Nandos

No personal care anymore!!!!!

I bought an e-voucher for my sister-in-law for her birthday on Saturday and Tuesday, but she still hasn't sent it to her email address.

After contacting Nando's customer service twice - no response or help.

A missed birthday and a lot of stress caused!!

DON'T USE THE E-VOUCHERS, PEOPLE - USE ANOTHER COMPANY!

Dear Nando’s, can you find a way of delivering your meals so that the chips are still hot when they arrive!

Food was ok but appalling parking at the barking store. Very disappointed with the arrangement. Alongside loads of building work at the venue not great to take friends and kids.

Took my son here for some food for his birthday in Bristol. It was alright and he enjoyed it but its expensive for what it is to be honest with you.

Hello,

Here are a few things to bare in mind about Nando's...

Nando's is self service- we seat you, you go to the till and order your food and we give you your drink at the till you just need to fill your soda (if you've ordered one) we bring you your food and we clear your food!

Normal waiting time should be 10/15 minutes on a normal day (mainly Monday-Thursday nights)

However Wednesday,Thursday and Friday lunch times will always be quite BUSY due to lunch time for those who work in offices etc!

Friday and Saturday nights will always be busy so be prepared to wait for a table and your food!

Waiting time would normally on a very busy night be 15/20/25 minutes very very rarely you would wait more than this! PLEASE remember some people book ahead we will try and sit you asap but those who have booked will have tables already set up! And if you are a group of more than two then please remember if there are people who come after you with less people we will sit them if we can as your group will need a bigger table and that means putting tables together to create your table so don't think we have forgotten you!

Best times to go for a relaxed and quite lunch would be around 3 this may be a late lunch but all the business workers will have had their lunch break!

Best time for dinner would be around 5/6 as people will only be finishing work by then!

Nando's staff are always hiring giving young students a chance no matter what grade or past you've had they want the happiest and caring people so always remember a lot of waiters/waitresses will be trainees or training the new bees so make sure to have patience as we are growing eachother to give as near as perfect service! Please always remember to be kind and if you get the chance have a laugh with us as we are generally being caring we don't put up an act!

We don't get tips so we aren't trying to be fake.. we do care!!

Feedback helps us as our mangers notice the effort we have put into your experience and gives us the opportunity to earn rewards (no tips) so when someone gives you a "how was it for you" please make sure to fill one out it takes 5 minutes and make sure to mention your waitress/waiter it means a lot to us!

Every chicken is going to be a different size so don't be disheartened if your chicken isn't as big as your friends we only use natural chickens from a healthy and safe farm if you want a bigger chicken go to McDonald's or KFC they will give you a nice big juicy "chicken" just make sure you know what your eating..

We have our days when we are a little down or irritable too so don't think we are being rude maybe try and make our night a little better who knows what's happening in the background!

We have to do check backs!

Please bare in mind we have to do check backs just incase you want to Order any second dishes or want some more sauces!

Most of the time we enjoy talking to our customers so please do feel free to have a laugh with us and we do enjoy doing check backs so don't think we are doing it half heartedly well most of us don't!

If we forget some of your food please tell us Calmly or do check just incase I can't stress enough how busy and hectic it is in the kitchen with all these orders and a time limit and managers stressing it can really distract you and miss something off the order!

We do feel terrible if we do and realise later!

Remember! It is self service so if we do get your sauces for you and your cutlery or take your offer from the table please remember that's not part of our job that's us generally caring for you as another person so do make sure to acknowledge that. It makes us feel good and makes our night even better!

[So please don't shout at us or complain about how bad our service is it upsets us like any other person and we don't just hear it from

You but from our mangers too it causes us to break a little and lose our confidence instead talk to us calmly and let us work things out as a team you and I ]

I'm writing this as a waitress from Nando's...

I'm 18 and have been working for Nando's for almost 2 years in this time iv come across some of the nicest people you will ever meet we are a team and love each other like a family we care about our costumers very much and really enjoy your company however I wrote this for those who many not see things eye to eye and instead of being upset or angry I'd like you to take a minute to understand a bit more about Nando's!

Thank you for taking the time to read this!

Love always

Anonymous

Nando's is always a speedy service. Mushroom and halloumi burger always a beaut. 5* fast food in my opinion.

It's a great place to socialise over some food and it's convenient as your starter is there before you e even sat down, a great hangover food/cure.

Hummus starter is lovely! Got to love that.

If I was going to say a negative about it, I'd say that it's frustrating that the food doesn't come out at the same time so your friend is probably dribbling by the time your food comes.

I would have liked to have known we had a table booked prior for a piece of mind but you're unable to do that as it is fast food.

I'd love to know how the halloumi is made and tips on how to make it as good at home- that would be good service

There isn't much more to say to be honest, it is fair for what it is and the service is always good and pretty standard for a fast food chain.

I did complain once and heard nothing back, that's not amazing but positive mind, positive future....

Everyone get a Nando's !!!!!

Ordered a takeaway from Ventura Tamworth order not correct ! This the second time order not right , didn't complain first time .. just got on with it ! But hey this not good enough £50 for 3 ! Will it be 3rd time lucky , not if I have anything to do with it !

Today 5th September 2016 went for lunch at Nando's in St David's Centre , Cardiff. One of the worst meals I've ever had! The 'Sweet Potato Wedges were soggy and burnt! Whoever cooked them should be sacked! Also my sisters meal Portobello Mushrooms in a wrap' looked like it had been thrown together and then chucked on the plate. The presentation of the food was not good! To add insult to injury Nando's had the cheek to charge me £45, so so very disappointed. Will not go their again and would never recommend this place to any of my friends or family!

As if the busy Nando's wasn't noisy enough, their background music silences all other noises, someone needs to measure if that is a safe for our ears; but if you decide to go try to communicate via an ear piece or a loudspeaker

Nandos is amazing. I love it so much! I would have it any day. Service was great and we made some new friends with the server!