Elephant Car Insurance Reviews - elephant.co.uk

Disgusting company and I will never ever use these again! Increased my premium by £170 just because I got 3 points. I Was going to go elsewhere aswell as my new quotes were £100 cheaper but I couldn't be bothered and thought I'd stick with these and now it its costing me almost £300 more than if i'd of moved. £170 for 3 points. Bunch of disgusting people!

I am absolutely appalled by the way my claim has been and still is being handled. As a single mother of 3 children I have to make it to work to pay the bills. I totaled my 2014 cadilac srx almost 6 weeks ago. I was forced to rent cars to get back and forth to work. I couldnt afford to keep doing that so I went and bought a car and have been forced to finance it due to the fact I still have not been paid off on my total loss of my paid for vehicle. I have never heard of an insurance company taking 6 weeks to pay out on a claim. The vehicle still sits in my driveway and I have yet to see an adjuster come to my house and complete this claim the way that 85 % of most insurers. No sign of an adjuster and no sign of a check. PLEASE PAY ATTENTION CONSUMERS AND SHOP ELSE WHERE! The customer service has been absolutely rude, combative and argumentative as well....who in their right mind treats their loyal, monthly paying customers this way?

Terrible Insurance company, Prices are very high and I personally think that an insurance company should be on your side... that is what they are paid for. However I found that when I had a minor accident, I was claimed against and not notified of the claim until my renewal (Which was 5 month after the event). Overall they are a terrible insurer and I would not recommend them to anyone.

No problem during the 3 years I've been insured, buy while canceling my car insurance the call centre operators told me to go to the website and follow the instructions. The website tells us to phone them to cancel, and to retrieve the 'proof of no claims' document the page they tell us to seek (no link provided) it cannot be found.... horrible experience...been trying to cancel it for 3 hours.

I had a no-fault claim which should have been straightforward, but more than a year later I am over £2,000 out of pocket and some elements of my claim have still not been completed -- largely because of the astonishing incompetence of their legal wing Elephant Law (I am currently on my 4th case handler). Their customer service staff are entirely focused on trying to cut down your claim, or -- better still -- demonstrate that your insurance is invalid by asking you the same set of questions every time you call and pouncing on any inconsistencies. I don't have high expectations of insurers, but Elephant really plumb new depths and I will never use them (or, to be on the safe side, any Admiral group insurers) ever again. If they turn up cheapest on a price comparison site, do yourself a big favour and move on.

I was with Elephant car insurance and had an accident on 31 Dec 2015,and still ongoing yes its Jan 2017. A very straight forward case as i was hit from behind at traffic lights. Unfortunately i decided i go with my insurance with this claim as i would be easy and no hassle. But i was wrong as the Elephant law aka BDElaw are incompetent of there work and especially with there customers service. God help us if you get a case handler from them. the case handler will definitely mess your accident case up.I might recommend it to my enemy. please please do not go with this company.

I have been with elephant for 14 years, owning a classic mini and with 14 years no claims. I recently brought a Seat Leon fr while I was in the process of selling the mini I asked if I could insure both cars on one policy, which they agreed to quoting £61 pm for both cars, not bad considering I was paying £42 pm for the mini alone. On selling the mini I was contacted by elephant with my new policy quoting £58 pm for my Leon, when asking why it was almost as much to insure one car now as it was two cars, they said it was because the Leon was a higher performance car than the mini (even though they were happy to insure both on one policy for £30.50 each)

After cancelling some of the cover on my policy, (as this was the only way they would bring the price down) I settled on £46 pm. This continued for two years, with the car being parked on a small driveway. This week we moved to a new house, with the car being parked outside of the house, in a quiet area. This has given them the excuse to bump my insurance up to £55.22 pm now, even though my g/f has just notified Direct line of the change of address on her insurance and they have knocked £6 off her insurance, even though she has only been with them 12 months and has 4 years no claims.

My policy is up in March 2017 and I won't be going back, as in 14 years my insurance has gone from £745 to £480.

So judge for yourselves.

Terrible service whilst trying to get through to make a change to my policy just kept on hold despite the message saying my call is important to the company at the time of me writing this review it was 29 minutes and I am still on hold disgusting

Having changed my car on my policy to a less powerful model they added 180 pound on my premium which i had to pay to as i had been on 9 months for my no claims. They knew they had me by the balls. No good reasons apart from a load of wish wash. Bad customer service.. I would certainly not recommend this mo ey grabbing company.

Sad to say extensive cover doesn't guarantee, car ran into me from behind and claimed my fault. The stats Road layout and position of damage illustrate blame but company avoids pay out. Having so many basic elements and so much sub contract one division doesn't talk to another have spent 20-30 hours on calls with them. pls don't insure with them whilst you don't have accidents great when you do you know why they're cheap. It's illegal to have no insurance surely then it should be illegal to offer mal practice.