Finance Facility - www.thefinancefacility.com
Customer Service
Speed of Application
Value For Money
Finance Facility - www.thefinancefacility.com
User Reviews
Value For Money
Like Many Here I Ended Up Paying A Fee Of £79 Poun
Like many here I ended up paying a fee of £79 pound because their operator only gave me partial information on the phone. When directly asked what my credit card details would be used for she replied that they would only be used to debit my account for 50p as a way of checking my identity. I was subsequently shocked to see £79 pound missing from my account.
On the phone I did agree to the terms and conditions but I did not notice this fee. Why did the operator not mention this to me? If there is a fee that is not mentioned on the phone this does not feel very transparent!
They also said that my compliant was not a common one, but given the huge number of people with the exact same compliant online I do not understand how this is true.
I think you should complain to the OFT, a critical mass of complaints will shut them down. Why not contact your local Member of Parliament - they would be pleased to stand up for you and make a name for themselves in the current political and financial climate. It will take everyone who has been treated like this to complain to make a difference though - so what are you waiting for?!
go to police station and make police complain against them
I made online enquiry about getting a personal loan. I received a call from a private number and I was told this is from finance facility. I was told that they will require my bank account details for a verification payment of £0.25 and this payment will returned to my account after 2 hours.
I check my bank and I found out that they actually took £79.95 from my account. I contacted bank and bank told me that since I gave them my details, the bank can’t do anything.
I made call to finance facility and they said that this is according to their term and conditions. I asked them why they did not mentioned me over the phone, there was no answer and they said that I will not get money back.
You need to write to the refunds department
Po box 215 prescot L35 1WA that's the only way you will get a refund . Enclose a self addressed envelope and record the delivery . Also thy are allowed to keep £5 as there fee as this is all there entitled to !!
I have had the same thing happen to me. The money had been taken from my account before I had finshed the call. I called the Finance Facility back to complain an they stated that they were entitled to charge as I had a preliminary offer for a loan. It did not matter that the loan they had arranged was a payday loan and no what I was looking for. I referred this to the FSO and they said under the terms they would provide a refund minus £5 administration costs. If at this point the company did not adhere to the terms and conditions then to refer back to them. I have now waited the 6 months and have attempted to contact the Finance Facility three times and have been un successful so far. I am not sure what the point of the FSO is if they allow such companies to use such underhand practices to exploit vulnerable people. Companies such as this have been referred to the FSO on numerous occasions but still there is no deterrent to make a fast buck. Stay well clear of this Company they are a complete rip off!!!
I have had the exact same experience and I mean a duplicate email threatening me with the police when I am the one with an overdrawn bank account curtusy of the finance facility. I am a young single parent whom at the time was in need of a fast way to fix cash flow problems this was in February this year ontill yesterday I knew nothing of the £79.95 fee as I thought that they were a direct loan company not a broker. I am outraged at the response of the customer care reps who only fob you off at every angle and then when they realise I'm not backing down threaten me with the police. Does anyone no what I should do as this has never happened to me I'm only 22 and have no idea about the laws which are in place to stop them please help !
Thank you
Value For Money
The Finance Facility
I have been very patient waiting for my Refund from their Refund Department for a service which was never provided.
My emails and messages have all been ignored which I have a full file as evidence against them.
I even adhered to their stupid Terms and Conditions to wait for my Refund for 6 months having contacted them to complain less than a few hours having complained why they had debited my account a sum of £79.95 without my authorisation back on the 21st June 2013 in which they threatened me.
Today I have also added my comments to this site, where there are further comments about their company as well as other sites.
Do not become a victim by using this company.
I made online enquiry about getting a personal loan. I received a call from a private number and I was told this is from finance facility. I was told that they will require my bank account details for a verification payment of £0.25 and this payment will returned to my account after 2 hours.
I check my bank and I found out that they actually took £79.95 from my account. I contacted bank and bank told me that since I gave them my details, the bank can’t do anything.
I made call to finance facility and they said that this is according to their term and conditions. I asked them why they did not mentioned me over the phone, there was no answer and they said that I will not get money back.
Not yet, having said that I have made a complaint to the The Financial Ombudsman Service, they will investigate it and make them pay the money back once they have reviewed the case, we are now in the 6th week so I should be hearing from them shortly. You should write to them and just follow the procedure, nothing to lose and you like me may get our money returned.
Whilst writing I should add that this company operates from a house under the following name:
Secret Eye Limited
have you got a refund from them, exactly the same incident happened to me?
Went Through An Assessment Online No Mention About
Went through an assessment online no mention about £79.95 in fees ,they called me on the phone still no mention of fees ,wanted £6000 all i got was loads of payday lenders then found out the next day they had debited my account the £79.95 (they were in the terms and conditions and I didnt realise) bloody disgusting STAY WELL AWAY !!!!!!!!!!!! rude in reply to emails also threatening.
I made online enquiry about getting a personal loan. I received a call from a private number and I was told this is from finance facility. I was told that they will require my bank account details for a verification payment of £0.25 and this payment will returned to my account after 2 hours.
