Tesco Finest Bathrooms - www.tescofinestbathrooms.com
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Tesco Finest Bathrooms - www.tescofinestbathrooms.com
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User Reviews
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My Disgraceful Bathroom
I chose Tesco because I thought there would plenty of comeback from a big company. Wish I had never heard of them, they installed a shower which is
nearly foot high, the tiles on the floor need replacing and when my toilet
broke, I was told moving parts are not guaranteed. I wanted a shower because of an arthritic hip and I was having trouble getting in and out the bath. The shower was installed two years ago and the whole bathroom needs replacing. To anyone reading this, I say do not touch them with a bargepole.
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Tesco Disaster
I cannot beleive the positive reviews that I have read on this site.
Can anyone truly say their Tesco Bathroom was anything other that terrible?
I have had a lot of the shoddy work relaced but keep finding more
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Nightmare
The title says it all.
Customer Service
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Avoid Like The Plague
Had a new bathroom installed March 14, thought it was odd that you do not get a comprehensive breakdown of prices/parts. In september we went on holiday and the overly complicated flush system in the Roca toilet decided to continually fill up and empty. Fortunatley a neighbour was popping in and out looking after our pets and managed to turn the supply to the toilet off. We have historically paid £25 per month water charges - we are now paying £44 a month - god knows how much water was wasted. We had the original installer back and he "tweeked it", but it failed again days later. So we turned the supply off. This then dragged on until December with Tesco promising to get it sorted. They said they were having problems with their supplier (Mark Two) and they would get back to us in Feb 15. They then sent a standard letter saying Mark Two had gone into administration and basically "tough"! As our contract was with Tesco we quote consumer legislation with them and they agreed to pay for parts and installation. They wanted to pay the installer directly, but as he is still owed over £13,000 he wanted money up front. This was all finally done in March 15. Copies of all receipts were sent to Tesco and they will only pay for the parts and not the labour as they maintain we agreed to get a "friend" to fix the problem. Considering we spent over £8,000 on the work and have not been able to use the toilet since Oct 14 this is poor in the extreme - my advice DO NOT EVEN CONSIDER THEM FOR ONE MINUTE......
Horror Show From Tesco Finest Bathrooms
Engaged Tesco Finest Bathrooms to completely renovate two bathrooms - paid top money for it (the quote was twice as much as some of their competitors) because we felt that the brand Tesco was going to give us a better quality finish. To our horror, while we dealt with Tesco during the initial process, we were quickly handed off to Mark Two (a subcontractor to Tesco) for the actual work. It has been more or less two and half years but all of this time has been a hell for us. Uneven tiles, leakages in both bathrooms, incompetent and unreliable Mark Two, and lots lots more. We must have had 500+ contacts with Mark Two via email, phone etc. The situation now is that one of our bathrooms is half ripped apart waiting for a fitter to come and fix it. Mark Two has now gone into administration. We called Tesco and were told that the earliest they can get back to us is in feb - we only have one functioning bathroom. The other one has been dug up since August and with no end in sight....
It is such a nightmare with Tesco. We have been nice so far just hoping that things will get fixed and we can move on. However, it just does not seem like the ordeal is coming to an end.
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Not As Good As I Thought It Would Be.
I had a new complete bathroom installed in the summer, the fitters were friendly and i thought did a good job, but now the toilet cistern has come away from the wall, i got my brother in law to look at it , as he's a plumber , and he couldn't believe it, it was fixed to the wall with sticky pads only , i phoned the tesco hotline after i heard they had split from mark 2 , and they said it was for unfinished work or people who had payed to have it installed , but now can't because of the split, they said take it up through the warranty , but i said ok, but who's doing the work then, and they then said phone up december 18th , when a decision will be made to what's happening, so in the meantime i bought some super glue and stuck back to the wall, until i contact them on dec 18th.
Customer Service
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Avoid Like The Plague
After getting a new bathroom fitted Tesco and their partners Mark 2 have parted ways leaving work unfinished and warranties at risk .
Great service from Tesco until the hand over to Mark 2 for the actual work . Customer service from them is COWBOY style .
Tesco now have their reputastion in tatters once more for dealing with this dodgy business . Cant wait for this to reach the press.
You Muppet. The service you initially received was from Mark Two not Tesco.
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Sandy One
A n excellent job, very well executed. Very pleasant staff right from the beginning . We are so pleased that we chose Tesco Finest. Many thanks.
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Bathroom And Wet Room Ok
I am very pleased with the work carried out. A little dissatisfied when the date of commencement was delayed.
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Shockingly Bad
Terrible experience. Initial install took months rather than weeks. Installer arrived late, left early and frequently took days off 'sick'.
The quality of items is much poorer than expected and led to believe by the designer. Similar to cheap high street. The toilet is small and regularly gets blocked.
Customer service was very poor - I submitted my snag list multiple times to multiple people, all of whom failed to get our bathroom finished.
Never buy a bathroom suite that you have not seen in person - the digital representations are inaccurate. We wish we had been to a bathroom outlet and chose the items personally.
Unfortunately I cannot recommend Tesco Finest bathroom.
Q&A
I have just read glowing reviews about Tesco Finest Bathrooms. Why, why, why has my experience of Tesco Finest Bathrooms been a complete shambles?
I've not got what I ordered, the shower leaks and the toilet cistern doesn't flush properly, plus lots of other disasters. We are now on DAY 61 and it's still not finished. I am so angry and upset about it all, as it cost me a lot of money and has been very stressful.
Who have you contacted about all this, as you haven't said. From what I remember, I think you can complain to to the Ombudsman if you don't get any satisfaction from the installation company.
I am having trouble with the Bolton office due to lack of communication on their part I want to complain to a senior member. Who do I get in touch with?
I have no complaints about the very courteous installers and I want to make this quite clear to senior management.
ELIZABETH W CAINE
Go to the Ombudsman if you aren't getting any joy from anyone else.