Churchwood Financial Services www.churchwoodfinance.co.uk

Churchwood Financial Services www.churchwoodfinance.co.uk

User reviews
2.5

Value For Money

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Churchwood Financial Services www.churchwoodfinance.co.uk

Churchwood Financial Services www.churchwoodfinance.co.uk
4.1 206 user reviews
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35%
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2.5

Value For Money

User Reviews

Ellielouisa

I Need To Contact Churchwood Financial

The website doesnt work and i have tried 3 numbers that do not connect. Does anyone have a contact for them? I want to sort out my credit report

2
Ellielouisa

So how do i contact them regarding an issue with my credit report ?

lindahN

Churchwood stop trading in mid 2015

hatechurchwood
1

Value For Money

Avoid Like The Plague!

- misleading information over the phone

- incapable and incompetent staff

- think by offering you half the management fees they've charged you for nearly a year is OK for really poor service

- Left on hold for at least 10 minutes at a time

- offer you £250 to introduce someone but don't keep their promise

- WOULD NOT RECOMMEND TO MY WORST ENEMY!!!

2
Ellielouisa

Can someone please give me a contact number for them i have tried 2 numbers that do not work

ChurchwoodFinance

Thank you for your feedback, we are sorry to hear that you feel disappointed at the level of service you have received from Churchwood Finance. We believe in treating our customers fairly, therefore please contact our Customer Service team so they can look into this for you.

Guest
5

Value For Money

Great Service!!!!!

Churchwood financial have helped me sleep at night now. I was £7000 in debt and Churchwood actually treated you as an adult with great service and are very understanding. I do wish I could recommend the consultant as she was brilliant and still calls me if I have any concerns, etc. would recommend Churchwood to anyone struggling with debt as they have helped me big time.

1
ChurchwoodFinance

Thank you for your feedback. We’re really pleased you have found a solution which suits your needs and that it is going well. We really appreciate you taking the time to comment on your experience with Churchwood Finance and we will ensure the team are informed of your feedback.

Guest
3

Value For Money

Just Signed Up And Worried That I Have Doen The Wrong Thing

i have just signed up but im really worried if i have done the wright thing after reading all the reviews on line, how can i stop this from going ahead

2
neveragainCW

Please please stop dealing with these leeches immediately. Go to the Citizens Advice tomorrow, and really get on to the road to recovery, without having to pay a ridiculous amount for nothing. Churchwoods extortionate monthly fees are only money that could be repaying your debt. Its a way of preying on people when they are at their most vulnerable. I found this out to my cost.

ChurchwoodFinance

Thank you for raising your concerns and we are sorry to hear you are feeling a little unsure. We are keen to try and resolve any queries you have so we can make sure you are completely happy with your plan or should you still wish to cancel the plan, we can advise you on the process.

Please contact one of our Client Services Officers who will be able to look into your account for you. We look forward to hearing from you soon.

Shaq78

No Problem With Churchwood Finance

I have been with churchwood for about 8 months. I was very worried when I first signed up to them because I read the reviews. To be honest churchwood did exactly what they said they would. They dealt with all my debtors, and assured me that I would initially get phone calls but they would soon stop, which they did after about 6 weeks, if I got any letters I was to just forward them to churchwood and they would deal with it. I even got money back from a credit card company after they had charged me interest even though we had an agreement to freeze the interest, churchwood dealt with them quickly and efficiently. I went into this knowing exactly what the fees were that I would be paying, and it's hell of a lot less than the interest I was paying to my credit cards. So far so good and I hope to be debt free in afew years.

1
ChurchwoodFinance

Thank you for your comments. We aim to provide a high standard of client service to all of our customers and so your feedback is really appreciated.

dutch_ing
2

Value For Money

I Am With Churchwood Finance Because I Got Myself

I am with Churchwood Finance because I got myself in some deep financial difficulty so needed to have my debt consolidated.

I received great service, and the employees that I dealt with were always helpful and friendly.

However, Churchwood Financial are a greedy bunch. 

I pay a monthly 'Management fee' of £37.50 but apparenty this was not enough and this has now gone up to £49.99

I now pay them more then I pay my creditors which is insane.

The letter I received said that the changes would make no difference for me and I would not pay them any more money then I already did.

LIE!

I am paying them more. The Direct Debit stays the same, the monthly payment to them stays the same BUT

- I am paying more 'Management fee

- I am paying less money to creditors.

THAT MAKES A LOT OF DIFFERENCE.

And the biggest joke is that they are allowed to do this as they know how to abuse the system and how to abuse the people who are in a position where they have not really much of a choice.

1
ChurchwoodFinance

Thank you for your feedback. As part of our commitment to treat customers fairly, we ensure all clients’ payments are distributed in a way that means a majority share is paid directly to creditors.

Please do get in touch with our Customer Complaints team so that we can discuss your specific concerns.

Warm regards

Client Services, Churchwood Finance

jasper35
1

Value For Money

Constant Fall Calls And Call With Staff Laughing On Them

Very very poor constant bullying and calls felt like deleting my no

1
ChurchwoodFinance

We are sorry to hear of your experience. We are committed to providing a customer-focussed and friendly service and would like to assure you that we are directing your feedback to our Complaints department who will look in to this.

We hope you will still consider Churchwood Financial if we can be of help to you in the future.

Guest
3

Value For Money

Good But Bombard You With Calls

I have been with Churchwood Financial for the last 8 years or so. I was in a bad position financially before I was introduced to Churchwood. I have had a few ups and downs with them but generally the service has been good. I pay a certain amount a month and receive letters once a month or so with a breakdown of what payments have been made to my creditors.

My only critism is that I receive at least 2 phone calls a day from them with voicemails asking me to call them back, I simply dont have time and have no desire to speak to them as my position has not changed I am currently coming to the end of my payment plan with them and will be debt free so wish they would stop hassling me, but, I would recommend them to anyone who is struggling to pay creditors or being hounded by creditors as they do take the stress off you.

almoben
1

Value For Money

Beware Of This Company

I had over 280 telephone calls from this company withut even making an enquiry of them. I got so angry about it that I wrote a complaint to the FCA (Financial Conduct Authority). The reply I got back was shocking. They sent me a letter asking me to report Churchwood Finance to The Office of Fair Trading and ended their letter to me with the following sentence. "Finally, I can also advise that Churchwood Finance Ltd is no longer authorised by the FCA and therefore you shouod exercise caution if dealing with them." 

Mandyherbo
4

Value For Money

Good Service From Churchwood Finance

I was surprised at some of the reviews about Churchwood finance . I was in a debt management with them for 25 months . I had no problems with them at all got regular balances and statements and have now cleared all the debts on my plan . I was in a pretty bad place before contacting this company and the relief after dealing with them was immediate. I was not hassled by phone calls as other reviews say and staff were always extremely helpful . Contacting them about my debt was the best thing I have done . I would highly recommend their services.

1
almoben

Maybe you were luck enough to be with them before they were dropped by The Financial Conduct Authority, when thay had to be careful about what they did in practice. For me thiscompany got my details from lord knows where and made my home life hell on earth. I had to change my e-mail address, telephone number and my mobile number because of this organisation.

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Q&A

Cianer

I need to know how to contact them to review the financial assistance with them. Can anyone help me how to contact them?

louisesephton

hello I was on a plan a few years ago with yourselves and you helped me get debt free but I have found myself in debt again and am at my wits end am I able to go into a plan again with yourselves?

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