The Cotswold Company

purchased a small light pillow from them however when it arrived we didn't like the colour and wish to return it the pillow cost about £25 however they wanted £20 just to return it

Extremely happy with Cotswold furniture. Purchased an XXL tv unit, top quality better than expected, solid piece of furniture. Customer service exceptional, kept me informed at all times. Delivery was speedy and excellent.

‘Made in China’ label on the …

‘Made in China’ label on the furniture. Paid over £1000 so qualified for “delivery to room of choice” option. Delivery drivers (who are independent company) said they could not take off their muddy shoes as it was ‘policy’ and could not wear over shoes for ‘health and safety’ reasons.

Thankfully I have no stair carpet so they took the boxes upstairs but left them all in boxes, on the landing, leaving me to unpack and dispose of packaging (apparently there is

charge for this).

I was left to move a large 5 drawer dresser, 3 door wardrobe and bedside table into the room by myself.

The drawers were both fully built on arrival and to be fair the wardrobe did say ‘part assembled’ which I wrongly assumed would be just fixing the doors on. The reality is they provide an assembled base and I am expected to put the sides, back, top and doors on.

Rang Cotswold company (made in China) to complain and got a defensive response who said the delivery drivers could not wear over shoes as this is a health and safety issue with a chance they could slip in them. I pointed out it is not a Health & Safety issue, wearing them round a public swimming pool with wet areas so why is it when walking on carpet in them?

Knew I was not being heard or my constructive criticism being passed on so ended the call.

Delivery drivers missed a box off from the order which I had to ring through. Thank fully they dropped the missing box a few hours later after holding on the phone for over 15 mins.

Quality of wardrobe doors acceptable but not great. Furniture looks lovely but wouldn’t use them again.

V disappointing.

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Very very beautiful, well made furniture. 2 excellent delivery guys worked very hard, put it all together, exactly where I wanted it, removed all the packaging and even offered to vacuum. Looks even better than I expected.

Crew rang to let me know when they will be arriving and they did right on time

2 delivery men came with my item and put it together I good time I’m very pleased with my item would recommend anyone to use this company and the delivery men

I would have no hesitation in recommending this company. Showroom staff/admin staff/delivery everything first class. This is by far the best company that I have EVER dealt with. Please buy their products as they represent excellent value for money and provide first class back up service

Bought a filing cabinet which is very good quality and price satisfactory. however communication with them by phone and email was non-existent. I tried to discuss with them on the phone before purchasing but only got their overflow phone people and they couldn't answer my questions. Requested a call back but never got the call. After delivery I had further questions. Again nil result by phone. I emailed them and they gave me rubbish answers. Did not answer my questions. When I repeated the questions, again no answer. I responded negatively to their request for review and have received no reaction from them. They only have positive reviews on their website. Does that mean they filter them?

Ordered a small sideboard when we revamped our dining room to house our cd's and records (well some of them). Delivery came on the early end of the time slot which is always a bonus. Delivery men were helpful and professional. We opened the box and unpacked a lovely piece of furniture. Just what we needed it for. I must admit i did read reviews of this company before I purchased. Very pleased with purchase.

What a great find! Cotswold Co. have been nothing but fantastic. The communication was incredible and so efficient. The delivery service was also brilliant. I was allocated a time window and then called half an hour before my delivery.

I bought a Dorchester pine filing cabinet and it is very high quality and was very reasonably priced. I will definitely be Cotswold company again and will be recommending them to everyone!!

I bought a linen storage box, dining table and chairs and Bampton 2 seater sofa in latte linen and I'm as chuffed as mintballs with products and service. Items well made: sturdy, well finished and bonny. Service fab with opportunity to change delivery address (moving home) select delivery slot, notification of delivery time nearer the time, polite efficient plastic be-slippered delivery men who took all packaging away....what's not to love!