One Call Car Insurance Reviews - onecallinsurance.co.uk
Customer Service
Value For Money
One Call Car Insurance Reviews - onecallinsurance.co.uk
User Reviews
Customer Service
Value For Money
Increasing Costs
Insurance tripled during use of One Call. Wanted to add another driver which meant the cost of insurance would have doubled. Tried using the portal to add a driver and when adding occupation of driver the app failed and wanted me to start again. (Failed every time at occupation).
No telephone number listed for One Call other than the ‘accident’ number to discuss insurance - very poor. Will be cancelling insurance at the end of contract.
Customer Service
Problem Solved !
Very patient and helpful operator finally resolved the problem of a wrongly renewed insurance policy and has, hopefully, arranged a full refund.
Customer Service
Value For Money
Matched Another Quote...happy Days.
One Call kindly matched a quote from another provider, so I was able to stay with them.
Customer Service
Value For Money
Terrible Service
One call were awful when I had a car accident. They refused to support an injury claim and said the accident was my fault.
I found another solicitor away from one call’s pretend ‘legal support’ and have just received £25000 in compensation.
Do not use them they are sharks!
Customer Service
Value For Money
Good Overall
Called back as I had become number one . Very efficient and clear with questions, I was able to give information to my Home Insurance . Made sure I was satisfied with information given and I asked to go ahead .
Very pleased with everything.
Customer Service
Value For Money
Cancellation Of Policy
Many thanks to the member of staff who sorted my insurance cancellation,very much appreciated his comforting manner regarding my wife and myself problems
Everything was sorted very quickly and we felt at ease afterwards
Much appreciated
Customer Service
Value For Money
Customer Service
A car ran into my car on 15th August,
Since then They have given me the run around trying to get if fix3d.we had a picture of the car and 4 witnesses on 10th November I cancelled the claim and are moving insurance company,
In 2 days I was on the phone to them over 10 hours before getting an answer.
Customer Service
Value For Money
So Very Helpful
Struggled to get my portal up and running, ie register e.t.c.
After 2 hours of frustration I called the customer service and a very helpful lady had me up and running in no time and was very very helpful
Blood pressure back to normal , happy man.
Customer Service
Value For Money
Friendly. Informative. Prompt.
I was having trouble accessing my portal. Your friendly member of staff, was able to get me back on to it promptly. And Yes I would recommend One Call to anyone! Thank You for your service!
Customer Service
Value For Money
Customer Service
As i am not very good with computers i needed to speak to someone personally the lady i spoke to. To explain my problem was very good had patience and understanding and in no time sorted it out i would recommend One Call to anyone thanks alot
Q&A
I can’t find my car insurance details and can’t log on. What should I do?
Go on web site and ring them? When I was logging in it did say log in without password so it could be some security questions?
Good luck
Can they reduce my payment or give me a months break?
They could but from my experience they won't unless you are going from fully comp to third party but most of the small print will have some sort of exclusion and it will be to their benefit
Now having said that my wife has received a notice from Gladiator Insurance this morning saying they are going to give her £25 as a rebate as they know that her car isn't being used as much so 1 up for them.
hello there, my last car insurance was through one call, how do i go about getting my confirmation of no claims bonus? i have only the registration of my old vehicle, regards
What you need to do is to get in touch with the insurance company and they will send it on to you
I have a policy with one call insurance.
On Friday 29th of November I called to make a claim as a vehicle damaged my car overnight and left the scene without leaving any details.
I sent pictures of the damage to my car and a picture of my log book as requested that night.
The flowing Friday (6th of December) I called as had no contact from One call. The guy said someone will be in contact with me within the next three days to arrange a viewing of my car for a quote and that I was not eligible for a curtesy car until they have recurved the quote.
My car is unroadworthy as the headlight is smashed and no longer works. I pointed this out to the guy when I called..
please could someone advise on what I need to do as I have called and called but don’t get through because of technical faults with the phone lines..
kind regards
Ps I have fully comprehensive platinum cover with no claims protection and have never made a claim in my life
I would make a phone call and say as your fully comprehensive that you need a car and they should get you in touch with a hire car company x
Has anyone ever had a discount code that works? I purchased one policy was then offered discount of £40 if took out a 2 nd policy didn’t happen as I can’t buy policy on their own website Don’t think discount is possible waste of time offering something no one can have. Good sales strategy maybe. Considering cancelling both policies within cooling off period and going with cheaper quotes elsewhere.
After my own experience I would steer well clear of them with or without discount- your money is safer with someone else.
Can I change the payment dates?
Yes you can after first direct debit ring them and they will help you .
Where can I access my policy document so I can print it off?
I have returned to One Call after a year away [cheaper premium] - all my documents came on an email - sure that they can re-send - as well to check 'Junk' and 'Deleted' - alternatively, log in on their website, which will take to your account, and all is there to read/download. Hope this helps.
I’ve been trying to speak to someone at OneCall for the last 3 day’s but their Live Chat is continuously unavailable. How else can I contact them?
You could try this landline number I have used for them.
Does my policy cover lost keys?
Sorry ... why ask such a specific question to the public?
I recently took property insurance out with them but I put my wrong email address and now I can’t activate my account. What can I do?
Contact OneCall, give them your contract # & then explain that you have accidentally given them the wrong email address