Auto Escape - www.autoescape.com

Autoescape is acting as a broker, which means that they charge you the car rental price before you actually get the car. If the actual car rental company refuses or cannot give you a car for any reason, Autoescape will make sure to keep your money regardless.

This happened to me, and I tried calling their customer service. Their attitude was clear from the very beginning, they were rude and trying to find whatever reason to have you be the only responsible, and deny any reimbursement:

- you arrived 5 minutes late (because your flight was delayed, or because there was a big line at the rental agency or any other reason) --> that's your fault and you won't get reimbursed

- the car rental company is asking for a proof of residency or for an international driving license --> that's on you for not checking all of the renter conditions (plus, those conditions can change from a location to the other)

- payed with a debit card --> you should have checked that you needed to pay with a credit

...

I'd imagine that their business runs on customers paying Autoescape for a car rental, and customers not getting the service they paid for. That way they never have to pay the car rental company and it's free money for them

Very poor customer service - will never use again.

I rented a car in Geneva in Feb2019. I properly filled in my flight details, flying Easyjet arriving at 22:15 on a Friday evening. In the autoescape booking I indicated 22:00 as rental time since it was the closest to my flight arrival time. Having collected my luggage I arrived at the Sixt desk at 22:40 and found the place completely empty with no sign of any Sixt employees. People at the next counter told me Sixt employees left already 15mn earlier, meaning they waited for me less than 15mn after my flight had landed. So late on a friday night I had no other choice than to rent from another car company and paid the premium price. I was very lucky because first there were no cars left but an unhappy customer returned th car just an hour after renting it.

When i called autoescape customer service, they refused to give my money back and ask to claim the money from the airline company!!! This is just a joke. In the end it cost me 500 euros to rent a car for only 4 days! Will never use autoescape again. If your flight is delayed or you wait your luggage too long, they cannot garantee your car. How can you trust them? AVOID at ALL costs!

hired a car through Autoescape to be picked up at Milan Airport from an off-airport site. However Autoescape provided the wrong name of the car hire company and misleading information as to how to find them. ended up wasting 1 1/2 hours trying to track them down and I wasn't the only one. have put in a complaint over a month ago but they haven't bothered responding. Avoid at all costs.

I arrived at destination a couple of hours late to find that the car rental no longer had the car I had reserved and already paid for, but a slightly larger one that came at extra cost. Being late picking up a car at an airport destination is very common and I guess the reason why you give your flight number is also so that they can see whether there are any delays. I never had this sort of problem before.

When I contacted Autoescape, all they said is that I read the Terms and Conditions and that I could contact the airline asking for compensation.

Just had a terrible experience with AutoEscape for 1 week rental.

They are brokers not car rental company so whatever you do ensure that you have read all the T&C line by line. Or else you will have a surprise.

I wanted to cancel my rental as I have found much cheaper for a much larger vehicle. The UK T&C indicate total refund if done 24 hours prior to rental date but as I was renting in France it became the French T&C and so lost 30eur...Or you have a 1 year credit with them ..

For sure - I preferred losing 30eur 1 time than dealing with them in the future

I rented a car for 2 days last week. When booking the car I specifically looked for a deal that included unlimited mileage and a one way rental, and paid more for this. After renting the car, the rental company sent me a bill for these additional points, doubling the cost of the rental.

On reviewing the documentation from Autoescape, I find that on the 3rd page of the email confirmation, they've included different conditions to what I had signed up for.

Short story, do not believe what Autoescape advertise. You will be charged more.

AVOID AT ALL COSTS.

I went on auto escape car hire website booked a vehicle for use in Italy then later after booking confirmation they asked for €1500 as deposit. They took half of the money I paid as cancellation. Their communication is bad no good English. Please don't book with them unless you live in Portugal where they got office.

One star is too generous for the current service this company provides. I have booked a car, confirmed and paid in advance. On pick up time, the car was not available, their call centre was closed and guess what, it was nobody's fault!. I was forced to book a new car at a higher cost through another car renta at a much higher price on the day.

As the call centre opened on Monday I called autoescape to try an recover the money I had paid for the service not provided. Terrible customer service. They have not yet refunded the money and claiming they are not responsible for the issue. It is scary to think such companies are free to operate online. Never again!

Virtually all information on the voucher was wrong. I checked with both parties before my trip and the AutoEscape said "if there are differences we will refund the claim". The difference was 320€ on a 120€ hire. Yes, I ended up paying 320€ more and the rip-off company claims that they cant do anything since this is between me and the rental car company, because we signed a contract. They take no responsibility for the difference in CDW of 600€ and out of hours charge of 50€.

Would rather walk next time. Their low price isn't low when they rob you blind in the end.

Booked a car through Autoescape. My account login was sent to me which I clicked on and it said the money had been paid and the booking made. Arrived in South Africa from UK where the car company had said there is no booking. Apparently my payment was rejected. I was not informed and my account on autoescape has always said booking made and paid for. Ended up having to pay additional to rent a car on the spot.

Total incompetence and pathetic service.