Caravan Guard Caravan Insurance Reviews - caravanguard.co.uk
Customer Service
Value For Money
Caravan Guard Caravan Insurance Reviews - caravanguard.co.uk
User Reviews
Customer Service
Value For Money
Policy Renewal
I have dealt with this company for several years now and have been treated with great care and respect every step of the way. They give you all of the information that you require and the premiums are very reasonable too. I find it difficult to find fault with anything about the service and hope to carry on using caravan guard again.
Customer Service
Value For Money
Abysmal Admin
After approximately 35 days stillness received cet of insurance.despite calls and letter from you with no enclosure.Ihave 2 vehicles with you .premium £1400 +
Customer Service
Not For Selfbuild Campers
"Sorry, we are unable to quote new business for this vehicle
Unfortunately, we are unable to insure Self Build / Conversion Motorhomes
Unfortunately, we are unable to offer cover unless your Motorhome is garaged overnight when not in use
Unfortunately, we are unable to offer cover unless your Motorhome is garaged overnight when not in use
We are unable to offer cover for vehicles kept on the road"
Yes, you are correct we do not insure self-build campers and we’re unable to offer for some motorhomes that are kept on the road. We do try to make this clear across our website and usually try to help those self-build owners who call us to find a suitable provider. Good luck insuring your camper.
Liz @ Caravan Guard
Customer Service
Value For Money
Change Of Number Charge.
Just spent six minutes on the phone with caravan guard ( would have been three minutes but I had to get my credit card ) wanted to change my reg number to a private plate, this cost me £50, this on the day I renewed. £50 to input a number, I hope the guy on the phone is paid at that rate? that would be £500 an hour.I know the charges are laid out in the documents, but on the day of renewal.
We'd like to look into why you have been charged this amount if you could contact us urgently please?
A private registration plate change would not normally lead to a premium increase and the fee for an adjustment like this would normally cost no more than £15. There might be another reason for the premium increase at your renewal which we can explain once we know your policy details.
Thanks Liz @ Caravan Guard
Customer Service
Value For Money
Good Value
We found the staff very helpful when renewing policy. Gave good advice on how to ensure policy covered our needs. Good price for the policy so we were very pleased with the overall experience.
Customer Service
Value For Money
Value For Money
It was so straight forward, the member of staff was knowledgeable, knew exactly what we needed and covered all aspects with minimum of imput from ourselves. The policy covers everything we need and is excellent value for money.
Customer Service
Value For Money
Beware Of This Company
Beware of this company. I bought a new motorhome and they gave me the best quote. I took out insurance from them and as requested sent them proof of my NCD. They emailed back saying the NCD proof was good and no further action was required. A month later I got an email from them saying the NCD proof was not acceptable and they wanted another £530 ! I immediately cancelled the policy and moved to another insurer and the NCD proof was no issue.
Well yes other than the 14 emails we have exchanged over the past couple of days it must have been hard to identify me. I can only assume I was lost amongst all the others making the same complaint. Since you “lost” the email you sent confirming my NCD valid this is not a surprise. The reason given for rejecting my NCD proof was that it came from a multi car policy. Each car has its own NCD ! Every single other insurer I talked to knew this and accepted my NCD.
Hi,
Apologies it has taken us so long to respond in full. Originally we were unable to locate your record from the details provided. We’re sorry you’re not happy with our service. As explained in our recent correspondence we cannot find an email accepting your proof of NCD however we’re sorry if you were given the impression that your NCD had been accepted in any way. The proof of NCD we have received did not match up with the details entered for the initial quote and therefore we were unable to accept this. Without this we provided another quote, which was higher. We understand that this has meant you’ve cancelled the policy and insured your motorhome with another provider and we’re sorry to see you go elsewhere. If you continue to be unhappy I believe our adviser has given you details of our full complaints procedure.
Cancel Insurance
No empathy for person having bleed on brain and having to cancel policy as caravan had to be sold. Just pay up and take heed of final nasty letter without the benefit of having a final bill. Will not use again or recommend - lousy company.
We would usually waive the cancellation fee when a customer is cancelling due to ill health. We're unable to locate you on our systems from the limited details provided. Please could you email your surname and postcode to us via our website address and mark for the attention of marketing. We'll be more than happy to take a look into this for you.
Kind regards
Caravan Guard
Customer Service
Value For Money
Not Happy
Disgusted to find that when cancelling my policy one month into renewal after being a loyal customer for several years I get charged a £30 admin fee and a further £7.50 for no obvious reason which was about half the annual premium. No complaints with the cover, but never made a claim.
Sorry you've rated us one star. As the insurance policy is a 12 month contract most insurance companies do charge to cancel a policy before its expiry date, and this is clearly explained when you take out the policy and is set out in our terms and conditions.
We do regularly monitor our fees charge to make sure they're amongst the lowest in the insurance industry. Without knowing your full policy details we cannot comment on the £7.50 charge, so if you please email your postcode and surname to us we can look into this for you. It could possibly be for any legal expenses cover taken, as these are non-refundable.
Liz @ Caravan Guard
Poor Online Quote Design
Enter every single detail over 4 pages - then be told your vehicle is too old for them to insure.
Please - don't just harvest personal data, simply qualify the vehicle first.
We’re sorry but our website isn’t able to confirm all the necessary requirements until we have taken all the details needed to provide a quote.
It is something we are looking into as we’re aware it can be frustrating for our customers and hope to change this in the future.
Please note your data will not be used for marketing unless you have opted in and it will never be shared with third parties.
Liz at Caravan Guard
Q&A
Is there a charge if I cancel my policy before the renewal date?
I have a mobile caravan situated in Spain. I intend to return it to the UK. Can you insure it?
Has anyone made a claim on their policy and how quick was it dealt with? Similialy has anyone claimed for a breakdown abroad? Thanks
We made a claim quite soon after taking out the policy, when we had not had our van for very long. It was quite large - the side was ripped, including the sliding door and the toilet cassette door.We found Caravan guard very helpful and good to deal with, and the claim was paid promptly with no quibble.
I have European Insurance on my policy. Can you please confirm that this is fully Comprehensive in all European countries or if not which countries have only third party cover?
Where do I find the number to ring if we need roadside assistance?
Used to be on a very useful sticker which also showed the details of the size of your vehicle.I do not think they supply these any more.
I am very impressed with my quote. However, I would like more information with regard to the cover when abroad. How well am I covered for repairs and repatriation?
Hi,
Can I ask which insurance scheme you are referring to? Motorhome or caravan insurance?
I can give you all the details and information you need once I know which scheme you're querying.