Policy Expert Car Insurance - www.policyexpert.co.uk

Absolute sharks.

They took my money and insured my car AFTER I disclosed the modifications on the car I have just bought. THEN THEY CANCELLED the insurance 2 and a half weeks later because they say it has too many modifications.

I did all the back ground checks before hand on the car, the car was completely clear and was bought from a reputable dealer.

2 and a half weeks later ie today. They ring me up and tell me that THEY are cancelling the insurance because the car has too many modifications. Even though they accepted it at the outset online when I paid for it.

They are now charging me £79 from the initial deposit and first months premium that came out yesterday for cancelling the policy.

They said it does not matter that they are cancelling, I still have to pay the cancellation fee. I mean, what can you say, I am just gobsmacked.

They just gave the usual, its in the terms and conditions, I asked the girl how many times do you read the TnCs to which she replied I don't, but I would accept them if they were in there.

Also as if that isn't bad enough. Any new insurance, I now have to select yes I have had insurance declined or cancelled in the last 3 years (through no fault of my own which puts the cost up).

I have just been on the insurer admirals website and their site said to ring them when I input the modifications, as it would not let me carry on. That is what Policy Experts website should have done, stopped me and forced me to ring them and question me about the car.

Admiral were happy with the Modifications when I spoke to them, as I disclosed exactly what Policy Expert had done.

Not take the money, insure me for 2 and a half weeks, cancel it and charge me £79.

#PolicyExpert @policyExpert

Absolute sharks.

They took my money and insured my car AFTER I disclosed the modifications on the car I have just bought. THEN THEY CANCELLED the insurance 2 and a half weeks later because they say it has too many modifications.

I did all the back ground checks before hand on the car, the car was completely clear and was bought from a reputable dealer.

2 and a half weeks later ie today. They ring me up and tell me that THEY are cancelling the insurance because the car has too many modifications. Even though they accepted it at the outset online when I paid for it.

They are now charging me £79 from the initial deposit and first months premium that came out yesterday for cancelling the policy.

They said it does not matter that they are cancelling, I still have to pay the cancellation fee. I mean, what can you say, I am just gobsmacked.

They just gave the usual, its in the terms and conditions, I asked the girl how many times do you read the TnCs to which she replied I don't, but I would accept them if they were in there.

Also as if that isn't bad enough. Any new insurance, I now have to select yes I have had insurance declined or cancelled in the last 3 years (through no fault of my own which puts the cost up).

I have just been on the insurer admirals website and their site said to ring them when I input the modifications, as it would not let me carry on. That is what Policy Experts website should have done, stopped me and forced me to ring them and question me about the car.

Admiral were happy with the Modifications when I spoke to them, as I disclosed exactly what Policy Expert had done.

Not take the money, insure me for 2 and a half weeks, cancel it and charge me £79.

#PolicyExpert @policyExpert

Keep away from POLICY EXPERT. During the stormy weather at the beginning of the year the roof on our outhouse got severely damaged meaning the walls, ceiling and the flooring are wrecked. After making a claim they arranged for their claims adjuster to come and check out the damage. After he cancelled several appointments he eventually turned up and took several photos and even commented on the severity of the damage and said someone would be in touch with me soon to let me know the outcome of the claim. After waiting a couple a couple of weeks and not hearing anything back i decided to contact them. Their response was to say that they aren't going to cover the claim. I have been with this insurance company for many years, what an absolute waste of time and money. They say you only find out how good and insurance company is after making a claim, well i can tell you this insurance company is completely and utterly useless so don't waste your time and money on this company go elsewhere.

ABSOLUTELY AWFUL, they sent me an email, treating me like a criminal, asking all sorts of evasive questions. So today, I asked to cancel the policy *before it has started* and they are charging a £60 admin fee!. AVOID POLICY EXPERT. I will be reporting them to the Insurance Ombudsman, and to my credit card company for taking my money :( ABSOLUTELY AWFUL 0/10.

I recently experienced a deeply frustrating and stressful situation with policyexpert.co.uk. My insurance policy was unexpectedly cancelled, citing the submission of a document, which came as a shock to me. Despite my attempts to clarify the situation and provide evidence to the contrary, I have been met with obstacles and lack of communication.

What exacerbated the situation was the unresponsiveness of my broker, Shoaib, who not only failed to address my concerns but also blocked my attempts to reach out for clarification.

The sudden cancellation of my insurance policy has left me feeling vulnerable and stressed, as I rely on insurance coverage for peace of mind and security. The lack of resolution and communication from policyexpert.co.uk has only added to my distress.

I am hopeful that policyexpert.co.uk will take swift action to investigate this matter thoroughly and provide a satisfactory resolution. Clear and transparent communication, along with a commitment to addressing customer concerns, is essential in restoring trust and confidence in their services.

I urge policyexpert to prioritize customer satisfaction and ensure that situations like mine are handled with sensitivity and efficiency in the future.

Avoid at any cost they are  super unprofessional claimed my insurance still no call after 4 days car is in yard

I was abroad and my car was parked at my locked garage, the car was without insurance for 5 days , When I came back I insured my car with policy expert, After 2 weeks they cancelled my policy because I had 5 Days gap.

I explained them that I was abroad but they didn't accept it so they cancelled the policy and they charged me the cancellation fee as well.

I believe they're unprofessional

They Acted just like any other dodgy companies

I got a car insurance quote yesterday from Policy Expert (£656.69) which I was informed was a fixed price for 6 days. Went into the quote today (just 14 hrs later) and the quote had increased by £12.67p for no reason whatsoever, I did not change a thing. This quote was valid for 6 days (from 2nd to 8th Oct). I needed to change the start date by 5 days, it was scheduled to start 9th October but I needed the car from the 4th October. When I changed the date to start on the 4th the price jumped by almost £300. A valid quote from 2nd to 8th October jumps almost £300 if I decide to accept the quote on a different day, but, within the quote window time-frame!You just cannot make it up how car insurance companies rip off their customers in the UK. One word you cannot link to Policy Expert is honesty.

Policy Expert provided great value cover, when renewal came around the price did go up slightly - however one quick call I spoke with an agent and he helped me out ensuring that the policy was suitable for my needs, as well as applying a loyalty discount. Many thanks!

The call was handled quickly and efficiently.

So, I'm changing my car next week to an MG5 Excite EV. I called Policy Expert to overlap my existing policy for the new vehicle, no problem they said. When I told them it was an MG5 EV they told me they don't insure electric vehicles yet. So I ascertained that my existing policy for my Merc would have to be cancelled in the future which would incur a £60 cancellation fee, just because the Insurance company can't do their job and insure cars!! is this fair or right? Policy Expert don't seem to care. Hence the 1 star and a lost customer and hopefully more when they see this review.