Lloyds Bank - www.lloydsbank.com

My experience here was a very terrible one. After I had made my second deposit I was blocked out. Nothing I did worked. I was so frustrated and giving up on my money when ROSE HOOVER came to my rescue and helped me out with the issue. I would have been in a big mess if I had not met ROSE HOOVER (rose_hoover_90_AT_Gmail_._com) personally by emailing them privately. I wish to recommend ROSE to anyone in recovery of loss. She saves me and I believe She can also save others who have run into loss. WhatsApp :: +1 660_233_3165.

Lloyds bank closed my local Stretford, Manchester branch without any notification. I wrote an enquiry to the CEO asking why I’d had no notification and asking for info about any possible reopening of a local branch. Instead of a reply, I got a standardised flyer sent to me.

This said notification should have been provided but no explanation why they’d not sent me one and of course my enquiry about branch availability remains completely unanswered. And of course NO APOLOGY. Bear in mind this a complaint to the CEO’s office.

If you want this complete LACK OF CUSTOMER SERVICE take out an account with them but if you want something actually adequate LOOK ELSEWHERE!

I am writing to express my heartfelt appreciation for the outstanding service I consistently receive from Toyin, a remarkable representative at Lloyds Bank. In every interaction, Toyin goes above and beyond to ensure that customers, like myself, experience not just efficient banking but also a delightful and personalized service.

From the outset, Toyin's friendly and professional manner sets her apart. Her warm attitude creates a welcoming atmosphere that immediately puts customers at ease. It is evident that she genuinely cares about the well-being of customers and is dedicated to making their banking experience as smooth as possible.

What truly stands out about Toyin is her unwavering commitment to excellence. In each of my numerous visits to the bank, she has demonstrated an exceptional level of knowledge, competence, and efficiency. Whether addressing specific financial queries, guiding through complex processes, or simply offering assistance with a friendly smile, Toyin consistently exceeds expectations.

In an era where negative reviews often dominate the spotlight, it is crucial to acknowledge and celebrate exceptional service. Toyin's dedication to her role deserves recognition, as it not only enhances the reputation of Lloyds Bank but also contributes to the overall satisfaction of its customers.

It is essential to highlight the positive experiences we encounter, as positive feedback tends to be overshadowed by negative comments. Leaving reviews for outstanding service, like Toyin's, helps reinforce the importance of recognizing and appreciating the hard work and commitment of individuals who go the extra mile for their customers.

In conclusion, I want to express my deepest gratitude to Toyin for consistently delivering exceptional service. She is a true asset to Lloyds Bank, and her commitment to excellence deserves to be acknowledged. I hope this review serves as a testament to the positive impact she has on customers and as an encouragement for others to recognize and appreciate outstanding service.

I appear to be going against the grain with Lloyds. I have always found them to be very good and helpful. During the pandemic, it was difficult to get hold of them, but so was everyone else. I have been with them for well over ten years and can only say good things. We got into financial difficulty, which was the first time ever and very stressful but Lloyds were really great. I have always found the online app and phone app to work well, getting through can sometimes be challenging but I always phone early, after 9am and before 10am. I can only speak as I find and the above is just that.

Wanting and needing to reach fraud dept, tried 3 times in a week, since the new online auth system launched, no reply from their fraud dept, all 3 calls waited on hold over an hour and gave up. Went into branch they tried but said i'd have to be there to take the call once it connected - they never got a reply either... So lloyds fraud is a fraud - if my call "is important to you" - employ more staff to take customers calls reporting fraud issues..... Simple. So take your banking elsewhere.. Lloyds is a joke atm

Every branch off lloyds I go into are normally helpful and friendly. However We no longer use the Stockport branch as every time we go in we are met with un-friendly, unhelpful staff there are three women staff who often work there from time to time who are lovely but the rest don't want to help and make you feel your an inconvenience rather than a customer. As a bank, I have no problems with Lloyds but the Stockport branch IS APPALLING and the male staff are aggressive and keep messing and need replacing permanently.

8I have about £8000 deposited with them. I have a credit card with them, that I pay off, in full, every month.

Last Autumn, I had a text from them, telling me that they were worried I might struggle to pay off my credit card and that the limit was to be reduced to £500 with immediate effect. There are a few points here:-

1. With £8000 deposited with them, how would I struggle to pay off £2300 (The most I ever paid off was about £1200)? Here we have innumeracy.

