
Sabre Car Insurance
Customer Service
Value For Money
Sabre Car Insurance
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User Reviews
Customer Service
Value For Money
Go Girl Is Dreadful Shame On You All
i would never ever recommend gogirl insurance and will be taking my case to the small claims court
these people have taken money off of us after cancelling with no warning our insurance plan. When phoned, no one seemed like they knew what to say, blamed every one except themselves and refused to refund more than half of a years insurance, although i have bee insured with them only 6 weeks.
As a young driver, i will not recommend to ANY of my peers who are currently learning and will not be giving up until we get an apology and a fair refund.
DREADFUL
Customer Service
Value For Money
I Am A Very Unhappy Sabre Customer
I was unfortunate enough to have a car drive into my side in September 2018. It was entirely the other driver's fault but I had assumed being fully comprehensive with Sabre that the damage would be covered minus my £300 excess. I CLEARLY DID NOT READ SECTION 2 PAGE 19........
I should have read the online reviews about Sabre before insuring with them. I accept that this is entirely my fault!
The settlement that Sabre have offered does NOT cover the cost of repair. Full stop. For example it includes labour charges of £27/hour. This includes VAT. If you can find a reputable garage that will charge parts replacement and bodywork repair at £27/hour then please advise! This whole exercise only involves small amounts of money thank goodness, but if I had had a very valuable car then I would have been distraught. I feel so incensed and angry about this company.
I BOUGHT SABRE INSURANCE BECAUSE THEY WERE ADVERTISED AS HALIFAX BUILDING SOCIETY SO I ASSUMED THEY HAD THE SAME VALUES AND SERVICE. I HAVE YET TO EXPERIENCE ANY CONNECTION BETWEEN HALIFAX SERVICE VALUES AND SABRE. I shall be writing to the
Halifax asking why they are linking their name with this company.
The only good out of this wretched episode is that it has made me very careful. I am now insuring my house with John Lewis and I will do the same for the car.
IF YOU ARE UNFORTUNATE ENOUGH TO HAVE TO MAKE A CLAIM THROUGH SABRE THEN I CAN ONLY WISH YOU GOOD LUCK!
Hi,
We are very sorry to see this review. Please could we trouble you to send us an email to us, noting your policy number/claim number, so we can investigate this further.
Kind Regards
Customer Service
Value For Money
Avoid!
Avoid! We insured a car for my 19 year old daughter, the price was expensive though we had no option but to pay for a new driver, she then moved less than 6 miles to be closer to student accommodation while at university, we were faced with not only a £25 admin increase (fair enough) though an additional over £700, yes, £700 added to the policy to cover the period from September 2018 - May 2019, this £700 is the equivalent of a full year, we do not live in areas which are considered as "high risk" for insurance purposes, they gave us 7 days to respond or risk loosing the policy and not being insured, the telesales member of staff was absolutely useless, Insurance Ombudsman will be hearing from us.
Hi There, We are sorry to see this review. I can see that this review has also been left via other review sites and we have investigated and responded to you. Should you require any further assistance please do not hesitate to get in touch. Many thanks.
Customer Service
Value For Money
Save Yourself Some Grief And Insure Elsewhere.
All I could say to anyone thinking of insuring with Sabre, is to save yourself grief and money should you ever need to make a claim. Insure elsewhere as these people have the worst customer services I have ever encountered. They are extremely rude, unsympathetic and do nothing whatsoever to sort out a claim. I insured through Halifax and apparently now need to go through Sabre as they are underwriters. No contact whatsoever has been made with me after making my claim. Car been sat in garage for three weeks now and still nothing. When I call they fob me of and pass me around and I constantly have the pleasure of speaking to rude useless staff. By the looks of things I would say they are doing anything to avoid paying out for my claim. As the previous reviews say AVOID at all costs. Even if they seem cheaper, they are certainly not worth it.
We are sorry to see this review and apologies to hear you are having problems with a recent claim. Please can you send us a policy number or vehicle registration and we will investigate this further. Many thanks.
Customer Service
Worst Insurance Company Ever. Avoid!!!!!!!
I had a accident recently. I pay for courtesy car which they have refused to give me. They didn’t even get my car to a garage. I have had to do it myself. And at a cost of 25 pounds a day storage and three weeks later they have not come to assess my car. I keep phoning and keep getting passed around. In the end nothing has been done and they all seem clueless and keep making up stories. Their customer service is horrible, rude and really don’t care. In this whole process they have not contacted me a single time, it’s me doing the chasing up and getting nowhere. So frustrating it’s really depressing me. These people are not worth a penny. Do not use them.
Please be advised I have passed this on to the relevant department to investigate further and they will be in touch shortly. Many thanks.
Yd60 lzp. That is my registration. If someone investigates then good. I have my doubts.
We are sorry to see this review and would like to investigate this further. Please can you send your policy number or vehicle registration to us? Thanks in advance.
Customer Service
Value For Money
Worst Company Ever
I paid 400 for my deposits and nearly 200 a month, the dash board was rigged and threatens to cancel on a regular basis oh and wont refund what is owed back to me for what I haven't used!!!
no communication and don't even expect a reply from them. I had to bombard them with emails to get a resonse. They tried to say I didn't report an accident which was customer services and they would cancel in 7 days. I called them and claims team relayed details I given them prior.
I also had another threat saying we'd cancel with copy of v5- but when I was having black box fitted the lady on phone said as long as I had slip and licence it would be fine and it was only for then.
constant threats no help and no communication - AVOID at all costs!!!!
