Polti Vaporetto

I bought the steam cleaner because my neighbor had one and I loved it. I only used it 5 times but it was past the l year warranty. I wanted to get it serviced but was told that currently they don't have anyone in the USA that can service them but as soon as they did they would email me. I waited over a year with no response. Emailed again and was told that there is someone in California I live in Washington but they are moving at this moment. Horrible customer service!!! Don't buy one.

I ordered 2 of the Vaporetto Steam Vac. Waited 8 weeks for delivery. Gave the good one to my daughter, she likes it. I notified Polti that 1 was defective, they said they would ship another. I did not receive any correspondence from them, so after several weeks I called them. Polti USA support said, it I should receive it by the end of the day 6/10/17. I called again and asked to speak to a supervisor. No response!

I ordered before Christmas 2016.

What are my options.

All Polti Vaporetto steam cleaners come with a Safety Cap. Cleaner cannot operate without. Just after warranty ended, Safety Cap broke apart when removing. There are no spares!!!!!!!! No spares anywhere, USA, EUR, IT, no where. I am not looking for anything free. I am willing to pay. But no spares are available, though any channel that I can find, and I search for and purchase parts for County Sheriff Department, so I know how to search for parts. Run do not walk away from this company!!!!!!!!!!!!!!!!!!!!

I've used various models of steam cleaners by Polti for many years now. I've never had any problem on the odd occasions I've had to contact Polti(UK). Delivery of spare parts usually only takes a couple of days. I don't know why others have had problems unless they didn't register the machine when they bought it new, or maybe, if they bought a second hand/refurbished one they had expected a full guarantee - but it would not be Polti who would be responsible for that, and nor would any other manufacturer be in those circumstances.

The only criticism I would direct at Polti is that with the Limited Edition steam cleaner the user information booklet should be more in depth. It WAS hard to fit the castors on the underside of the machine and in the end took very strong hands to produce the necessary loud click! I feel sure some people have returned the product to the retailer thinking it was faulty and better information may have prevented that. I don't work for Polti, or know anyone who does, I just wanted to say I've been happy and I wouldn't want to be without one of their steam cleaners now.

I am on my second replacement and it is still pure junk. They last just over the 30 day HSN Return Policy Date. Do not waste your money, Polti Customer Service is a complete joke. Buy a Shark through your local Bed, Bath & Beyond were you can get Customer Service.

Completely useless steam tank decided to explode ; no more steam. Plastics cheap and nasty accessories break all the time.

Bought top of range product in march, arrived start of april. Was initially very pleased, then product malfunctioned. Polti customer service is poor, they do not reply to emails or return calls. After only 3 months of occasional use the product malfunctioned, polti wanted to return it for repair for up to 4 weeks. Not acceptable. Returned product to John lewis for a refund and will not buy another Polti product.

I bought this before doing enough research. I am so disappointed in it, so heavy & awkward to use, it's like wrestling with a Sumo. I am now doing proper research & am having to accept the fact that I am never going to get the Polti out of the cupboard, I am buying another steam cleaner and will try to give the beast away to someone with bigger muscles than mine! It cleans floors OK, but I found the extras such as cooker didn't do the job well.

This product is so disappointing, it did not work as soon as we got it out of the box. The main problem is the hoover suction - it cuts out as soon as you put it onto high suction. On top of this it is bulky and flimsy and the plastic has broken. I'm not surprised to see so many bad comments on this site - but it does reinforce my feelings about this. We bought a Dyson this year and I am so pleased with that - it does the job perfectly and is so streamline. Don't go near the Polti, it's a total waste of money.

Don't buy their products; I think the company is in financial difficulties. Plastic components keep breaking even though our steam cleaner is under 1 year old and was their top of the range. Customer service is not existent you can't get through without being disconnected and they do not even. I will be trying to contact their MD as a last resort before going down the legal channel.