Shrigley Hall, Cheshire

Were do I start.. had my wedding here in may for a small fourtne.. quilty of service is shocking staff are very rude.. the master of cermoneys we had on the day decided he wanted to be in all my important photos of me walking in with my mum and dad.. so all photos ruined of them moments by the wedding manager saying he hat to stand there to hold the door open witch he isn't even doing he is no were near the door.. food was not worth the money the meat was dry and gravy like water then to top food off we were served raw burgers that I complained about for them to be sent back and just rewarmed also proof in email from manager.. thay left my cut wedding cake out for 12 hours so it went dry.. I paid for a package that I dint receive a fre things that were included in the package.. breakfast tastes asif it's been dipped in salt and left out to go dry for hours.. the wedding manger does not care about your complaints raised does not offer any sort of compensation for her staff ruining my day and not receiving some of the goods paid for just excuse after excuse for there poor service and apparently it's the only complaint the hotel as ever received.. if your planning a wedding I would certainly recommend you spend your money else were there are alot better places that will give a great service than this poor excuse of a hotel unless you want memories destroyed and money wasted

I'll start with the day I chose Shrigley Hall as our wedding venue. On first look around the hotel eighteen months prior to the day, I was taken aback with the stunning buildings and beautiful surroundings (this is what I have rated the 1 star for) and decided it would be the perfect look for our wedding day! I spent the next year and a half liaising with our designated wedding planner who was supposed to oversee all our plans and make sure everything ran smoothly. Unfortunately for us this did not happen! The person I dealt with did not attend our wedding day! Instead she typed up a function sheet that was supposed to be read by the staff who ran our big day.

It was quite clear to us on the day and after that this had not been done and there was multiple failings in providing the service we had paid a small fortune to receive! The disorganisation and lack of respect for my property was unbelievable. The night before the wedding I was returning back to my room at approximately 10pm ready to have a bath, relax and enjoy the rest of my evening. On the return to my room, to my horror I found at least two of my empty, eaten chocolate favour wrappers discarded on a landing shelf. I immediately approached staff and asked where my favours were, nobody in the wedding team could find the favours and as you can imagine the long wait time (30 mins) to find them was extremely stressful. When they were found at least 6 were missing. It was clear to me that guests had had access to my favours and ate them! After all why would staff leave the evidence lying around on a landing shelf for all to see? This was just the tip of the iceberg in terms of thing going missing! The cake knife which we borrowed from a family member, which they had used at their wedding, has been lost by the Hotel! We had sticky labelled everything! We have been advised the knife can be replaced, but the sentimental value that it held for us and the family member we borrowed it from cannot be replaced :(

I had specifically asked for everything we had paid for to be saved which included flowers, cheese, sweets and chocolates. I had stated this to the wedding planner on numerous occasions. I had also asked that specific parts of the cake be saved. The morning after the wedding on check out we was told none of the cake had been saved! I was persistent in saying there definitely should of been cake saved as I knew all of it hadn't been served the night before. After another lengthy, stressful wait we was told the cake had been found in a meeting room. None of the sections of cake I had asked to be saved had been saved and none of the fruit cake had been served to our guests like I had asked. Some of our evening guests had been looking forward to having fruit cake and it was disappointing to say the least! None of my leftover chocolate favours were returned to me the next day nor was the cheese. Half of the flowers had been left for the florist to take away the next morning with the things that belonged to her which resulted in a wild-goose chase across Cheshire to get them back the day after our wedding! The other half had been left in a different meeting room. It begs the question, why wasn't our stuff kept all together and safe? One of my sweet jars was smashed and the housekeeper that moved all our belongings into the honeymoon suite thrown away a bag of empty headdress boxes which I needed back to store them in.

The most heartbreaking thing for me was on the day of the wedding. I had planned to walk down the aisle to a song that I wanted fading out after the first 1 minute, 30 seconds. I had planned for my bridesmaids to walk down before me as I wanted to walk to certain words being sung at that point in the song. I had timed it perfectly for my maid of honour to walk first, my flower girl to walk second and myself last giving us all 30 seconds to get to the front. My music started to play and I kept asking my Maid of Honour to walk. For some bizarre reason the toastmaster was ignoring me and was telling her not to and to wait! I still don't understand how this happened as my guests had already been told to stand to welcome me and my music was already playing! It ended up I walked down the aisle to the very end part of the song which I hadn't even wanted in the service. I knew the song was coming to an end quickly so I had to walk that fast i think my guests thought i was about to break into a run just to make it down the aisle in time before the song finished! To ANY bride this is one of the most important parts of the day and I still can't come to terms with how wrong it went. I think it is much more important for a bride to feel comfortable, stress free and happy walking down the aisle not rushed and annoyed. How dare somebody stop us from walking, I was the bride! I would have much rather stood and waited at the front for the registrar to be ready (this is the excuse the Hotel have come up with) than to have to nearly break into a run coming down the aisle because we were told not to walk! Devastating!

