Covea Car Insurance www.coveainsurance.co.uk

DO not trust this company, they make up any excuse not to pay out even if the accident is not your fault. They drag the claim out for weeks then refuse to pay when they make up an excuse.

Covea claims dealt with my theft claim on behalf of By Miles who I was insured with. They were quick to get me to send them the log book (V5C) and keys but slow and inefficient in every other sense. I had to argue long and hard with them to get a reasonable valuation out of them (the car has disappeared towards Tilbury docks) and then didn't make the offered payment when I finally accepted their improved offer. None of the steps were explained - I did not feel they have any joined up systems and no one seems to have authority/ responsibility for each case.

AVOID AT ALL COST!

Covea deserve no stars - one star makes it sound like they have some redeeming features.

I was insured by Covea and so was the guy who crashed into me. They insisted my claim was for information purposes only - who does this? They denied me a hire car at first. It is 3 weeks short of a year and I am still waiting for complete settlement. Is it because they are trying to avoid paying out their own money, would they be like this if they were working 100% on my behalf.

I understand the profit motive - but this is dishonesty

I had a few issues with my settlement and he made it his priority to make sure everything was sorted whilst on the phone with him.

He phoned the different departments and kept me informed at all stages of what he was doing so I wasnt waiting in limbo.

He also made sure that I do get a follow up from the other dpeartments and made sure I would send him documents to verify that i was sending the correct info and not have to then call back.

He made me feel a very valued customer and his customer services skill where superb

Would highly recommend Cove and the advisor.. An asset to any company!

Completely awful to deal with.My car was by their client, you will have one agent tell you one thing and the other will say they were in correct and that they will get further trading.You get no updates to what is happening after they take the car they promise to get back to you but never do.My advise to anyone who gets hit by clients Insured with them is to either go through your own insurance or get a claims management team to deal with.

WARNING TO EVERYONE ABOUT CoveaInsurancePlc and apollomotorgroupltd

Long story short…

My wife's car was hit in a corner of Sainsbury’s car park at the end of August (minor damage to bumper & wing) so it was picked up by Covea’s approved garage Apollo Motor Group of Portsmouth & taken to their Basingstoke branch.

Covea decided to write it off despite the car being mechanically sound when Apollo picked it up from us.

Apollo had the car for 4 or 5 weeks but no-one contacted me to say it was a write off until I rang them. I decided to get the car repaired from an independent bodyshop recommended by a friend who owns his own insurance brokerage rather than accept their insulting salvage amount.

The bodyshop alerted me to a few things when I picked it up a few days later including the coolant container & lid being damaged so oil was mixing with the coolant.

On the way home I broke down on the M4 & had to be rescued by the AA. The bodyshop said that the car had been tampered with because oil was mixing with the coolant & sprayed all over the engine. Only the bumper was damaged; now the car’s engine is ruined beyond repair.

Covea & Apollo deny any liability! The bodyshop is convinced Covea sabotaged the car & took parts for other vehicles which happens a lot apparently on ‘write-off’s; they also stole the spare wheel, jack & tow device from the boot but again deny that!

The bodyshop is convinced they removed parts knowing they were going to write it off which is very concerning; it was also filthy when it was returned.

I HAVE REPORTED IT TO THE POLICE and now will pursue them thru’ the Financial Ombudsman.

The car was fully serviced & MOT’d recently so there was nothing wrong with it mechanically; but when I picked it up & drove it back it seized up & the damage is terminal…the engine has been tampered with & parts taken from it…the missing wheel & jack proves this.

Something very suspicious has happened since I decide not to accept the salvage offer.

Finally my broker GroveandDean have been so unhelpful too.

DO NOT INSURE ANYTHING WITH CoveaInsurancePlc

I had a a car accident in Europe 100% not my fault all documents OK it took over a week to make contact and claim. Emails not replied to, telephone not working properly at their end. Now 17 days after after the accident They make a derisory offer and have left me stranded here in the middle of nowhere all this time. Promised flight home. Now seems to have forgotten that They offer half of what my car is worth and then drop on more ' expenses and dubious claims.

as an insurer they are the pits and are trying to defraud me.

