A-Plan Insurance - www.aplan.co.uk

Buying car insurance is tedious but the advisor was friendly and extremely helpful going through everything and explaining anything that I didn't understand. I was very happy with service I received and will confidently recommend A Plan, Isle of Wight to family and friends.

been with a-plan a number of years,up until this year was quite happy,got my quote but monthly payment schedule came to a slightly higher amount, 15 letters later and another emailed payment schedule, amount still higher than initial quote, was promised a £25 gift voucher as a good will gesture which I still have not received, very disappointed with this years service, although the staff are friendly and normally efficient normally I would pay my insurance up front over 4 payments to avoid interest but this year it has caused them confusion because I decided to make the payments over 11 months, hopefully next year if I decide to continue with their service it will go a lot smother.

I'm 51. I wanted to add an extra car to my insurance. The car was a Maserati. After taking the details of my new car, the A-Plan representative called me back and asked if i had experience of a car of this power before. I'm 51...does this really warrant this question? So, he followed up with a scenario of someone "coming into money" and only having previously having experience of driving a 1.0L car (not me). For goodness sake....does this scenario really apply to ask these questions? Surely the analytics on a 51 year old with full no claims doesn't require a patronising set of questions and scenario setting like this. £1,700 quotation later forced me to shop elsewhere for my Maserati & Range Rover insurance. Yes, that's right...I took my existing business away and achieved a price of less than 50% of the quote for one car but for both. Going direct rather than through a broker with this style DOES make sense.

Staff are very helpful and to the point. It is very important that all aspects of insurance are covered leaving no loopholes for the unwary to fall into. They appeared to be " on the customers side" which is very unusual in this day and age!

It is very nice to speak directly to the staff "'face to face " instead of on the phone.

Communication great when they want your money. However they hassle you every day via email, text and telephone. As soon as you question them on their prices and take your business somewhere else they become very rude, unhelpful and awkward to deal with. We have had all our insurances through them, but not now. Now we have taken our business away from this shambles.

I've been using parkstone branch who deal with taxi insurance since 2014

Today for the first time in three years informed them of a new address

They wanted to charge me £25 per taxi and then there own admin charge total £75

There then reduced it to £50 like they were doing me a favour I explained to them that my doctors surgery have just done the same thing for free

They have lost my business now when it comes to renewal approx £3500 a year for a £50 charge

The staff are lovely at my local branch & I am always offered a tea or coffee. When I had my claim they did everything for me too, old fashioned customer service. Well done!

They cannot be trusted to respond to you. They ignored my request to call me and deleted an email without bothering to action it.

Over priced been with a plan 10 years car insurance gone up from £280 to £900 was told this because I changed address no with Hastings £380 .all so manager in shop rude .

Charged over the odds was working away from home, so the dreaded auto renewal kicked in,when I got home looked at other companies, I was paying £160 a month I got better cover with another company for £30 a month!!!!

tried to cancel my coverage they tried scare tactics to stop me, I threatened to get advice they said ok then wanted more money out me, I rang to find out how they wanted the extra cash after I gave plenty of noticed an paid up, they said they would get back because the guy couldnt deal with it, never heard anything until it was collection agency with an extra £50 again on top for fee's.

rip of merchants who use bully boy tactics to get what they can from you.

Stay away from this company!!!!