At the wedding breakfast we had paid for champagne toasts. When it came to the toasts the staff served Cava! My mother in law noticed and made me aware of this, otherwise it may have gone unnoticed by me and my new husband as we were so busy chatting to guests and trying to enjoy the day as best we could after what just happened. We made the staff aware of this issue and the champagne was eventually served. I wonder how many other weddings they have done this to and people have not noticed? Very underhand!! My mother in law also repeatedly asked for fruit bread which was missing from the cheese boards. It was clearly typed on the table menu’s which were on every table. It was paid for at an additional cost to the package we had purchased and the hotel had over twelve months to source some however, the fruit bread was never served and guests requests were ignored. We was never refunded for the fruit bread. The hotel manager has gone to extreme lengths to try and cover this up even insinuating I have read the menu’s wrong and that it was fruit and bread to be served not fruit bread!! He then went on to say both fruit and bread had been served on the day which is untrue!

I always imagined our wedding day to be the most perfect day. Unfortunately thanks to Shrigley Hall I cannot say it was that! We paid a lot of money to make sure we had what we thought was our dream wedding. Due to disorganisation, lack of responsibility and staff failing to coordinate things did not run smoothly and has left me feeling extremely disheartened with certain parts of the day. I think the wedding planner should have been there on the day of the wedding considering all my planning had been done with her, I think a lot of what went wrong happened because my Function sheet was not read by the people who were running the day. If she had have been there she would've known exactly what I wanted as we had discussed it many times. As a customer I put my trust in the Hotel for what was supposed to be the best day of my life. I have recently been offered as compensation a nights stay in the Hotel, with evening meal and Breakfast included. Me and my husband are insulted at being offered this, especially when I received an email showing the same package plus a bottle of prosecco for £99! The things that they lost of ours and the things that we'd paid for and not returned equate to more than that alone and why should I have to spend my compensation with them? To be quite frank, I never want to visit the hotel again! How the manager truly believes his offer compensates us for the mistakes and errors we paid so much for not to have happened is unbelievable?! The hotel have been completely dismissive of all the mistakes they have made and have shown us no responsibility what-so-ever. The hotel manager has told us the hotel take no responsibility for the Bride & Grooms belongings when they are in their care such as the cake knife, favours and so on, so basically they can just do as they please with your things! We were married on 3rd September 2017 and it has taken over two months now with no acceptable outcome! Be warned!!

CTI held their annual client golf and spa day at Shrigley Hall again this year following the fantastic service we received in 2016. He organised the event to perfection and we had very happy golfers despite the challenges of the course! Dinner in the Woodford was delightful and the team served up a beautiful 3 course meal. He has built a great team at Shrigley Hall and our event goes from strength to strength with their help. Thank you.

The hotel is a great example of the conversion of a historic hall into a wonderful hotel.The service standards are exceptional, friendly warm and welcoming both at reception and in the dining room.Try to book a room at the front of the hotel as the views are spectacular.For golfers the course is quite a challenging one,hilly and difficult in parts.The indoor pool and spa are worth a visit if only to see how an old church can be converted for such use!! Try to speak to the Events Manager, who was a pupil there when it was a Silesian College,as he gives you a fascinating insight into it's previous history.

The one single negative was the fact that the set menu for both of the evening meals we had during our stay did not change.

We will certainly return to this lovely hotel

We had our Civil partnership at Shrigley Hall and had the most fantastic day. The food was amazing and everyone in our wedding party complemented the food and the venue. The staff were very helpful and made the day go very smooth. We will be returning to the Hotel at some point as we really enjoyed our long weekend. The grounds of the hotel are amazing and a very good photograph opertunity, I read quite a few negative reviews of the hotel, but I did not see any fault at all. A day that will be in our memories for the rest of our lives.

When we came to look at Shrigly Hall with a view to holding our daughters civil wedding there, we were impressed by the beautiful views and grounds.