Sorry to see this review. Please can we trouble you to send a policy number or vehicle registration to us and we will look in to this. Many thanks.
Customer Service
Value For Money
Horrendous Customer Service
Horrendous customer service took them two months to request a police report after my car was stolen... I did all the running around... I found out the appropriate forms that need to be filled to make the request I even provided the email address... so what’s the point having a customer service team if there is virtually no customer service just obnoxious people on the other line that don’t give a flying **** about you... they purposely prolonge claims which in my opinion is probably encouraged my management the amount of times a day they must request this report and yet they make the customer do the running around and act clueless when it comes to paperwork and even the appropriate contact details.... absolute nightmare stay away from them in the last two months I’ve had to fork out for a new car and paid increased premiums... they won’t hesitate to blame the police for the delay either so beware of this fine example of corporate greed
Thank you for your feedback and sorry to see this review. I understand that you have recently had some feedback on this following your reviews on other sites, and hope that this concludes the issues that you have raised.
Customer Service
Value For Money
Worst Customer Service
The price of the insurance was the best I could find so I went with it. I didn't have any problems with them until I got in an accident. I was clearly not at fault and there was cctv to prove that, but the company who owned it said only my insurance can claim to see it. Even after telling them that, both on the phone and by writing, drivesmart did nothing in order to get the footage. They did not contact the other person's insurance company either. Then they refused to give me my no claim bonus as they still said I am at fault. In the end I hired my own solicitors which deal with the case and proved that I was not at fault. Drivesmart is not going to bother you will the how you drive, but God help you if you get in an accident and need their protection.
Interesting read....guy on street said my vehicle had slipped into his wifes car...he used threatening behaviour when he came to my door. I contacted my local police (I am neighbourhood watch rep for street)....he told me he had to prove this had happened...I wrote to Sabre, disputing the claim as handbrake was still on when I moved vehicle...in my belief it hadnt moved...even had handbrake checked...guy then contacted my insurance company to claim an extortionate amount...I was assesd 2 months later...assessor said no damage to my vehicle no proof etc. unlikely to go forward.....nearly 7 months later not heard a thing...assumed case cancelled...N...when I phoned to change vehicle and transfer insurance told it was an open claim....4 times I have phoned and still waiting...if i go with them again and just transfer over if will rise from £18.22 to £47.00....same vehicle just a year younger...how long does a claim have to continue? I was told 6 months...anyone know that? They wont let me cancel until claim is cleared and signed off???? A very dissatisfied customer...do not use this company...ever!!!!!
Hi there, sorry to see this review. If you would like to drop us an email with your policy number or claims reference then we will look into this for you.
Customer Service
Value For Money
Absolutle Shambles
brought and paid £2200 for a van insurance for my father he is a part time metal merchant told them this from the start on all the application process paid well over the odds for the insurance knowing that it was loaded because of his profession,
was called today and told that he is now not on cover as its hire and reward....
you buy the scrap its yours its carriage of own goods its there in the application
nothing was hidden but they still have cancelled everything
what a total waste of time they grab the business just to later cancel and charge an admin fee.
Customer Service
Value For Money
I Would Give Sabre 0 Stars If I Could, 1 Is Too Many.
We took out car insurance through Compare the Market, with Sabre Insurance (Smart Drive). We have had the worst experience with them and have now cancelled our policy.
Their customer service had different levels of training and so on multiple occasions we would be told different things by different people. We paid our insurance premium only to be told that we had to pay and additional premium with an admin fee for no apparent reason.
In addition to that we had to organise for a black box to be installed, we were told by a customer representative that they would be coming at 9am and they didn't turn up until 12.30pm. At which point they told us they wouldn't be able to install the device as they didn't have signal to call and register it.
When we called to cancel our policy the manager was extremely rude, unhelpful and unapologetic for the terrible experience we had.
I would give this 0 stars if I could. 1 star is too many.
Q&A
Sabre is raising money by share offer. Any comments or recommendations?
My daughter took out insurance, but changed her mind before the insurance started with Go Girl insurance. They charged her £45. I thought you get a 14 day cooling off period. They won't refund the £45, they argue that she agreed to the rules and regulations. But with everything if you buy something, you have the right to get a refund if you're not happy. Can anyone help me, what to do about this?
I took out insurance with go girl about a week ago and yesterday they phoned me telling me I failed to tell them about a claim I had made in March 2013 I told them that I didn't even have a license in March and they told me that's what my old insurance company had told them so I phoned my old insurance company and they told me it wasn't a claim I had made it was a claim one of the named drivers had made on their own car. When I phoned go girl back to explain they told me it still counts as me making a claim because he is a named driver on my car and I would be changed an extra £60 unless I took the named driver off because he is a risk so I took him off and got changed £20 instead and that was it sorted but now sabre have sent me a message telling me to contact them urgantly about my insurance which I can't do until the office opens. After reading theses reviews I don't know what to do. Could someone please help? Thanks!
Much as I dislike this company's way of doing business, I believe that on this occasion they are correct. It is necessary to disclose accidents, claims and convictions for all drivers on your policy. It would seem however that Go Girl and the Lloyds syndicates the act for spend an extraordinary amount of time, money and effort trying to catch people out. That said, most other companies act on trust until you make a claim - than if you have misunderstood something or mislead them (unintentionally or otherwise) in any way, they simply refuse to pay out. Best option is to try to be totally up front about everything from day one.