I check my bank and I found out that they actually took £79.95 from my account. I contacted bank and bank told me that since I gave them my details, the bank can’t do anything.
I made call to finance facility and they said that this is according to their term and conditions. I asked them why they did not mentioned me over the phone, there was no answer and they said that I will not get money back.
This company is totally fraud and cheater.
This company is a complete fraud, you should write and complain about this company and your circumstances to The Financial Ombudsman Service,
South Quay Plaza,
183 Marsh Wall,
London E14 9SR
Don't give up, this is what they want you to do.
What A Shock I Got! My Bank Have Refunded Me The £
WHAT a SHOCK I got! My Bank have refunded me the £79.95..and there are to be Police Investigations.
I made online enquiry about getting a personal loan. I received a call from a private number and I was told this is from finance facility. I was told that they will require my bank account details for a verification payment of £0.25 and this payment will returned to my account after 2 hours.
I check my bank and I found out that they actually took £79.95 from my account. I contacted bank and bank told me that since I gave them my details, the bank can’t do anything.
I made call to finance facility and they said that this is according to their term and conditions. I asked them why they did not mentioned me over the phone, there was no answer and they said that I will not get money back.
This company is totally fraud and cheater.
This company is a complete fraud, you should write and complain about this company and your circumstances to The Financial Ombudsman Service,
South Quay Plaza,
183 Marsh Wall,
London E14 9SR
Don't give up, this is what they want you to do.
Nope Nationwide refused to refund me.
Oh Dear. Well, I hadn't gone online..so hadn't 'signed up' to anything...I just got a fone call..'out of the blue.' So I don't see how Terms and Conditions can apply to me. I will let you know the eventual outcome...
I also got my money back through the fraud department at the bank whilst they investigated. 2 months passed and i got a call from the bank as they wanted the money back from me.
They had looked into all the terms and conditions and there was nothing that could be done except wait the 6 months and apply as stated in the terms and conditions.
This i have done and just spoke to them to be told they havent recieved my letter. i don't believe them.
Don't Go Any Where Near This Company!!!!!!
They never told me that £79 would debit from my account they just told me 50p at the time refusing to give me a refund. There's probably nothing I can do about it now. I would not recommend this company to my worst enemy when I rang up to debate with the woman about receiving a refund she was highly rude wouldn't offer help In the slightest! Had to cancel my bank cards to make sure they don't try and pull a fast one over me again! They never did offer me a loan after I signed up. Bag of leeches DON'T GO THERE...!
I made online enquiry about getting a personal loan. I received a call from a private number and I was told this is from finance facility. I was told that they will require my bank account details for a verification payment of £0.25 and this payment will returned to my account after 2 hours.
I check my bank and I found out that they actually took £79.95 from my account. I contacted bank and bank told me that since I gave them my details, the bank can’t do anything.
I made call to finance facility and they said that this is according to their term and conditions. I asked them why they did not mentioned me over the phone, there was no answer and they said that I will not get money back.
This company is totally fraud and cheater.
This company is a complete fraud, you should write and complain about this company and your circumstances to The Financial Ombudsman Service,
South Quay Plaza,
183 Marsh Wall,
London E14 9SR
Don't give up, this is what they want you to do.
You should report them to your Bank like I have.
Value For Money
My Mother Used This Company. They Look For Lenders
My mother used this company. They look for lenders for you but charge you £79.95 to your account. When you apply, it is not clear that they charge you it is only in the terms and conditions. when you complain, they say you should of read the terms and conditions!
LOADS OF PEOPLE HAVE BEEN AFFECTED!
Have made formal complaint, they replied, when i tried to take complaint further, they wont reply! waiting to take to the FOS!
Ask yourself this question, Would you pay an insurance broker £80 to search for your insurance (confused.com) and even if you didnt take a policy you had £80 debited from your account?
Now would you use them!?!?!?!??
I made online enquiry about getting a personal loan. I received a call from a private number and I was told this is from finance facility. I was told that they will require my bank account details for a verification payment of £0.25 and this payment will returned to my account after 2 hours.
I check my bank and I found out that they actually took £79.95 from my account. I contacted bank and bank told me that since I gave them my details, the bank can’t do anything.
I made call to finance facility and they said that this is according to their term and conditions. I asked them why they did not mentioned me over the phone, there was no answer and they said that I will not get money back.
This company is totally fraud and cheater.
We are currently going through the financial ombudsman service as we feel we have been unfairly treated. The ombudsman has had no contact from this company what so ever. When fos told finance facility they needed to pay this back with compensation, they did reply saying they disagreed. Its now being escalated to the highest ombudsman for review. This company is shambles. report it to fos as they are dealing with loads!!!
This company is a complete fraud, you should write and complain about this company and your circumstances to The Financial Ombudsman Service,
South Quay Plaza,
183 Marsh Wall,
London E14 9SR
Don't give up, this is what they want you to do.
I have heard nothing from this company since they took a £79.95 fee from my account,they say they will keep you updated by phone,text and email,that was 8 weeks ago,i think my money has gone for good and there was never going to be a loan offered to me,i have since seen their name mentioned on scambook with many stories like the ones here.
