is trading name of M&P. Why lie? Sent photos through e.bay, they confirmed parts were missing and would be with me in 2 days. 10 days later, nothing!! Phoned again, on landline I found. Sales said didn't know anything about parts being sent. Offered me a discount on future purchases. No thanks! Returned goods to them next day. Will not be shopping there again!!!! Take note and read the reviews first!

Bought my other half a Tuzo helmet from Busters on ebay. It had a lift up jaw section that was supposed to pivot up then click back down into place. However, the body of the helmet and the plastic jaw section were slightly different shapes, meaning that when you lifted the jaw up, it flexed out and was no longer in alignment with the rest of the helmet. This meant when you went to lower it again it wouldn't 'click' into place. I was advised that you had to put pressure on the plastic (so, bend it out of shape) to make it line up! They insisted this was something you could do while the helmet was on your head and wasn't a 'fault' - in fact it was pretty tricky to do and for me involved having it in front of you and using both hands! After a couple of messages back and forwards they just stopped replying and I had to raise a claim with Ebay, who refunded me the full amount (Busters wouldn't refund the P&P, claiming it wasn't faulty). I'll think twice before buying from them, or their sister company M&P, again.

Special thanks to PS, (apparently can`t put full name, what nonsense!) for his guidance in helping to choose the above, arranging really quick standard delivery time and for his step by step directions, including returned `phone calls, to fit as bag,(super value) had no instructions. Much appreciated P.

Hope you and others see this! RB

POOR SERVICE!!! would of marked less than 1* if possible

terrible packing ect.

absolute joke of a business, felt like i was dealing with a infant.

deceiving names and extremely bad service

Used their website to order a chain and sprocket kit. Payment was taken immediately. Received an email confirmation of my order but when the package arrived the content was not what I had ordered - wrong chain, wrong sprockets! Spoke to them on the phone twice to explain and all I got was arrogant guys telling me I must have ordered those items as it's an automatic system which they don't touch! I explained that I took a screenshot of the order and had the confirmation email from them so I KNOW WHAT I ORDERED but they refused to acknowledge the problem was with them. Returned the items to them and had a refund a few days later. Total waste of time, I will never use this ignorant firm again.

I've been waiting two weeks now for a brake hose. Meanwhile my bike is off the road. Instant money grab by busters though so they've got that sorted. A phone call got me only a vague flippant non - response. This used today be a good company today deal with, now they just don't care.

Ordered 3 Optimate battery charger leads - they only delivered one but took the full payment. They promised to deliver the others on next day delivery but failed to do so and are not responding to any chasing. very disappointed.