Poole Moto - www.poolemoto.co.uk

I Found a nice moped from poole moto sales and i paid a deposit, but this company won't deliver a vehicle for a time that's suits the buyer, people have working responsibilities and I informed Poole moto sales about this, I look after very ill disabled children I can't just abandon a disabled child to rush home for a delivery. They won't refund the deposit, trading Standards to be informed.

Nothing was too much trouble for them.

The help and guidance was terrific and delivery was absolutely bang on time as promised.

Would gave no hesitation in recommending this company.

Thank you

I arranged to test ride two bikes at Poole Moto. I was visiting from New Zealand but have a UK licence as well and they thought this would be ok. Just before I arrived they phoned to apologise and explain that they weren't covered by their insurance unless I could provide a National Insurance number. I had one of these 30 odd years ago when I worked in the UK but did not have it with me. I was disappointed but went in anyway and we had a big chat and they wheeled the bikes out so I could sit on them and take photos etc. My amazing wife then had the idea of texting our housesitter in New Zealand and getting him to look for my NI number and taking a photo of it. Thanks to her filing skills he located it in 10 minutes and sent it through. Once received, Poole Moto could not have been more accommodating. I was able to ride both bikes and thoroughly enjoyed mixing with their sales team and all of the other bikies who were in there. They were certainly busy but still took the time to help out a tourist and make his day. Thanks guys, you were great!

Back in February I arranged to look at/test ride a moped with the intention of buying it. When I got there they told me they’d sold the moped to someone else. I should’ve left the shop there and then.

Instead I ended up buying another moped from them for £350 more than the one I was originally intending to buy. Within two weeks of buying it, it needed a new carburettor. About another two months later it needed a new drive belt and front drive belt roller. The 3rd breakdown was a problem so bad, it was beyond repair.

£1,000 on a moped that breaks down 3 times and has to be scrapped within 6 months of purchase is not good at all. I’ll never use Poole Moto again.

Do not buy from this store until they make a major change to the way they do business. At every point they have prioritised their own needs over mine.

I wish I had listened to the bad reviews. This shop seemed like a godsend as they had the F.B. Mondial HPS 125 I was looking for.

I was initially drawn in by his claim that he was more interested in having a happy customer who came back than trying to make a quick buck out of them by mis-selling a bike. That I have had such a disappointing experience with this shop only makes what he said seem even more hollow.

I was given a specific time when the bike would be delivered. I arranged my work schedule accordingly. The bike arrived three hours late, causing significant inconvenience with my job. When buying a brand new bike, and especially when it arrived late, I would have expected some kind of freebie - a bottle of bike cleaner, a brush, some money knocked off the price - anything. Nothing. I found out at the point of delivery that there were £200 of additional charges on top of the purchase price. A nice little sweetener.

Within two weeks of driving this brand new bike it started having issues starting. At one point it would not start at all. Lacking a trailer, I had to wait for Poole Moto to pick up the bike. I called on Tuesday: the soonest they could pick it up was Friday, and they didn’t even look at the bike until Monday. I was then told that there was “nothing wrong with the bike”. I was told they wouldn’t change the battery and return the faulty one to Mondial under warranty in case there was nothing wrong with the battery and they were charged for it. The bike was returned to me a day later (a week after it had gone in). The startup issue is still happening, and the engine has even cut out completely while driving.

Lacking in any knowledge of bike maintenance, I had asked L*** when I first bought the bike if I could be in the workshop to watch the service, to which he had replied yes. I was then told I couldn’t be in the workshop, with “Health and Safety” being the reason. “He doesn’t run the workshop. I do,” I was told. “ I like my job. I don’t want to go to prison.” The chance of injuring myself in the workshop must only be fractionally higher than in the badly laid out and cramped main shop, where I had to wait. Predictably, there was nowhere to sit and drink my bad complimentary coffee.

If you have any sense at all, you will avoid this outfit at any cost.

Bought a brand new 2021 Benelli tnt 125, they sold it to me with a faulty battery, the battery was leaking battery acid, and damaged my bike, they told me they would put the damage through warranty, and heard nothing back!!!!

NEVER go here!

Never buying from them again!!

The staff makes you believe they’re so good, but they’re not, they didn’t seem to care about the damage to my bike!

Absolutely disgusting behaviour.

THE owner never takes responsibility for his failings and will only ever blame you for his mistakes.

They sell you a dream and convince you that what your getting is a bike that will be all you wanted. In reality you'll be getting tat. I brought a new bike from them that had odviasly been put together buy 4 year olds. AND never checked before my purchasing which they tell you they do for safety.

THE first 100 miles was brilliant and then.

1. Rear brakes locked on.

2.odometer failed so didn't know if I was in nutreal or if I had fuel.

3.judderd and failed to start a few times.

4.petrol tank became loose.

5.Headlight melted due to bad electrics so no lights at night.

I gave them a chance to fix all and within 4 days bang things have melted again.

All within 3 weeks and now they refuse to contact me about the refund I asked for.

And only ever get the blame put my may.

Please please please do not risk your safety going here you'll regret every mile.

Do your research first on the guy that runs it. AND expect aggressive behaviour if you leave bad feedback.

Order and paid for a bike it never happened the owner lied over and over again had to go through area dealers to get it all sorted never got the bike from this dealership had to rearrange everything through someone else and trying to get the money back was just a nightmare

Ordered and paid for a crash helmet. Kept chasing and getting no joy.They kept taking my details even saying I hadn't even ordered the helmet and never getting back to me as to why no helmet. Finally after five weeks went direct to the importer who told me they hadn't even placed an order with them! Didn't want to give a refund as thet said helmet was on it's way. Three months later I got this helmet off them as the importer went to them direct. No apology, nothing !

Do not use they are terrible

Buyer beware

I have just turned forty and have always had desire to ride a bike.

I spoke to these guys who were able to book my CBT. I now had the bug so they booked my full test that I took this summer.

Since then I have brought a bike from them which I have already done 3000 miles on with no issues

Being tall they were able to order me extra long trousers and a pair of size 14 boot unfortunately these started to leak but we're swapped with no fuss.

I have now been on the road for 3 months and having just returned from France I think it is time to thank the guys at Poole Moto for helping me to fulfill my ambition to get on the road.

I have now recommended a work colleague who is in the process of doing his test with them.