Arnold Clark, Salford, Greater Manchester

I WOULD NEVER RECOMMEND USING THIS SERVICE DEPARTMENT, HORREDOUS CUSTOMER SERVICE AND LEFT ME IN A DIFFICULT SITTUATION.

I have posted my email below explaining what has went on with Arnold Clark and how poor they have been. This hasnt been responded to, I have to call them and still not helpful.

Good Afternoon,

I feel I have been treated unfairly and the customer service has been some of the worst I have ever come across. This was by the service department at Fiat Arnold Clark, 1 Brunel Avenue, Salford, M5 4BE. After speaking to the Arnold Clark Service Manager, he informed me that it was best to get in contact with customer service.

On the 30th August 2023 I rang the service department to organise dropping my car off with them although it wasn’t due to be checked until 12th September 2023. I informed them that I had been with Halfords a couple of days before and they told me that it needed to go to a garage because it had an ECU problem. We had to get the car recovered from Manchester to home the week before due to it breaking down.

After missing a call from the service department at Arnold Clark at 11:03am 30/08/23 I called them back and asked the person on the phone if I could drop the car of on 30/08/2023 as it was running and I didn’t want to leave it a couple of weeks incase it wouldn’t start again. After speaking to them at 11:42am, I let them know that I would be down within the hour.

Once I arrived at Arnold Clark I couldn’t find anywhere to park as the spaces were full in the Arnold Clark car park and was unfamiliar with this Arnold Clark as I had never been here before. So I left the car just outside the front of the gates on the left, walked inside to the service department and let the lady on the service desk know that my car was out front and it will need moving once there is a space and before the end of the day so it is secure. They said that is fine and took the key off me and put it in a brown envelope. My mum was with me throughout this whole process due to her having to bring me back once I dropped the car off. She was also with me when I spoke to the staff at home informing them that I was bringing the car in,

On 11th September 2023 at 16:42 I received a call from the manager informing me that my car had a load of tickets on it and asked why it was left outside the front. I explained to him what had happened and that I let the staff know on the front desk that it needed moving the day I dropped it off. This was only a 3 minute conversation and he let me know that he would get back to me the next day.

On 12th September 2023 16:34 I rang the service department again to ask what was going on with my car and if they had an update about the tickets on my car as the manager had not called me back. I spoke to a lady on the phone who wasn’t sure and went to seek some advice from the manager. She let me know that they were still checking my car over and that the manager had been looking into the tickets, she also said that he was going home in 10 minutes due to him having to go and pick his children up and therefore didn’t;t have the time to speak with me - this call lasted approximately 9 minutes. She said that he would phone me tomorrow and let me know the outcome. He never called me back.

On 19th September at 12:25 I rang the service department asking for an update on my car and if it had been fixed. As I knew the parts were expected to arrive on 18th September but I had not heard anything. I paid £500 for these services and thought that the communication throughout the process was poor. She informed me that the parts arrived last night and that they needed now to put this in a queue again to be repaired. This was very frustrating as I needed the car, I was expecting the car to be fixed when the parts came in as they knew when they were expected. They never said anything about the car being fixed at a later date once the parts had arrived.

On 23 September at 09:56 I received a text informing that my car was completed and ready to pick up. I went just before 12pm to pick up the car, I spoke to the ladies on the desk and they informed me that the car was being washed and will be ready in 5 minutes. Once I was given my keys I walked over to my car where I could see 2 tickets on my car, one was open and the ticket was unreadable due to how wet it was and the other wasn’t open. I took the tickets back inside and asked if I could speak to the manager as I thought this has been resolved and there was no issue.

Whilst waiting for the manager to come out the engineer that had fixed my car and brought the keys in informed me that the thought there were more then 2 tickets on the car.

