Wisecars.com - www.wisecars.com

Quick reply to support! Thanks Meelis

I was concerned I would not receive my voucher in time for my trip but the "wisecars" rep, was so helpful in by sending my voucher earlier and relieving my concerns.

For my next trip I will be sure to use "wisecars" once again.

I had a fantastic experience during my trip to Germany. Support was helpful with answering my questions about insurance.

Advantage could not provide the chosen car.

Did not recognise the agreed deal / voucher (£400)

Attempted to upscale every riding service. I refused despite threats I would be fined by Advantage as well as Orange County FL if I ran tolls.

Refused my bank cards so the deal was off.

Made me think I couldn’t hire a car.

Then suddenly then decided to accept my bank cards.

The final price was 3x the original £400z

Had to pay £1250 for a car.

I was stuck in Orlando & had no choice

Restricted to driving in Florida - had plans to go New Orleans & Georgia so screwed my vacation

big time.

Emailed wisecars - no response

Called Advantage - don’t pick up

Made a complaint on my return - didn’t want it to ruin my vacation

It did ruin the vacation

It’s now January , 3 months later & Wisecar deny any wrong doing, can’t see a problem advertising a car for £400 & it gets upped to £1200

Still going back n forth & wisecar just regurgitate the same statement.

Won’t pick up a phone

It’s all email back n forth - waiting 3 weeks for a response

Will now go to ombudsman because this company see nothing wrong selling a car hire for 400 which trebled at the counter.

My previous review has been removed off Trip Advisor by Wisecar

I would not recommend anybody to use this company. All reviews on various sites reflect what I experienced.

Lull you in with a good price then reality is it’s 3xs more than the voucher.

Advantage agent said they do t do vouchers & said she had no clue what a voucher was. Even showed her the voucher on my phone. A 2nd agent shook his head supporting his coworker.

An extra $350 for a second driver - which I didn’t do.

Unbelievable but my close friend had the exact same experience but was able to tear up the agreement & have a family member come get her.

I was solo at the time so this was not possible

I did not budget for £1200 car hire - I was down £800 for my vacation from the onset.

Have not recognised this is false advertising or offered any money.

All reviews say the same

Reviews on wisecar site are all positive .

Booking & finding a deal was easy.

But WISECARdid not honour the booking

Do not use - I was stuck in Orlando. AdvantFe didn’t care & wisecar didn’t & don’t care .

62 year old solo traveller & Wisecar do t pick up their phone & Advantage didn’t give a damn.

Too many dissatisfied customers.

This is one of the worst companies to rent a car. Wisecars entirely ruined my vacation, and their customer service is so fake people. They always trying to clean them self as mentioning they are brokers and nothing they can do. This is the hand washing word they are using. I rented my car for my Christmas vacation and by the time I went to Dollar rent a car location the agent told us there are no cars available even though I made this reservation months ago. I call wisercars to report this issue and they are more worst car rentals I ever faced. I am brining my experiences and like to share this with others. Please stay away from WISECARS they fake and irresponsible and careless company and I am still waiting for the refund and Falks good luck getting cars from this website.

Watch out for them!!!! Their business is to draw money from customers, they cooperate with shad rental companies in which the conditions when renting are unacceptable. Then wisecars is completely not interested in supporting customers but hide behind some rules that do not exist anywhere. There is no current contact with them since are informed that the rental did not happen and was canceled by the rental company. I am still trying to get in touch with them, but it seems that the case will be reported to the police to get the money back.

If anything goes wrong you won't get your money back. They hide behind their Terms and Conditions, they pay their suppliers in advance and can't get their money back from their service providers if anything goes wrong. Stick with renting direct from rental companies.

I would like to share my unfortunate experience with this farce of a service. I am autistic and not very good at these kinds of things but needed a way to get around while I visited my daughter in Phoenix. I was drawn in by the too-good-to-be-true pricing and happily paid for a reservation with Fox rent a car through the wisecars site. I intended to use a visa debit with line of credit at pickup since it said credit only and those are typically accepted as such.

Fox was awful…I tried to call them 3 times before they closed as my flight was arriving near the time they shut down at 12:30am. They never bothered to answer and nobody was at the desk when I arrived just moments late. I patiently waited until they were to open at 4am and nobody showed up. About 15 minutes later I called wisecars who were unable to help or contact anyone from Fox including the location manager. Eventually at 4:25 I finally found an agent wandering the parking garage and attempted to retrieve my reservation. The agent was impatient and rudely threw the debit card back at me without even asking if it had line of credit and unkindly told me they were unable to help. I was now stuck in Phoenix with no way around and a large part of my funds tied up. All in I was up for 40 hours dealing with this thanks to uncaring companies who view people only as numbers.

I contacted wisecars and told them of the situation. They contacted Fox who lied about my calls and claims. I showed wisecars photo evidence to back up my claims. They were unwilling to offer reasonable satisfaction and hid behind a dubious justification in their terms that only worked if they ignored my claims about how Fox handled the situation. They ignored my evidence and needs and took from a struggling family by hiding behind "procedure" rather than having true consideration for a situation.

DO NOT USE THIS SERVICE! AT THE VERY LEAST GO DIRECT AND SHOW THEM A SCREENSHOT OF WISECARS PRICE…THEY WILL MOST LIKELY MEET OR EVEN BEAT IT TO KEEP THE MONEY THAT WOULD OTHERWISE GO TO WISECARS IN FEES.

I recently made a reservation for a rental in Key West in December. I received my confirmation quickly but did not see the rental car company listed. I sent an email requesting that information. Within 2 minutes I received a response email with the asked for information. Responses really don't get any quicker than that. Shout out to Madina!

Booking code:57470191

Hello, recently for a trip to the United States I used the Wisecar application to rent a car.

Once I had chosen the car at a cost of €1,000 for 20 days, I paid and received a confirmation email.

About a week later I get an email saying:

* Your rental agreement may require you to have mandatory local insurance which may cause additional costs when picking up the car. We ask that you first check if you have insurance that you can use during your rental and if you also have the correct documentation confirming your insurance. Otherwise you will have to buy it when you pick up the car.

In this email, do not write an insurance price range, but say that there may be something to pay for the insurance.

Once in Los Angeles, I go to the agency to pick up the car and find out that the insurance costs $1,600, more than the cost of renting the car.

Since Wisecar is an intermediary between the rental company and the user… therefore in practice it offers the same service that a site like BOOKING could offer, it should communicate the cost of insurance before charging the rental and not after, because honestly if had I known in advance that the cost would have been 1000€ + 1600$, I would have + not rented the car and I would have opted for another choice.

Why are you behaving this way?

Because by not communicating the price of the insurance they are able to compete with serious rental agencies that communicate the price in advance.

Among other things, the agency that was proposed to us by WISECAR is called Rental Fox.

Trying to rent directly from rental Fox you will be notified of the cost of the insurance and it will be communicated before payment and not after.

After writing to the assistance service, I received a terrible answer stating that they had sent me the email where they wrote that there could be an insurance cost. But without communicating even a RANGE!

And to think your company is based in San Francisco, so let's just say they should know how insurance works in the US.

In any case I'm proceeding both on TrustPilot, and I'm proceeding with the application deletion request both on the Apple Store and on Google Play.

You will also be contacted shortly by the Italian Other Consumer portal to proceed against you.

I've already written to the assistance service, who has the courage to answer me that I had to call to find out the price of the insurance.

But which company are you? On the site you don't even dare to put the surname of the founders of the company.

But don't be ashamed to do these TRICKS to be able to compete with the serious rental companies that communicate the final price before the purchase, but you don't communicate it afterwards either.

SHAME ON YOU!