Simply Insurance Reviews - simplyinsurance.uk.com

I have a trade policy the customer portal won't work so I can't add and remove vehicles to the MID, I have rang numerous times and asked for it sorting and get fobbed off everytime just told its my responsibility to add and remove vehicles,I now have five separate fines for none insured vehicles totaling £500. Simply insurance still will not help resolve the issue with their MID update system, they were happy to take my money when I took out the policy and paid in full but will not give any sort of customer services. Avoid this company like the plague. Then they have the ordasety to email me to renew my policy.

WOW just WOW! ... been with this awful company 1 year! (unfortunately) - the renewals team were so rude and wouldn't quote me before 21 days, after I requested earlier figures and also to speak with the manager the manager then was shirty and didn't really care. He over spoke when I was talking and offered no service or customer satisfaction! I will NOT be using them again and I urge any motor trade to not use them! ... will be heading a complaint up!

This company is a massive disgrace. It all started with my trade policy last year where I had a change of name which was a nightmare to sort out. They asked for documents with confirmation of this change, but no matter what I did it just never seemed good enough.

The customer service is just non existent. You call and you either don't get through, or by the chance you do get through you just get fobbed off. This should of been a warning to me but I was stupid enough to renew with them.

When I renewed I believed everything would of been fine and that it would of been the easiest option rather than shopping around. I've never been so wrong in my life. The whole experience was a nightmare. I renewed and paid the large deposit to later find my policy got cancelled because of a non payment. I was not made aware of this until it was too late and I made sure the funds were available for this installment. When I called about the non payment, Simply Insurance were adamant they sent me emails and called me several times to talk to me about the missed payment. I checked my phone's call history and emails to make sure that this was true, I even checked the spam folders. There was nothing. I didn't even get a letter. It wasn't until after my policy was cancelled I was told I was supposed to ring Simply Insurance on the date the installment was due to make the payment and that they do no have the authority to take money from my account otherwise. This absolutely baffled me and I just could not believe what I was hearing.

I fought this via email and it was agreed that I would get a refund because of the lack of communication... it took them 2 weeks to reply to my argument.

My refund was supposed to have been released on the 29th July, but of course I don't have it.

Meanwhile I moved on to another company for trade insurance that required documents from my previous insurer Simply Insurance. I am not joking I have called 20 plus times and racked up a horrific phone bill trying to get this document. They say they will do things but they just don't! The amount of stress they caused is unreal. By the time I did get a document with my proof of no claims through by being persistence, my current provider could not accept the document because "the document does not look official". Everything was in different fonts, different colours and my dates were completely wrong. I called Simply Insurance another several times to question these errors to no result. I have just been completely blanked. Still now I have tried again and again to get a replacement document that isn't a complete mess and they haven't done anything. I just can't cope with the absolute disgrace of customer service this company provides. I will have to get trading standards involved as this company has cost me an absolute fortune by robbing me of my deposit, the horrific phone charges by constantly calling them and the cost of my new premiums because of this "non payment marker" I have on file which was not my fault.

The frustrating thing is my current policy is up for cancellation because simply insurance just can't be bothered to send the documents I need that aren't a complete mess!

I have to have this trade insurance to run my business, without it I can not do anything! I do my best to make sure everything is in order and this company just makes things impossible and more stressful than they already are. I'm sure they get a kick out of making people miserable.

I have been treated in a horrific manor. They do not care about their customers. They just take your money and run.

I would seriously look elsewhere for insurance, god help me if I was ever involved in an accident because I feel they'd just laugh at me and find some other other way to absolutely rinse my bank accounts.

STAY CLEAR FROM THIS COMPANY!

this company will set u a policy up take ur money then after the 14 days cooling of period rights to cancel they cancel the policy and make up stupid reasons as to why they cancelled it all this company needs there licence revoking it's not just me they have done this to hundreds of people go look on trust pilot 100% negative reviews details have now been passed to the financial ombudsman and the FCA who are investigating them I will post an update as soon as I get a resolution from them.

