Privilege Car Insurance

Charged nearly £60 to cancel my policy when I sold my car. 

They will not pay you out but find a excuse, they simply stated that accident never happened and that I made it all up. Even after showing evidence.

10 plus year's no claims.5 claims in 5 years all of which are non fault claims as other drivers hit my car,twice I wasn't even in my car,once I was in a car park sitting in my parked car with my engine off a lady hit me,next one hit up my rear while at a junction. Lastly hit by a driver who didn't stop at at junction while I was driving along a main Rd,result privilege have now advised me I'm a risk and will not renew my policy,what about the people that hit me they all get off lightly and seems I now can't get insurance unless I pay an exorbitant amount of money because a lot of the insurance companies are owned by the same company, what a disgraceful company they are

Useless non existent communication

Never help with anything..

Refused yo have me a courtesy car it was part of my policy

I was in a non fault accident hit in the rear while stationary I year on still nothing done feel physically sick dealing with them no service

UK Insurance is hte company via privilege never use them!

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11 reviews

GB

Rated 1 out of 5 stars

Absolutely the worst company I've ever…

Absolutely the worst company I've ever dealt with in any field, let alone insurance. 16 months after an accident where I was hid by a drunk driver, who literally ran fir the hills abandoning her car and blocking the road completely for 3 hours. The police said there was no way it was my fault, and ii had an independent witness who stated she was staggering, smelled of spirits and accepted full liability, and that markings on the road showed that she had lost control, veered up and bank before rebounding across the road and Headon hitting the rear quarter of my car so hard her airbag deployed. There is no way I could have hit the front of here car with the side of mine, but privilege recorded it as my fault, took over a year to contact the police and 16 months down the line are now trying to claim that they can't get hold of the witness and the police have no record of the accident, despite the witness assuring me that he has spoken with them, and my having provided photographs, video, witness contact details, and the incident report together with the police officers names and numbers.

Never, ever use this company. I will regret it for the rest of my life. The only way forward for me is the ombudsman, the media, and the BBC who I am already speaking to.

I cannot recommend strongly enough that people avoid this company for their car insurance.

I recently had my car taken and the subsequent performance from Privilege took a difficult situation and made it a good deal worse.

They push you to their online portal which is extremely poor in terms of functionality. Therefore, you are forced to phone them. The phone support is disjointed (you can never speak to the same person twice), requires holding for up to 40 minutes and consequently ends up taking a lot of time and effort. The advice is also inconsistent and frequently contradictory.

At this point, over a three-week period, I am some 21 calls and many hours into trying to sort my situation out.

This evening, even though Privilege have not reached the end of their process, I have been notified that my car hire plus arrangement has been terminated - precisely at time when they cannot be contacted because they are closed.

Please do not use these people - they are terrible when things go wrong which I think, ultimately, is the role and purpose of an insurance company.

NAME & SHAME time...... please don't use this company

Boxing day 29th December, smashed windscreen............... Insurance company say to book online with their window company Autoglass.

Autoglass unable to come out until 10th January, almost 2 WEEKS!! Car not safe to drive, what are you supposed to do and how can you get to work? We paid £600 to get it fixed the same day, now Privilege are refusing to pay out!!!

Fully comprehensive insurance yet they will not cover it, they prefer to leave a car at the side of the road for 2 weeks, or on your drive if you can get it home with a smashed windscreen, which by the way says in their small print that if a vehicles windows are damaged you are not covered for theft etc!!

Time for the ombudsman!!!

Cheeky, underhanded bad profit making!!

I was with them for a year, I purchased through a price comparison site.

They automatically renewed my policy, even though I didn't want them to and had got insurance elsewhere. I called them immediately after the weekend and bank holiday which they were closed and they agreed to refund me in full as I obviously didn't need the policy and to my mind should not have been renewed.

I then get the letter through and they have charged me £5.12 for the time insured which I never wanted and didn't use. This is a very good example of a company that will make short-term profit from you, I would recommend you go elsewhere if this is how they see customers. Very disappointed, you have lost my future business, all over a fiver!!

Extremely frustrated.

I did a claim and then (next day) cancelled it. Despite the cancellation they left a record about the claim in the global database. When I've arrange a new car insurance with another provider, suddenly I was questioned about my "no claim" history. It was resolved, and I was advised to ask privilege to remove this non existing never happened claim from the database. Sent 3 emails to privilege - all were ignored, but read!

Good treatment of your customers! Thank you!

I'll never do car insurance with them again...

Never agree to use their chosen garage dlg autoservices. Waiting on an independent engineer and im wondering if its one of their own to how I do not trust them