On her actual wedding day itself, the ceremony, meal and evening function exceeded our expectations. Nothing was too much trouble for the staff. They were very friendly, helpful and gave over 100% service especially John

We were made to feel at our ease from the moment we arrived and find it hard to understand some of the poorer reviews on this site.

My partner and I wanted to book a weekend break to celebrate our recent anniversary in style. We thought we had found the perfect solution when we found the Barcelo website and the hotel that we eventually chose. Everything about the hotel on the website looked fantastic and we thought that we were going to have a ' stress-free ' , romantic and relaxing stay there. During the booking process the lady on the telephone was specifically informed that our stay was for a special occasion. This was acknowledged more than twice and we were told that a note had been made and we would be allocated a room suitable for the occasion in the hotel. How wrong we were!!We arrived at the Hotel at around 3.00pm to be greeted by a seemingly rather busy and overworked receptionist. We were given our room key and left to our own devices, which was not a good start. The room was situated at the far rear of the hotel and was approximately a 10 minute walk from the reception which is a long way with heavy baggage for which we had no assistance. Upon arrival to our room our first impressions were far less than perfect. The room seemed small and dingy and the view was of some temporary porta-cabins. There was also some damage to the bath enamel, in the form of chipping, roughly about the size of a 5 pence piece. To add to this there were also holes in the bed sheets, which we discovered later that evening at bedtime. A double room had been booked for our stay but to our dismay our bed consisted of two single mattresses. In our opinion this surely equates to a twin room. In the meantime, we decided to explore the leisure complex at the hotel. On the way there we passed a member of staff who we presumed was a caretaker of sorts who seemed to be swearing in to her radio. Upon arrival at the leisure complex we were met by a friendly member of staff who informed us that we would have to pay for use of towels. However, our experience at the leisure complex was again unsatisfactory. I was greeted by a dirty changing room with mud, grass and used towels on the floor. The ladies changing rooms seemed to be in a worse state than the men ' s with a significant leak in the ceiling with buckets in the middle of the floor to catch the water. This changing room was also dirty with mud, grass and dirty towels left on the floor. The swimming pool, steam room and sauna room seemed to be in reasonable order. However, the Jacuzzi did not seem to work fully and the water jets only functioned on one half. Earlier that afternoon we had booked our evening meal for 9.15pm. When we arrived at the restaurant we were left waiting for 5 minutes until a member of staff finally showed us to our table. This was unacceptable as there seemed to be no other guests waiting to be seated and no less than 3 members of staff seemingly standing around idle. We ordered starters which were ok but in our opinion, nothing special considering the price shown in the menu. For our main meal my partner ordered Duck in plum sauce and I ordered the Rib-Eye steak. The steak itself was edible but the sauce was not to my taste. One of my partner ' s favourite meals is Duck in plum sauce but in our opinion this was inedible. We were also not informed by any member of staff, prior to our visit to the restaurant that there was a limit to what meals we could have. If I remember correctly this was £29.95/pp and had we exceeded this amount we would have been charged for this. At no time in any hotel I have stayed in have I experienced this when a half board option was booked in advance. My partner was very upset about this and the catalogue of other problems so we decided to make a complaint. They were very understanding and offered to reimburse us for the cost of the meal. They also said that They would upgrade our room for the second night of our stay but not the first night as there were no rooms available. We duly accepted this offer thinking that we would be able to enjoy the rest of our stay in a more acceptable room on the second night. Shortly after we had made the complaint my partner needed to visit the toilets situated near the restaurant as she felt unwell. She was horrified by the condition of the ladies toilets. We then made a second complaint to inform them of this. However, we still had to stay in our original room on the first night. The room was situated in very close proximity to a wedding reception that was being held at the hotel. Unfortunately, we were kept awake by loud music until 1.15am and then woken up throughout the night with wedding guests, noisily returning to their rooms. I was later informed that this section of the hotel was reserved for members of the wedding party, so why were we given this room? My partner felt very sick throughout the night and early morning which later developed in to ' full blown 'Diarrhoea. By the next morning we were very tired and exhausted after having very little sleep. As my partner was unwell during the evening she could not face another trip to the restaurant so we arranged to have our breakfast brought to our room via room service. When it arrived in our opinion it was cold and almost inedible. After all that had happened we just wanted to leave the hotel and return home. Therefore, we checked out on Sunday 12th October at around 1pm. This was overseen by a senior member of staff. I must say that in our opinion this is by far the worst hotel my partner and I have ever stayed in. I regularly visit hotels and guesthouses of all grades throughout the U.K. and abroad and have never experienced anything like the stay we had in Shrigley Hall. Although we were not charged for the full amount at time of checkout we have incurred many expenses due to petrol costs, kennels, catteries, and childcare as these all had to be arranged prior to our stay.This was meant to be a very special occasion for my partner and I but it was completely the opposite. It was the most stressful and unpleasant hotel experience we have ever had. And to add insult to injury we were called by the hotel informing us that we had not checked out and that we owed £124.00 for the second night ' s stay and meals. However, I was given the final bill at the time of our checking out. I paid the invoice in full by cash, and kept a copy for my records.

