Liigu - www.liigu.me

Liigu don't respect contract T&Cs that were entered into. When booking the car I specifically asked about cross-border driving (pick up at Nice airport, driving into Italy) and was told this was covered. Some weeks later was told that they'd changed their T&Cs and now I had to pay extra to drive cross-border.

Once I arrived at Nice airport I was given a description of where the vehicle would be, but when I tried the app's "Lead me to my car" feature it took me to a completely wrong location, had to backtrack and search again before I found the vehicle using the text description.

Once I left the airport heading into Italy I realised that the air conditioning wasn't working - temperatures were well over 30 celsius, so driving was without AC was awful. On reaching my destination I contacted Liigu support about this - it took 3 days for them to agree to replace the vehicle, BUT I had to drive back to Nice airport for the swap, taking more time out of my holiday.

When I got home I emailed their support twice asking for some level of compensation - all I got was automated responses saying their support would be looking into my issues. Several weeks later I've still had no response - nothing saying they would compensate me, or to say that they wouldn't. Nada.

Would never use them again.

I WOULD NOT USE THIS COMPANY if you are paying with a UK credit card. A deposit of 1500 Euros was taken from my French bank account, leaving me with no holiday money. When I called the company to complain they moved it across to the other card (visa) I had loaded into the app (so at that point I was down 3,000 Euro) and the original payment took about 5 days to be returned. I specifically asked the operator if it would be a hold on the card and was told it would be. When I got the car it was in a Nice airport car park - I had to pay the parking charge, which is fine as long as you are on time. If you arrive late it could be a lot of money. I then got a 45 Euro admin charge relating to a parking fine (the Liigu charge was higher than the fine!). When the deposit was returned onto my car I lost over £100 in charges and currency exchange differences. When I complained about that I just got a "computer says no" response - at no stage has Liigu recognised and honoured what I was told about the deposit when I rang them up. Finally, I found the App intermittent at best so I had to "swipe up" and reopen it every time I wanted to get in the car or start it. So in summary, an interesting idea which doesn't really work and ends up with lots of hidden charges. I will be using conventional companies in future!