Firefly Car Rental
Customer Service
Value For Money
Firefly Car Rental
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User Reviews
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Q&A
I have a car rental booked for May 7th at Firefly and our flight doesn't get in until 11:33pm. I am trying to get in touch with the agency to see if they will have someone there when we arrive which will be midnight or after.
I have got a phone number from the website and one from Carrentals have called over 50 times and can not get an answer or an answering machine.
We don't want to be stranded at that time of the night, cannot get a confirmation. What should I do?
Just back so hope you get this reply in time. I would cancel Firefly and use Centauro if you can.
How do I get a full refund as I did not get the car from Firefly as they would not accept my valid, in date MasterCard? The money 145.euros was taken out of my account when I booked and using the same card when I got to the airport.
Initially you might try your credit card company - they should refund you and take it up with firefly anyway.
If that fails contact customer services.
MAke sure you explain exactly what happened - I was refunded over half the additional charges.
Good Luck
I rented a car in Barcelona (airport) the 2.04-6.04.2014.
Booking nr. 372033585. After using car I paid and was waiting the reserved sum. The 2.05 this sum (97,63 EUR) was taken by Firefly too. Why not to refund me this sum?
If you booked indirectly through a broker then you need to go back to the broker for their customer service. If you booked direct with Firefly via their website, then you can contact Firefly Customer Service who will help you.
What I want to know is why they have taken £66 from my account for a hire car in march this year? Having been told that everything was ok by a member of staff. After many requests for a breakdown of the bill it still isn't forthcoming. I feel that this is just another rip off which they can fob onto us.
If you booked direct with Firefly via their website, then contact their customer services direct and they should be able to provide a breakdown of costs. If you booked indirect via a broker site then you need to chase them for an itemised billing.
Did anyone manage to get unauthorised charges back in anyway? As they don't respond to emails, calls. And our bank is not super helpful either. Is there some way to get that money back?
Yeah I finally managed to get the money back through my credit card company........I reported it as a disputed transaction and it's just taken from there. Good luck!
How long did it take for Firefly to charge your credit card? I just rented a car last week and they haven't charged me for it yet I call and emailed is this normal for there company or should I take my money and go on about my life?
For me the credit card charges appeared on my account within a few days. I have never used this company before so I can't answer for their efficiency in this regard. On saying that I wouldn't use them again if they were the last car hire company on earth. If I search for car rental as I have again recently, I exclude Firefly. I hope this helps.
Any reviews on las vegas firefly operation?
fully agree with pmccann2.