Been trying to contact these guys for the last 7 days telling me they gonna call me back call me back absolutely pathetic You have a certain amount of days to send your documents in our set my documents in and a bank statement and this and my bank statement can't be used a proof of address when I've been previously insured with them with the same bank account no one answers the phone I've been on the phone for over 60 minutes I have now written letter to the head office and requested to cancel this policy over 6 times in the last 5 days absolutely appalling and

renued my policy with simply insurance had a very helpfull adviser very polite and decent again Thanks.

No renewal figures from simply insurance think they are doing me a favour.Send text message asking to give them a call.Going to take my business elsewhere staff are rude and incompetent only interested in taking my money no customer service what so ever.

Avoid!!!!

Very poor service. Only interested in taking your money. Your first phone call for a quote, you get through quickly. Once you accept the quote, and your phone number is on file, so they know who is ringing them, you get the typical (all our operators are busy at the moment, please hold and we will answer your call as soon as possible) Of course they make money out of you being on the phone longer, so why not keep you on hold. Then when you do get to talk to someone they dont listen to you. I got and accepted my quote for my Motor traders insurance on the 23rd May, and I was asked then when my existing policy was due for renewal, and I told them the 7th of June. they did not listen, and just started my policy from the 23rd May. I was initially given 30 days by them to return copies of driving licences etc and other documents such as proof of trading, proof of address and proof of no claims bonus etc. Obviously I cant get proof of no claims until my existing policy expires, but within just a few days they were hounding me for documents, this is when it came to light about the admistration error or so they called it, so they were notified about it there and then. Yes you guessed it, they still did not listen, and again very soon after, they were hounding me for missing documents (proof of no claims this time) which just so happened had arrived that very day, so was instantly forwarded to them. A few days then pass, and I receive a text message, and without giving any reason as to why, it says my insurance policy has been cancelled and will expire in 7 days time. Thats really convenient thing to happen the day before I am due to be getting married. So I ring them up, and of course get put on hold for yet another 20 min period (more money gone) and then get told its because they have not received my proof of no claims. By this time I am livid, after a good shouting at down the phone, the dumb bint on the other end of the phone finally finds the missing document (turns out they had it all along). I then demand an appology plus an email stating that the policy is not however canceled. She does this, but it leaves me now with very little confidence in simply insurance (Simply Idiots more like or even Simple Idiots). Looking at their previous reviews only 16% of their customers would actually recommend them. NOT VERY GOOD IS IT? If you are reading this review, save yourself the agro and go somewhere else for your insurance cover. Other issues and reasons for complaint have also come to light during these first few days of being signed up with this company, but I wont bore you with all the details as most of these are only quite minor, but when all put together does not make them look very competant.

I bought motor trade insurance in November 2019, sent all document's,NCB , driving license copies ,told theme I have 1 claim , and my wife , have 6 points in her license.

As you all know ,,, we have only 2 weeks to cancel the contract, after that we need to pay 10% then 20% so on going to 5th month pay 100% of the premium.

So they come back to me today 28/05/2019 and said .

O have more than one claim .

Need to pay £400 more on top of what we agreed .

When I investigated with my previous insurance company Aviva insurance .

They told me I have no claim at all .

Emailed Simply insurance , name of the person & telephone number in Aviva .

Make story short.

Simply insurance sent me email .

They cancelled my insurance .

I stopped my direct debit payment .

To call theme is wasting time putting me on hold for more than 15 minutes and then they put the phone down.

I'm going to take this matter to court .

Anyone who have same problem with simply insurance can contact me please .

Cheers

Today I spoke to a very rude member of staff. This guy has an attitude problem and clearly should not be working for this company if he is going to be rude and aggressive. I would strong suggest not to use this company or avoid not speaking to this guy. Complete rude guy. You would think it was his company. If you are reading this I would suggest you have further training on how to speak to people on the phone or change jobs. This is clearly a mismatch. You have got to be the rudest person I have ever spoken too, not this year but ever.