Hippowaste Waste Bags - www.hippowaste.co.uk

Refused to collect even tho the parameters were met, was plenty of space to pick up the bag but the driver refused and the management refused to send someone else even after I'd sent pictures showing how much room was available. They clearly need to change the flawed parameters they use! They then tried to charge me an additional!! £145.00 for man with a van pickup. So I'd be paying £184.99 for nothing then £145.00.. Absolute sham. Do not use this company for rubbish collection! They just take as much money as they can from you, even when you prove the driver was just being lazy. DO NOT RECOMMEND USING HIPPOWASTE!!!

Used Hippo for the first time this week , can’t fault them , the service was brilliant , no fuss , friendly driver .

Good job Hippo .

BE WARNED IF YOU LIVE ON A HILL - This hill (or as they like to call it a gradient) is too much of a challenge for the Hippo Mega Bag Team but they only tell you this once you’ve paid for the bag and wasted lots of your own time, they do tell you however that you can arrange an expensive alternative ‘man & van’ service but there’s no Spring Discount or special packages. Completely unimpressed and assume there anyone not living in a flat area is exempted from their ‘service’ not one to put on bad reviews, but I feel this one is warranted.

DON'T USE. The lorry driver completely obliterated the lawn outside my house when they came to collect the rubbish. He drove all across the grass verge on my drive turning it into a mud pit which i sent them photos of. I have a lot of lorry deliveries because I have builders in at the moment and no one has come close to the damage they caused.

Subsequently they apologised and admitted they were at fault but said there was nothing they could do because it is council property. It is literally a few feet outside my drive so i need to sort it because it is complete mess and reflects on my property.

They wouldn't even give me a small refund to compensate me. Can't quite understand it to be honest and despite the apologies this reflects on their customer service. So if something goes wrong don't be surprised if they don't do anything about it.

Filled bag, paid £160 for collection, and then received a call saying they attempted to collect but couldn’t due to access of drive. Was in all day so a little bit perplexed at the reason given, as I never knew they came by. After a lengthy conversation was told the driver couldn’t access my close, due to size of their vehicle, but if I obtained disclaimers from all my neighbours for any damage they may cause, then they would attempt a second time. ( yeah righto ). I tried explain that we have had full size builders lorries, big Arctic’s, and dustcarts on a weekly basis in our close, as well as 14 Skips delivered in the past, and it’s never been a problem. However unless I got disclaimer it was a no go. And to rub salt in the wounds I would receive a refund less £40 for handling fee. Bloody cheek as the only thing they actually handled was my money. Now I’ve had to order a skip to put the hippo bag in. Couldn’t make it up. Useless company that I will never ever use again, first and last time,.So if you live in a close don’t bother and get a skip.

Terrible company do not use specially if you need your driveway

as there not quick to collect still waiting after 1 week and

no reply from Emails sent. Forget trying to call them you're

never get through I'm frustrated with their service just

need it gone Please.

I spoke to someone online using the webchat to decide which bag we needed as we had a load of broken up concrete to get rid off, the woman on the chat was extremely helpful in advising which bag we should get. We ordered the Hippo Mega bag on the Wednesday and it arrived the next day. We then put it out the front on the end of the driveway and spent the weekend filling it with broken up concrete. Once filled I ordered collection on the Sunday evening. As time went on I was worried that they'd be unable to collect it as we had filled it over half with broken up concrete and had no idea how much it weighed (was it over 1.5 tonnes weight limit?). I needn't have worried as they collected it on the Thursday without any issues. I would highly recommend using Hippowaste it was certainly less hassle than hiring a skip.

Found Hippo very difficult to deal with - bag was slow to arrive , collection was whenever they felt like it and then when they do arrive I had to get half the neighbours to move their cars just so a hippo truck could access what was a very small bag - no wonder it costs so much.

After paying for 2 bags and filling them we were told by the driver it was a bit tight and he didn't have time to get them .. even after measuring and we proved there was over 2 metres more room than they need .. then told by hippo it wasn't their problem and they will not be sending another driver .

Worse company we have ever dealt this I would reccomend nobody use them get a skip it's easier and cheaper .

I got a Hipposkip as a stop gap whilst waiting for a proper skip. Discovered when I got it home that it can only be a quarter full of rubble - the promotional material in store and online does not make this clear. I essentially got a capacity of a 1 yard skip for a total cost of a 4 yard builders skip. Frankly a waste of money. I would not recommend this option if you are doing any kind of building work