2. As I had paid the card off, in full and on time, every month, what gave them cause for alarm?

3. Since this reduction was without warning, how did they know I wasn’t abroad and reliant upon the original limit? I’d call this ill mannered.

When I queried it, I was given some "Male chicken" (Sorry Review Centre's PC brigade won't allow the shortened format)and bull story about credit reference information. I don’t owe anyone anything; even my mortgage has been paid off. I told them I would close my accounts unless the matter was dealt with properly. I followed this up with a letter of complaint, to which I am yet to receive a reply. Here again we have ill mannered.

I know a bit about banking and can say that whereas, at one time, your local branch manager would be an Associate of the Chartered Institute of Bankers, today most of them wouldn’t even know what that was, let alone have passed any of the exams necessary to become an ACIB. Today they rely on flow charts (Possibly computerised ones) to make decisions and one of the assumptions made is that if you have no debt, it’s because nobody will lend to you. They only lend, willingly, to those with a borrowing history, irrespective of whether a person is already over committed. That’s what helps to cause credit crunches.

My savings account was tied up for a year in May of last year, so that is about to expire. It will be coming out from there!! My home insurance policy with them is not going to be renewed. I don’t know that any of the banks are any good, so perhaps I’ll put the savings into NSC and open a current account somewhere else, just to pay my bills. It’s that or put it in the wall safe. I have a business account and if Lloyds had been competent, I would have transferred that to them. There is more in that, than in my personal account, so this little act of idiocy hasn’t been one from which Lloyds Bank will come out ahead.

I think the Ombudsman only exists to give the illusion of scrutiny. If they had teeth, most of our so called banks would be wound up and the spivs, who run them, would be in jail.

With FIVE THOUSAND AND EIGHTY-SIX OFFICAL complaints to ombudsman in just six months, how many actual complaints does Lloyds Bank PLC get?

I have irrefutable evidence of deliberate and systematic abuse of a disabled person by staff at Hanover Street Edinburgh over a concentrated period.

They admitted loads of mis-selling and refunded all premiums and gave compensation but, when it came to unauthorised overdrafts and three huge loans, they say this person with learning difficulties knew what he was signing.

I have held three demonstrations outside th bank and am going to be forced to be there EVERY DAY.

Further, BBC, STV and the press may be informed soon to blow this immoral company out of the water.

You are messing with the wrong wrinkly Lloyds/TSB!

Check out "The People against Lloyds/TSB on FB. Trustpilot review. Twitter.

When I opened my bank account I specifically said that I don't want any over draft facilities. I have since then moved from the UK to the USA and have not kept an eye on the balance of the account. I made an order online using my Lloyds account, assuming that I had cash in there, the payment went through no problemo. 3 months later I check the account to find that on that payment (which was a birthday Cake for my gran- the name on the payment was CAKES) I had overdrawn by 47.25! I was shocked to find my account in debt as I was under the impression that that wasn't possible and I had not received any communication from the bank (I was not at the address specified and my mobile number had changed, but surely when they realized this they should have tried email?- they cannot say that they exhausted all communication channels! and even so, if they couldn't reach me, why did they allow the transaction to go through?). So, I phoned Lloyds and asked who allowed the transaction to go though and the response was comical, "Well Miss, we never know whether its an emergency so we let it go through a reviewing process and then accept or decline if we think its an emergency or not". Surely "CAKES" doesn't sound like an emergency? Since going into "Unplanned Over Draft" of 47.25 pounds, I have now had to pay 250.59 pounds with all the "fees" that come along with unplanned over draft. Needless to say I have pulled the plug with Lloyds and shall not recommend them to anyone as I would never want someone who isn't able to pay off the debt, to get into a situation like this. Lloyds, you are a company that is willingly helping our country and people run into Debt that is beyond reparable. LLoyds, I'm disappointed and disgusted

Local branch with one assistant busy, I waited patiently to be able to pay in a cheque. Young man behind counter was free but came out only after a few minutes, holding clipboard. Tried to direct me to writing out all my details on a form regarding the cheque, but I insisted I would rather be served by a person. He stood and discussed before offering to do my transaction. It took him seconds whereas writing out the form would have taken me longer whilst he could have sat and done nothing. No queue followed me. After banking 42 years with Lloyds I do wonder at the service of a bank clerk who was doing nothing when I arrived but would rather I stood and write out a form, put it in an envelope and left him earning his salary by just watching...