When the manager came out I began asking him what had been happening with this situation and why had he not contacted me back to let me know what was going on regardless of me ringing up and him also stating that he would call me back. He said that he had tried to call me which is not true as I have evidence on my phone showing that he had never tried to contact me (please see attached photos as evidence of telephone history). He also said that it was my problem but I left the keys with the staff and informed them that the car needed moving the same day as I dropped this off. The manager was rude, obnoxious and was not helpful at all, this is not my fault and believe that it is the fault of the staff who work on the service desk.

I now have to contact the Salford City council explaining this whole situation and what has happened due to the poor communication and this issue not being resolved quickly.

In summary, I have no idea how many tickets I have received, I was given the assurance my car would be moved 30/08/23 by the customer service team and I am now being expected to pay for tickets (unsure how many) at no fault of my own.

I would like a satisfactory answer to my complaint within 10 working days maximum and should this not be resolved in a satisfactory manner I will be pursuing this matter further with a solicitor.

I am pleading with people to avoid Arnold Clarke at all costs, to avoid a bitter experience.

I am very disappointed with Arnold Clark Salford Branch, last year on 07 December 2022, one of my sisters brought a Honda car 2019 Reg after two days she brought the car from Arnold Clark. The car started having a problem.

When my sister drives the car, the car will just stop working. My sister reports the problem to Arnold Clark Salford straight away.

Arnold Clark Salford told my sister there was nothing they could do about it, my sister just paid the full payment of £20,000 towards the car she brought from Arnold Clark.

What is more, anytime my sister calls Arnold Clark Salford to speak to the Sales Manager, they keep telling her the Manager is not available for a good one month, my sister started to have mental problems, depression, and anxiety.

After a month of her calling Arnold Clark Salford, they told her she needed to speak to the Arnold Clark Stourbridge branch and inform her that is where her car is brought from.

In lieu of this, the same experience she had with Arnold Clark Salford, she had the same with Arnold Clark Stourbridge Branch.

She informs me about the problem she is having with Arnold Clark Salford and Arnold Clark Stourbridge.

I advise her to let us visit Arnold Clark Stourbridge where they claim her car was brought. On 12 December 2022, my sister and I visited Arnold Clark Stourbridge and we had a meeting with their Sales Manager.

We explain the problems my sister is having with the car she brought from Arnold Clark Stourbridge to the Sales Manager, 15 mins into the meeting with the Sales Manager.

The Sales manager said he does not care about the feeling my sister is having with the issues she is having with the car.

I asked him to repeat the statement, and he repeated the statement, I told him that it is very bad to say that to a customer that spent £20000 to buy a car in your company.

I told him my sister is going to take legal action against Arnold Clarke and the Sales Manager started pleading and he said he is going to replace a new car for my sister.

On 18 May 2023, my wife asked me to join her for an appointment with Arnold Clarke Salford to buy a new car.

I advised her to avoid Arnold Clarke at all costs, I further reminded her of the experience my sister had with Arnold Clarke last year.

But she insisted on attending the appointment, I should just follow her to the appointment, we had a meeting with Adam in Arnold Clark Salford.

I told Arnold Clark staff straight away about the bad experience my sister had with Arnold Clarke Salford last year before we started the meeting with staff and he promised us that he will avoid having the same experience with us.

Arnold Clark found a car that suits my wife, he told my wife she has two options for a monthly payment plan, one is £137 and £157.

During the meeting with Arnold Clark, the staff called two of his Sales Managers to come and look if he have done the payment plan right, two Managers look into the system and said to the staff that everything is fine with the payment plan and confirmed to staff to go ahead the process.

I advised my wife the car is fine and also the payment is fine as well, she can go ahead with Car.

My wife told the staff she likes to think about it and get back to staff on 19 May 2023.

On 19 May 2023, my wife sent an email to Arnold Clark, to confirm to Arnold Clark that she wants to pay a deposit for the car. Arnold Clark called my wife to say they made a mistake and that the car is not £137 and is now £272.

I told my wife I warned you about Arnold Clarke, you did not listen to me. My wife was very devastated, and very depressed by what Arnold Clarke did to her.

