CityGo Rentals Malta - www.citygocarrentals.com

Extra charges on collection of car that weren't specified before the online booking. They also apparently don't accept Amex, so instead force you to take out their insurance - at a cost; even if you've already paid for excess waiver liability when booking. Looking at reviews, this is what Citygo/KWL do - rip you off. The car was not in a good state either - of course, when I complained about that, nothing was done about it.

If I could give 0 stars I would. Don't bother with this company.

Rented a car through citygo rentals Malta in October 2023. On arrival in airport couldn’t find them for long time. Wasn’t clearly advertised or visible. Was going circles asking other agents if they know where I can find them. Was only one person working even were few people in the office, hence queues. We were charged because apparently, I was selected as main driver, however I only made a payment during booking and 100% entered my husband as main driver in the provided section, but after purchase on the printed booking form, I appeared as main driver. Obviously, we had to pay ridicules money to add my husband as second driver. Then apparently somewhere on the back was printed message on confirmation form that we must use credit card, this information must be stated clearly in BOLD before completing purchase! However, we didn’t see this important info. When I printed form, I didn’t read all 3 pages of small print, but that would be too late anyway. Booking in is awful and the way client informed of important things is poor. Also, we been charged for fuel which was big surprise because it is cheaper to fill in yourself, price they charged was inadequate, and in the form wasn’t clearly stated that we will have to pay it on arrival! Person who was providing service wasn’t pleasant to deal with, his attitude stinks. Also car which we received was very dirty and was no screen wash, tank was empty and we couldn’t clean window, been driving in dangerous position!

Cost offered for Toyota Aygo was 6 euros per day. Get there and typical if you don't have a credit card 170 euros add on insurance. Also random charge of 29 euros to cover their cost for parking at the Airport Car Park. Charged for petrol full tank before even used. Told full tank and drive off to notice only half tank of fuel in car. Booked at 170 euros online for 27 days and somehow came out of their office 700 euros down with a random additional 300 euros held also. Heaviest clutch pedal ever had in my life and driven a car from the 1980s. Fobbed off by employee that all the Peugeots of that model had the same heavy clutch. More like the clutch needed replacing. I ordered a Toyota also. Just yet another hire car company that rips off their clients.

We booked the car through Discovercars.com and our first impressions of Malta was dealing with a sham company! Customer service was shocking, very unpleasant.

We paid for a 5 seater Fiat Panda with full insurance cover. Instead, we were given a rusty old Kia Picanto. They were trying to convince us that Picanto is bigger than Panda (not true) and that we should have paid for a 5 person car (which we did).

They also tried to sell us extra insurance for €12/day, even though we had purchased full cover already. They tried to scare us that if anything happens to the car they will charge us and we won't get the money back (another untrue).

Then if we asked if we could upgrade to a bigger car, they offered us Hyundai i10 for additional €30, claiming it is even bigger than Panda. We did not take the bait.

Lastly, we were charged €48 for a full tank of petrol, even though it was only 2/3 full.

If I could give 0 stars, I would. Worst car hire company I've ever dealt with. If your car hire offer mentions CityGo or KWL, cancel the rental and avoid them at all costs.

Great car but bad company policies and uncooperative office staff with hidden charges.

Insisted I pay for half a tank of fuel at their own rates. Was overcharged double for half tank of fuel due to their excessive charges and rigid policies that must take fuel from them.

I was charged out of office pick up 25 euros on a Sunday when office staff was there. Office staff was so stubborn he wouldn’t even let me use a different debit card for the payment and insisted use the same credit card as holding deposit. Annoying !

I was also charged 25 euros early morning drop off fee but there was a key drop off box and nobody was there!

On top they added airport surcharge fee and taxes which were not made clear at the time of booking.

All cost me more than 100 pounds extra than the total car hire fee initially quoted.

Good car but deceptive and stubborn company.

The customer service was great, the car was clean, in great condition, and was the right choice of model for driving and parking in Malta's city environment's company accepted debit card with affordable prices in Malta.easy to pick up car from the airport

I really don't get it. After I read this reviews I was more than afraid to rent a car by Gitygo but It was to late to cancel it and that was actually our luck!

We had not a problem at all! Contrary: Everything was more than fine. We got a brand-new car (150 km already driven), everything went very quick (no long waiting hours). The price-performance-relation is awesome. We paid only 11 Euro a day and that's literally nothing compares to all the other rental organization. Maybe there was an owner change ore anything else but everything was fine and we have nothing to decline.

Maybe just one thing: we had to pay a deposit of 1000 Euro that's quite a lot, but it was just blocked and not even payed. So we are very happy and I can truly recommend Citygo Malta!

We booked a vehicle through Carjet for our stay in Malta and even paid extra for insurance to avoid potential excesses. Once we arrived at Valletta airport on July 7th, we went to the airport to the rental company indicated by Carjet, which is called CityGo, which asks us to pay 12 euros of insurance per day, plus, in addition to the 12 euros per day, 250 euros on our credit card… the employee told us that the insurance already purchased from Carjet did not apply! And there, they provided us… a damaged car! It was possible to drive it, but it had a damaged front wing, shocks everywhere, to sum up, a car in terrible condition! And no other choice, no other vehicle available, so we were forced to accept if we wanted to be able to travel during our vacation.

As a precaution we took photos of all parts of the car, and ddi the same when we brought back the vehicle to the airport on July 12th.

Since then, we have been waiting for the 250 euros to be reimbursed, and of course, we still have not received any money!

Above all, avoid using Carjet and CityGo!!!

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Lot of hidden costs. First they charge your creditcard with an amount of hidden costs;

You have to pay for a half of tank of Fuel. They charge 48€ for that, at the fuel station it's less than 20€. You pay 50€ when you pick up and return the car outside office hours, even if there is nobody around and you drop the keys in there mailbox. They add local fee, whatever that means. And in the end tax.

So after charging all these hidden costs together with amount what was known on forehand, your creditcard is not able to accept the deposit of €1800!! anymore. And that is their next sham. They can reduce the deposit to €250 but it cost you another 169€ for the rental period. So in the end I paid the car more than double. Looks like they do this all on purpose. Beside that they are very rude, from the beginning you are feeling they try to sham you all the time. They clear the deposit not earlier than 21 days after returning the car. Your card will be blocked for this amount unnessecary for 3 weeks. Avoid them at all costs!!

Avoid at all costs

Met with the vilest man I have ever met.

They hired out the car we had originally booked and then tried to charge us more for another one.

Horrible man who enjoyed the whole thing.

Worst customer service ever. We walked away and used a better company at adjacent desk

DO NOT USE