The Crop Shop, Norwich

(LOWESTOFT)I'm disgusted in this crop shop, they cannot cut hair, other then one!.. I've seen two now, please be aware.. She has cut chunks off my hair without reason! I've asked for a thinning and lost chunks! It's taken years for me to grow my hair. They aren't qualifed, they've messed up numerous times but thought after 2 years things would be different but they have worse cutters in, they have no idea! I have now took this higher (someoke needs to look into it and retrain) because I think it's disgusting they literally have no clue, just think they can think hair but it takes chunks out! I won't be going back, many times I've tried with this place. The atmosphere can be weird at times, get the younger girls staring me out, which is uncalled for.....only come in for a wash cut & blow

I arrived at 8am on Saturday and asked for a colour, they said there was 1/2 an hour wait, so I waited, clients coming in thick and fast. Then a stylist came to me and said cut, I replied no colour, oh I don’t have time for that and took the one next to me, 45 minutes later the same happened again and again, 3 stylists said they didn’t have time when I was next in the queue. I waited an hour and left. I would have rather been told there’s no colour appointments rather than every stylist telling me they didn’t have time when it was only 9am disappointed to say the least . How long would I have waited before someone chose to do my colour ..,…Shame as 2 weeks before I had haircut there and it was great service.

This young man cannot be faulted! His attention to detail and his commitment to excellence is superb!

He has a true talent.

My hair has never looked and felt so good! Thank you hairdresser, your a star! 

I have been using crop shop for many years,normally just walk in never had a bad hair cut !I have had perms and colours always pleased with the results everyone is so lovely and friendly which is nice!The last 2weeks I have used the academy upstairs,lovely young girl lovely friendly very good at her job!Today went in and had a graduated cut by a lovely young girl with brown hair she also was lovely and again pleased with the results!The Tutor who oversees their work was also very friendly what a lovely atmosphere thank you crop shop!There was a young lad who came and said about the nice hair cut this young girl had done lovely people!

I had my hair cut today by a lady and I am mortified. She did not listen to what I asked for. Struggled to even find my partition, when I told her where it was. Was pulling my head in all directions. Left the hairdryer in one place so long had to keep moving to stop my head burning. My hair is at least 3 inches SHORTER than I wanted after explaining I've been 8 years without a hair cut because my hair didn't used to grow and I really wanted it long. When I expressed I wasn't happy and it was too short, she replied 'it's healthy' I didn't ask for healthy. I asked for a few inches off.

I couldn't recommend this salon AND hairdresser less if I tried!!! AVOID IT. I'm in tears. Confirmed my fear of hairdressers once again.

Always book with my hairdresser, have been going to her for years

Always cuts my hair how I like it can honestly say I have never had a bad cut from her

The boss is the rudest person ever. was not provided with what i wanted. had to pay so much for literally no difference to my hair. DONT GO. YOU WOULDNT WANT TO RUIN YOUR DAY.

I have been a customer at the crop shop for many years, I don't plan my haircuts, it's a "I need a cut"so, the walk in works for me. A different stylist every time, and never a bad experience. I thoroughly recommend this place, they have made the salon Covid safe, much work and expense has gone into this.

Today had highlights took hours to pull through, then about 20mins under lamp, usually takes at least 45 mins. Showed how I wanted my hair styled and after saying they were experienced she managed to cut and dry my hair into a style that had no resemblance to the pictire I had shown. Having had my hair cut into this style before I know it is not complicated. Look like iv'e had a basin cut. I understand people have to gain experience but not at full price. Will absolutely never go there again

IF YOU WANT TO DESTROY YOUR HAIR - VISIT THE CROP SHOP!

IF YOU WANT THE WORST CUSTOMER SERVICES EXPERIENCE - VISIT THE CROP SHOP!

I had my hair coloured here and it was bleached twice over a short period of time and paid £140 without obtaining the results I wanted and instead was left with severely damaged orange streaky hair and not the desired colour I wanted.

Disgruntled, I called and requested to speak to the manager and was handed over to the colourist who did my hair - who is NOT the manager and told to visit so she could see my hair. That morning, I took two consultations at two other reputable salons in the city and they both advised me the method used was never going to work for the results I wanted - not if I wanted to be left with any hair. One of the salons took two cuttings of my hair to test. She used 3% volume silk lift product and the other strand, she used a steel toner. Both ends resulted in serious breakage and I was highly advised to be very careful what I put on my hair next. I am now petrified of correcting the sorry state of my hair as fearful of any impending further damage to it. I took my findings back to the colourist that same morning, only to be disbelieved and that it could be anything on the hair strands and did not take me seriously for one moment. I asked for a refund on just my colour - not my cut and blow dry. She told me she will speak to another manager. He came over and heard what I had to say and informed me that I will need to speak to the manager of the salon who is not in until the weekend. BUT - was told I won't get a refund as he never agrees them and like it's a waste of my time. I have NEVER received such appalling customer service from a salon before and disappointed doesn't even cut it. Excuse the bad pun. NEVER EVER shall I step foot in this place again and I am writing this as a way to warn others. I have never felt obligated to leave a review for anything before.

To add the cream to the disaster cake, I spoke to someone today, the ever so NOT sympathetic and unapologetic manager of Crop Shop Norwich - who tells me he will not refund me for the shambles that is my bleach disaster and I am welcome to claim on their insurance if I can prove negligence - which, he helpfully added, in over 40 years of business - no one has ever achieved. Or, I can come in for a free conditioning treatment. I don't think so!! He also advised me NOT to colour my hair again. So I have to keep my hair orange!?

His words were - 'that poor girl, standing there for hours doing your hair - we won't refund you' - as opposed to LISTENING to the customer. I DO NOT WANT to step foot in this 'salon' again - I just want my money back!! The customer service is disgusting and they should be held to account. Other salons have also told me they get many of their unhappy customers to correct their mistakes. I will be writing to their head office as well. SHAME ON THEM. TRUST me DO NOT USE THIS SALON and book into any one of many professional, reputable salons in Norwich City Centre.

As a COVID19 concerned customer - I would also like to note that some staff had masks sitting under their noses - halfheartedly wearing them , breathing down on customers, or not wearing them at all. They should be shut down, or investigated!