I spoke with Arnold Clark on the phone and asked what happened, Arnold Clark was just giving a nonsense excuse, I reminded Arnold Clark of what I said about the bad experience my sister had with Arnold Clarke Salford, that Arnold Clarke has always been dodgy with customers.

During my telephone conversation with Arnold Clark, I advised them to find solutions to this problem and avoid any further bad representation again with Arnold Clarke.

What is more, during my telephone conversation with Arnold Clark, Arnold Clark told me they have another option for my wife, she can have another car for £220 monthly, after a couple of hours again, Arnold Clark changed their word again by email to my wife that the payment plan is not £220 is now £223.

At this point, I was very highly disappointed with Arnold Clarke in general. Wasting customers' time and damaging their reputation every day.

I invite the Senior Directors of Arnold Clarke to look into matters/issues, that keep arising within their organisation and try to do everything in their power to address all the problems customers keep having with Staff and Managers.

My experience was not very satisfying for 2 weeks. The salespeople in Scotland sound very nice, you thought you could trust them to look after you while sorting the vehicle that you are purchasing in top condition but apparently not!! I had to chase them often to see what was going on. It felt that it was all done in a hurry. No jobs were done on the car until I pointed them out. It was all rushed to get the car from Scotland to Salford and it was coming to the end of the month. To which I was informed that they could not deliver the car to the nearest Arnold branch near me, which was Salford.

At the Salford branch, was very reassuring, understanding, and helpful with all the relevant information needed.

I picked up the car, tire pressure light came on!!!!!!!

Come on this should have all been taken care of.

They've had my car for over a week to replace front suspension. They've got the parts but haven't done the job. Not even had a phone call or message to let me know whats happening. Never had this problem until they changed their service staff. Definitely the worst experience/service I've ever had at Arnold Clark Salford

I visited Arnold Clark today and was dealt with by Mr Mason Pithers, he was very courteous and helpful, he understood that I was on a time limit as it took me long to get to them and he dealt with my part exchange very efficiently.

My daughter bought a Nissan Quashqai in June 2018. The sales man told her (and I was there ate the time) that all the brakes would be changed including new discs on the front, all they did was change the brake pads on the front. This came to light when one of the rear brakes started making a grinding noise and when we went back we were fobbed off for over a week and then told they did not put new pads on the rear. The job is now going to cost her over £80 to put right. When she collected the car the wipers were banging, resulting in them packing in while she was out with her baby in the car, another expensive job to have repaired -- considering they were supposed to have carried out checks pre delivery - they must employ monkeys. We should of asked for all conversations to be documented. DO NOT USE THEM.

brought citroen c1 as xmas present for wife still waiting for citroen mats arnold clark promised never happened front osf tyre was told by tech 4mm on it wear limiter 1, 6 rest of tread 1,8 and cheap tyre on on nsf new from china will be taking it for

service at citroen dealer arnold clark be better servicing prams

I recently bought a Vauxhall corsa from arnold Clark salford and they were fantastic from beginning to the end . The staff were friendly and helpful . They didn't try to pressure sell to me they let me look at leisure the car was ready when they said it would be I will definitely be recommending arnold Clark to everyone . If anyone visits arnold Clark salford the sales person who dealt with me introduced me to a man who is the used car preparation manager they both reassured me that my vehicle would be ready on time and to a high standard .

Bought a car from them last week, they said its gonna be 100 % checked and ready to drive , it was making a noises when test drove it , they said they are gonna make sure its all fixed before we collect it , collected the car but the noise was still there , took to the garage today and finding out its not drivable car because timing chain needs changing immediately! would not recommend this place to anyone !

Had my car in this week for repairs it had a oil leak from the engine. Brilliant service from dropping it off to collecting it . They kept me updated on how the repairs were going and when I collected the car it had been washed and hoovered . I have always had a good experience when I have used arnold clark salford in the past.