Stuart Collins and Co - www.stuartcollins.com

Needing to insure a UK-registered car that lives in Italy, we were recommended to Stuart Collins. In the last three years they have been unfailingly helpful and efficient and we have had no problems at all. For insurance of off-shore vehicles they are perfect.

After wasting hours of time with the big insurance companies what a relief to discover Stuart Collins.

Professional, courteous and competitive, I recommend them without hesitation.

Have dealt with Stuart Collins for a few years and would highly recommend them. They are highly efficient and very friendly and any queries have always been handled quickly with no hassle.

I was insured with Stuart Collins for almost 10 years as I drove my UK car all over the continent with work. With their foreign policy you don't need to bring your car back to the UK each year like most others. I must have saved thousands in car rental costs. I did have to make a claim once and the case was handled quickly and I was sent a cheque. I found the two people I dealt with and the team at Stuart Collins prompt and efficient to deal wrt renewals and requesting information etc, and always very easy to contact via email or phone.

I would reccomend them to anyone looking to bring a UK reg car to to the continent or Eire for extended periods. I know a few fellow contractors I reccomended them to are also very happy.

My wife and I have been with many insurance companies and Stuart Collins has by far exceeded our expectations in terms of customer service, value for money and overall customer care - it has restored our faith in car insurance companies. I was recently involved in an accident - non fault - and the company went above and beyond to support me with getting all the information and contacting the third party straight away. There was no hassle and everything moved as quickly as they could. It was a very stressful time for us because my wife was due to give birth that week and we were without a car. The Stuart Collins team checked in with us and did everything they could to ensure the process was as stress-free as possible. They called us - we didn’t have to call them which surprised me because normally with insurance companies, the customers do the chasing. I just want to thank the whole Stuart Collins team for their support and guidance through this stressful time and particularly Jan Eynon! You went above and beyond to ensure we had options for a replacement car in the meantime and sorted out our temporary cover.

Highly recommend this company for great car insurance and even better customer service!

I found dealing with Stuart Collins very easy and professional and I was always confident that my interests were being looked after whilst I was a client over many years.

Although sadly I have now had to re register my vehicle onto foreign plates and cease cover with Stuart Collins, I will continue to recommend them to friends etc and they will certainly be my first port of call if I should return back to a UK registered vehicle.

I needed to change my car insurer who was unable to offer me flexible European cover. It was difficult to find a company meeting these needs and I finally approached Stuart Collins & Co and requested a quotation. When I came to pay some weeks later it suddenly increased. When I tried to discuss the matter with a senior manager, I received verbal abuse and threatening behaviour.

If you're looking for European coverage, go to Saga - half the price and a joy to deal with after the appalling service given to me by this company, and Saga met my needs 100%.

Terrible attitude, luckily he revealed his manner before I committed to his services.

My advice would be avoid!

I used Stuart Collins last year and despite it being a little pricey, it was easy and pleasant to set up. This year when I tried to renew it, I had a completely different experience. I filled out an online quote, which I then had to keep chasing them about and was only met with 'check your spam inbox' for 2 days. When they finally sent it to my other email, I continued to have to chase them for the rest of the week to get the insurance completed. I was finally met with a series of very informal and rude emails from Stuart. When I sent him over my phone number (which I can confirm was checked and was typed out correctly) this is what I recieved:

Not that "great".....cos the number does not work....now laying in a darkened room....ball now in your court....we open again at 2.00pm.

Regards

It was overall a very long winded and unprofessional experience that I did complain about, which ended in this email from Stuart:

Really? in 52 years of running this business I have never experienced someone quoting a phone number that does not work...and when it is raised get an answer such as yours.

We are closing our file.

Regards

I am genuinely shocked at this level of professionalism and also really disappointed because I simply just wanted to renew my insurance because I was a trusting client.

I hope you are ok during these uncertain times of lockdown, but I do think a little bit of adjustments need doing when it comes to your client interaction.

I was delighed and relieved to find a broker who seemed to offer just what i was looking for - a policy that would allow me to retain my UK registered car in france for trips to the ferry and local use, instead of trading in a very old car for a measly sum when buying a new car.

This company's approach to my request to do business with was to insult me, & be sarcastic about my request. This was in response to a very genuine polite query about their quotes as it appeared that they had not actually understood my request.

Really strange approach to customer service. They have been in business for many year, perhaps they are past sell by date.