Firstly, it is my sisters wedding day I am talking about, although even 7 years ago for mine also at Shrigley Hall in Cheshire, the reception staff were dreadful, having misbooked hotel rooms, put the parents of the bride in a very dilapidated room overlooking the car park, and charged myself and my new husband for the entire wedding (incorrectly) when we tried to check out the morning after the wedding.

But to talk about this April's fiasco - The main issue was that as my sister had booked the Tildon Suite and not the William Turner, she was treated as a second best bride all day; from being told she had to move and photos had to wait, as the other bride was coming (twice), to the ultimate of they had double booked the honeymoon suite (the one with the balcony), which she had discussed with the wedding co-ordinator many times to ensure she was getting that room - it was one of the reasons for booking the venue - Shrigley Hall's solution - at 8pm they got both brides and grooms from their respective receptions away from their guests to the lobby, and told them to sort it out. My sister was in tears for about 2 hours with the way it was handled, and ultimately they were told although they had booked that room and had confirmation over 10 months previous - the other couple had booked 12 months earlier and so it was theirs.

They also booked superior rooms for their wedding party, which were not 'on the system', and so we all had to have standard.

The lamb served for the reception meal was almost inedible.

The personal hygiene of one of the teenage waiting staff left a lot to be desired.

Champagne bought in by the bride and groom was left in a different bar and less than half the allocation was used for the drinks on arrival, meaning many guests did not get a drink and the bar staff refused to open more.

2 weeks before the wedding we went to check everything was OK (even at that point they opened up the honeymoon suite for us to show the photographer the shots she wanted - they said it was booked for her), and all the main lobby was being repainted, which they couldn't guarantee would be complete before the wedding (no-one had mentioned this).

Shrigley Hall is a stately home set in a beautiful location in Cheshire. I stayed there a while back with my husband, and we thoroughly enjoyed our experience. The golf course is lovely. There are great spa facilities, and a bar and a restaurant. The service was attentive. The meal we had was lovely, and the grounds were just what you'd expect.

While I felt our bedroom was a bit dilapidated, I've found that to be the case in many similar hotels. It was, at the very least, clean and comfortable, and fitted out with everything you'd expect. I suspect that once they've refurbished the rooms I'll have nothing to complain about.

All in all it's a lovely setting for a weekend away.

Viewed Shrigley Hall and liked it, apart from it being rather scruffy. At the end of my tether trying to find a venue after having to cancel Peckforton Castle (see other review), so decided it would have to do. They do not offer tasting sessions for either food or wine so we decided to book a meal in the restaurant the following week before confirming the booking.

What can I say.... It was one of the WORST meals we have ever had the misfortune of being served. 4 of us attended and all ordered different things so we could try as much as possible. There was hair in my starter of pigeon and it was overcooked, the melon was under-ripe and rock hard, the ham was tasteless and the fish tart was very poorly presented and runny. Of the main courses, all were bad but one had to be returned as it was inedible, the steak was most definitely off, you could even smell it from the other side of the table. We only risked one desert as everyone had well and truly lost their appetite by this point. The chocolate cake was so stale it sounded hollow when hit with the fork, it must have been sliced and plated up the day before.

The restaurant manager apologised, assured us we would not have to pay for the courses sent back and gave us a bottle of wine to compensate. But when the bill arrived I noticed that we had been charged for everything. We informed the (teenaged) duty manager that we would not pay for food that could not be eaten and he actually said "well give me my wine back then" like a petulant school child. Needless to say we gave it straight back and refused to pay for 1 main course and the desert, the bill still came to £160 though. Appalling experience, I'm so glad I tried the food before booking my wedding reception.