They owe me for time stuck here, a flight home and the money to replace my car.

Their profit went from £24 to £1.5m last year , seems its time this company was fully investigated.

Do not touch them. Provident Insurance were always very dubious and they are part of this group. The French CEO was forced to resign over a conflict of interest last year, but seems to be back. British MD blames all sorts of things for the drop in profits, but never themselves. So is this insurance company now defrauding it customers to stop its own rot ?

They are the insurers for SAGA so be aware.

Covea car insurance are unprofessional rude waste of time

Car was written off in July 2016 I was at fault animal ran out on me on dark country lane swirved to avoid at 60 mph rolled the car I have contacted many times and they are rude mannered and very unhelpful and still no outcome on the car situation I would never use recommend this company to anyone else even my worse enemy

Over two months ago my car was hit whilst it sat parked outside my house. The driver failed to stop. This obviously upset me but as I knew I had taken out comprehensive cover I felt safe that everything would be sorted out in a matter of weeks. At present my car is still sitting parked outside my house with a huge dent in the rear door and wheel arch.

I'll try to condense the facts, it's still going to be an essay but I would like to forewarn anyone thinking about taking out insurance with Covea - through Swinton via a comparison website.

Within the hour of it happening I rang the insurance company. The lady gave me a phone number of the closest garage that they used. I asked if I could use my local garage but was told that doing so would cause the process to be drawn out. She assured me that the garage would contact me within a couple of days.

Four days later I had a call from them to book my car in. Later that day I realised that no courtesy car had been discussed which would have left me stuck, with my dog, in Swansea. I attempted to call the garage back on the number I was given. The number didn't work. I googled the garage for an alternative number but there wasn't one. I rang my insurers back and was told they would contact them again. A few days later I rang my insurers again and was told they couldn't contact them either. At this point I expressed that sending my car off to a garage miles away that couldn't be contacted even by the insurance company didn't inspire confidence in me.

I was then told they would instruct a different garage to contact me. I waited and waited but no phone call was received. I rang the insurers again to enquire what was happening and to lodge a complaint.

They apologised profusely and said they would again get them to contact me.

Finally I had a phone call, whilst I was out walking the dog. They didn't leave a number but told my son I should contact them. I used 1471 and got through to a garage, the original garage that I stated I wouldn't use. The lady on the phone was adamant that they hadn't rung me earlier and the last contact they had with me was when we initially spoke in August.

A week after returning from a trip to Portugal I rang my insurers again to update them and ask if any progress was being made on my complaint. I was told that no complaint had been logged and the young man on the phone implied that no progress had been made because I had 'gone quiet' for a few weeks.

I told him that I now wanted to take it to my own garage and he informed me that pictures would first need to be taken of the damage, which could take a few days before they sent a man out, or he could text me a link for me to send the pictures. I opted for the latter. I was assured that he would do this on ending the call. So I waited, nothing all day. This morning I rang again. They had the wrong number. I gave them the right number and was again assured that the text would come through. Obviously the reason I am sitting at my pc ranting instead of photographing the damage to my car is that it didn't.

I have spent nearly four hours in queues and conversations on the phone . In all honesty, dealing with Covea has been a more stressful experience than the accident itself. I will now be taking it further as clearly trying to communicate with the company by phone is getting me nowhere.

Would strongly advise not to take a policy with this company. The colluded with the Repairs Centre to change the report that assessed the damage to our car, the quote the Repairs Centre gave to us increased by £3,000 after we complained that the Insurance were writing of our car and that the cost we had been given were within 60% of the value of the car.

Took my complaint to Management level who continually lied to us about many aspects of our claim. UNDER NO CIRCUMSTANCES TAKE A POLICY FROM THIS COMPANY BECAUSE IF YOU ARE IN THE UNFORTUNATE CIRMCUSTANCES TO BE IN AN ACCIDENT YOU WILL REGRET HAVING DONE SO.