Hugh Harris, Surrey

Well I can only speek about our own deallings with the guys at Hugh Harris at I must say I have been very pleased with the overall service.

Two of our ushers live in Australia so were unable to be fitted in store so under the advice of the staff I emailed in their sizes. In true wedding fashion the sizes on the day of the wedding were completely wrong, (correct to what I gave Hugh Harris). So a worried little me called the store and explained Im getting married in a few houres and the sizes that I provided them were incorrect. They said don't worry and drove all they way with extra stock and delt with us as required.

Rob the guy whom drove down stayed and made sure we were all dressed and cravats tied.

Now I say thats pretty good service.

I always tend to find its easy to complain when people are not happy with a service a rightly so but also believe that you should prasie a compay or service you have been happy with which a lot of people do not do.

Granted I cannot comment of our peoples views but I would be happy to recommend them.

For my wedding - they provided 5 morning suits which we hired. They were recommmended by our wedding planner. The price was average. I thought the quality of fabric was good though. Customer service for me was fine and thankfully there were no mistakes in the order, contrary to some other less fortunate people below.

As one reviewer has already stated, the service is so hit and miss at HH. I've been to a couple of weddings this year, one being my own, and both parties experienced problems with the goods received. School boy errors like incorrect sizes or damaged goods were provided. You really hope and don't expect to be running back to the shop to get things sorted at the very last stages. A pain if you're local, a disaster if you're not.

Great looking suits and a great service as you're signing up but the aftersales service needs a bit of shake up before I'd recommend to a friend. Each suit is supplied with a document stating it's been checked, shame they don't actually seem to be doing the checking.

Immediately after we were greeted by Rob, we knew we had made the right choice as to where to get the male outfits from. Knowledge of what would suit and always smiling and laughing made the party feel at ease. Whilst always being professional, the bodies were measured and no-one needed a re-fit. Rob told us the combination that would be best immediately, however he 'humored' us as we tried on many combinations of our own choice, nothing was too much hassle. As suspected, we went back to Robs initial choice that suited us best! After the first meeting, the rest was even easier, collection was efficient, and again, Rob was eager to ensure we had everything we could need. The wedding day was perfect, the mens outfits were awesome, the fit was fantastic and everyone commented on just how good they looked. To summarize, we simply could not have found a better gents outfitters anywhere. The staff were fantastic, the product was first class, and the service we received made it great value for money.

The trouble with these reviews is that without names and addresses then anyone can post anything even a competitor deliberately trying to undermine another. With any complaint, there are normally to sides to every story and those than tend to complain are the type of person that can never be pleased. Everyone has a right to complain but if in the public domain, should be able to be questioned about the complaint.

Very nice suits and well presented. The main drawback that we experienced was the inadequate customer service.

When we initially went into hugh harris it was excellent and we were made to feel very welcome and at ease by the manager. However, when we returned to pick up the suits before the wedding we were treated extremely poorly by one of the main assistants. For no reason at all my father and I were belittled and given only reluctant and hostile assistance. This ruined the whole experience for us and I would certainly not recommend Hugh Harris to anyone I liked. If you like paying hundreds of pounds to be treated badly then this is the place for you.

Not a lot too say except that in this case do look out for a company that gives personal service. We had three very ill shaped fella's and one very fussy ma in law (they were paying so fair enough I suppose). The guys at Hugh Harris needed all of their experience to sort us out and they so did. We also looked fab but that was almost the easy bit it felt like. HUGE recco from us. Looking at the previous posting and then the comments from Hugh Harris does show that if anything should go a bit wrong, (we have never experienced any probs) it will be sorted. Again a good thing. I wonder if other companies can or would be willing especially when you read of reviews for menswear hire on this site.

I'm not surprised by the mixed reviews of Hugh Harris on this site as I had a different experience every time I visited. I think it depended a lot on who was working that day and, inevitably, how busy they were. I wouldn't have minded but I went to HH because I had heard mixed things about the big high street chains and was willing to pay more (about 50% more in the case of HH) for a better service and better quality outfits. In the end I didn't feel that I got value for money.

I was a bit irritated to learn that on a very busy Saturday they were short-staffed because one of the senior salesmen was at a celebrity wedding making sure everything there was ok. I had made an appointment and was kept waiting as a result. It wouldn't have been so annoying if he hadn't come back to the shop telling us all about it. I did not find it very impressive to learn that I had been kept waiting because a celebrity comes first.

I was going to put a positive review anyway but having read the last review feel the need to praise where praise is due. Given my experience with them I find it hard to believe that the brilliant, stop at nothing to help and very friendly whilst professional service could then be, as the other review states, totally opposite. It isn't often that a company let alone it's staff are happy to take on what is a huge responsibility i.e someone's wedding. Nothing but praise for me.

We chose Hugh Harris for the products. Fortunately the service that went along with this was simply brilliant. I could go on for ages but won't. Just take my advice and make your own mind up about their service. Oh and they have won some national awards. This has got to be reassuring especially when dealing with weddings.

Make sure you get the suits early, inspect for any damage and generally push for a better service.