Arnold Clark, Stafford

The best advice I can give to you, is please DO NOT buy from Arnold Clark. Our experience is that they will just lie constantly to get a sale. The after care customer service is none existent. The manager and sales person at Stafford actually ghosted our calls! How unprofessional is that?

Plus the car had not been cleaned when we picked it up. We had to clean sick from the door.

Worst experience of buying a car ever. Never again.

I HAVE RECENTLY PURCHASED A HONDA JAZZ FROM STAFFORD MOTORSTORE (FEB 2014). THE EXPERIENCE WAS A VERY GOOD ONE. I HAD CARRIED OUT A CONSIDERABLE AMOUNT OF RESEARCH INTO BUYING A CAR AND ALSO HAD CHECKED THE REVIEWS FOR ARNOLD CLARK, MOST OF WHICH ARE NOT POSITIVE.

I THOUGHT IT WAS ONLY FAIR TO BALANCE THE BOOKS (SO TO SPEAK) AND TELL OF MY EXPERIENCE.

MY FIRST CONTACT WAS WITH THE SALES MANAGER. HE WAS POLITE, HELPFUL AND EFFICIENT. WHEN I ASKED FOR SOME MORE DETAILS ABOUT THE CAR HE CALLED ME BACK WHEN HE SAID HE WOULD AND HAD ALL THE INFORMATION TO HAND. AFTER WE HAD AGREED ON A FAIR PRICE TO BUY THE CAR AND ALSO A FAIR PRICE TO TRADE IN MY OWN CAR ON PART EXCHANGE HE HANDED THE PROCESS OVER TO MR JAMES TESSEYMAN (SENIOR SALES EXECUTIVE).

I MUST SAY THAT HAVING VISITED QUITE A FEW DEALERS TO PURCHASE MY CAR THAT JAMES WAS FAR AND AWAY THE MOST PROFESSIONAL. JAMES IS A CREDIT TO THE ARNOLD CLARK COMPANY AND STAFFORD MOTORSTORE ARE LUCKY TO HAVE HIM. JAMES GAVE EXCEPTIONAL SERVICE DURING THE WHOLE PROCESS AND ALL I CAN SAY IS TO ANYONE THINKING OF BUYING A CAR, THAT YOU SHOULD DO YOUR OWN RESEARCH INTO THE COMPANY BEFORE LISTENING TO ALL THE NEGATIVE REVIEWS. MY EXPERIENCE WAS EXTREMELY POSITIVE.

THANK YOU JAMES & BARRY.