Halifax Ultimate Reward Current Account

If you have boiler cover with your ultimate reward just make sure that your water is crystal clear or it will fail a water test which proberbly applies to about 90% of boilers over a couple of years old and you will not get your repair done it's a sham

Halifax customer for 30 years, used to offer outstanding customer service but it has proved impossible to contact anybody to make a claim. I did actually speak to a complaints team, they promised a member of the claims team would ring me back the next day. They did not.

I still cannot actually make a claim, online I cannot register for some unknown reason so all I can do is call a number that does not get answered. They have tried in branch to help me but with the same outcome.

We have had the Ultimate reward account for about 12 years. I have only used the travel insurance once and the emergency cover twice. A stolen wallet in Lanzarote was dealt with as was the leak in the upstairs bathroom. This was all two and three years ago. But the 24/7 emergency cover was an absolute disaster recently. During the recent cold spell we had an electrical problem which knocked out all the mains plug in the house. I phoned for help at 10pm and just faced a series of cut off calls and standby calls which were never answered. I would suggest that buttons were being pressed to end my call. Desperate for some warmth in the house and for a hot drink, I phoned an electrician we had used, and the person I dealt with immediately instructed me, on the mobile phone, on the appropriate action to take. This immediately restored the power and normality was restored. They definitely did not provide us with 24/7 insurance service on this occasion. We were not impressed to find that we had been paying a monthly fee for all these years and when we needed the service, it did not materialized. We shall be closing our Halifax accounts.

After finding I had a leaking pipe called up to get someone to check this out only to be made out I was lying that the plumber told them the pipe was leaking for months as if I'm going to let a pipe leak for months when I have this insurance and my own building insurance take your money every month but won't pay out on anything and made out they had been calling me and i hadn't left the house stay away cancel the account and save the money for any work that needs done

Having had this account for around 3 years I think this is one of the wise decisions I have made in opening a bank account.

Mobile Phone Insurance- I have claimed 4 times since having this account the claims handling was smooth, fast and efficient servicing.

AA Break down cover- This is a life saver as I have used this quiet a few times for myself and my friends.

Home Insurance - Claimed this once and yeah 5 start service.

Apart from this there are a few additional benefits that comes with this account like over draft up to £300 and World wide travel insurance all this for just £12 and if I would have taken them seperately I am sure it would have cost me more than this.

This company is rubbish please stay away

hate halifax, they f***ck my history which thy could not do,without asking me they close my account with this reason that i change my address,they said we received a letter (RTS) which shows that u change the address and u did not tell us, i said to them that i did not change,i m living in a sharing home and there are more then ten people living in the same address may be some one did RTS my post but still i m living in same home, even i took my landlord with me and went to local branch but they did not reopen my account, i did not care that time but today after 10 months of that when i went to natwest bank to open a new account they told me that we cant open ur account some problems in my history which is 769 with the score i check on credit experience, can any one tell me plz what i should do shell i go to court against them or anywhere else,, i ll go tomorrow to advice bureau as well to ask, thanks khurram shahzad

Tried to explain that my boiler was not functioning correctly, they gave a weak and unethical excuse not to send an engineer out.Don't rely on this account to cover your boiler.Glad I am changing banks now as wouldn't like to try to claim on holiday insurance. Sarcastic call staff as well 0/10

I lost my phone and I made a claim with ultimate reward.This is my bad experience.I called them and give them all information then they sent me a claim forms which one till today I don't receive.When I called them they said they are on the way.I think after 10 days I call them again What I can do kno then they ok we ll email you.I send back to them via email.I need call them or email them for update they have time to call,email me for if they need any information.When I tell them why you don't me you need this informtion they we already sent you a letter.After agian few days I called them for update they sorry your claim is not successful reason I don't report to police and network provider in 24hrs.I said can see my claim paper or other proof then he saw and tell ok we ll make a appeal on behalf of you they ll make a dasion

in five working days.I am waiting for............. this is my small story.

What is it with the Halifax ??? they produce a good package (Ultimate Reward Account) market the idea with all its plus plus plus's then lose the plot by not conducting quality assurance.

My iphone was stolen, I phoned the customer service number and after proving identity was passed through to the relevant agent who took me through the claim process (£100 excess as in the other review) which I also had zero knowledge of. Instead of the claim being dealt with by this agent he stated that the paperwork would be sent out in the post!!! not by email (Perhaps designed to stall claims thereby delaying payment against claims)that paperwork needless to say never arrived and I had to phone again a week later and go through the entire system again. I also visited my local branch and spoke to the manageress who earns 3/10 performance knowledge, 2/10 for politeness, 2/10 for helpfulness in her pathetic all but non existant attempt to help resolve this.

Halifax use 3rd party companies to underwrite the insurance and they seem to be where the problems lay. Customer service or the lack of it is these days high priority for most customers and its always been true that a bad episode will be related to 10 others and will lose repeat business.