Value For Money
I Wouldnt Recommend To My Worst Enemy
These people are heartless,praying on the hard up,they will take £80 and offer you a loan with 1plus1 loans requiring a guarantor,which you can get from any number of online loan companies and they have the cheek to call it an unsecured loan,lmao,how the hell can you call it an unsecured loan,if i had someone willing to get a loan for me it would be a damn sight better APR than these sharks are charging.
BEWARE AND STEER WELL CLEAR OF Finace Facility.
I just wish i had taken the time to read these reviews before contacting them,anyone needing a loan can not afford to get £80 taken.
This company is a complete fraud, you should write and complain about this company and your circumstances to The Financial Ombudsman Service,
South Quay Plaza,
183 Marsh Wall,
London E14 9SR
Don't give up, this is what they want you to do.
Speed of Application
Customer Service
Value For Money
Do Not Go Near This Company!!!
Praying on the most vulnerable members of society, I hope this company either gains a conscience or is forced to cease trading asap. Having nearly fell for these 'pay a fee to broker and never receive a loan' scams before finalising any agreement on line I actually rang the company direct whilst I filling in application form on line, and specifically asked if they charged any fees. I was assured by the telephone operative that no fees would be charged until loan was finalised. She even volunteered the information that they will take 50p from your debit card to check your identity and card is active, which is then refunded back into your account. So fair enough I agreed their terms and conditions and waited to hear what they could offer.
Within minutes I was offered a loan from '1plus1Loans' but unfortunately they required guarantor which I was unable to supply. Not that unusual so although no loan, at least I hadn't lost anything but time.
WHAT A MISTAKE - A few days later when my ESA benefit was credited to my account, I was £79.95 short. I rang my bank immediately and was told that The Finance Facility had debited this amount, that morning. I rang them up assuming there had been some sort of error, only to be told by a very superior gentleman (and I'm using the term 'gentleman' very loosely), there was no mistake, and the fact that they had found me a loan offer, even though I didn't match that companies criteria, is enough for them to take the fee. There was no right to cancel, no cooling off period, and it was my fault for not reading their terms and conditions properly!!
Yes, I admit I didn't read the fees section of the T&Cs, but then why would I? when I was actually speaking to a member of their staff, a person, not a machine with lines of small print, who told me verbally on the phone there were no fees. Why on earth would a person tell you verbally about a 50p fee, but not mention the £80 one! Ridiculous!
I have complained both by phone and email but had no satisfactory response.
The stress and worry of this situation even put me back in hospital for a few days. Sadly I can't afford to just give away £80, and I'm currently going through trading standards to try and get my money back, but I know by the companies attitude to date, it's going to be a long, hard battle.
BEWARE AND STAY AWAY AT ALL COSTS!
This company is a complete fraud, you should write and complain about this company and your circumstances to The Financial Ombudsman Service,
South Quay Plaza,
183 Marsh Wall,
London E14 9SR
Don't give up, this is what they want you to do.
This company is a complete fraud, you should write and complain about this company and your circumstances to The Financial Ombudsman Service,
South Quay Plaza,
183 Marsh Wall,
London E14 9SR
Don't give up, this is what they want you to do.
Same here! They offered me two loans, one with 1Plus1 and one with Amigo (both of which require a guarantor, which I don't have). Absolutely devastated that I have been taken in by these idiots :-(
I phoned the Financial Ombudsmen, they took some questions, gave a reference number, I then filled out a form and sent back to them. Good Luck.
Same has happened to myself, I specifically asked about the fees and was told they were only taken after the loan was finalised and accepted by myself, I then said so I won't pay the fee until I have signed up for a loan to which customer services replied no we don't take anything at all so if you don't get a loan you don't pay anything more fool me the money was debited straight away.
I Also Feel Like I Have Been Robbed By This Compan
I also feel like I have been robbed by this company £79.95 they took from my bank account.
I will do whatever it takes to bring this dreadful company to justice.
ive been stung, the company have complained to review centre and asked for my comment to be removed, it has temperarly. i and flicking emails back and forth to review centre to prove my review is genuine!
on that note, how did you get the money back? i mean you went through visa? surely its your bank right?
I've just had the same thing - heartbroken that I've been duped :-(
They told me that one as well said they would get there own investigating team in and would cost me £200.00. I informed VISA as well. Still took them on and eventually got my money back.
I emailed them asking for a refund, they refused, I then told them - I'm reporting them to my BANK and VISA and their reply was -, I must inform you that in the event we do receive anything from your Bank, we are obliged to report you to the Police, SOCA, CIFAS and all other Government Fraud Prevention Agencies. This may have a serious detrimental effect on your ability to hold a Bank Account, let alone obtain any finance. Any costs we may incur in dealing with such are recoverable from you.
My bank have given me a Full refund and VISA have been inform and the emails have been forwarded to them, I strongly recommend you contact your bank have your cards blocked and replaced, and report them to VISA Forwarding them any evidence you have.
Regards
yes the same thing has happened to me £79.95 just yesterday and refusing to give a refund
Value For Money
I Have Been Trick By This Company
I have been trick by this company is just a big shame that they know exactly what they are doing to does in need of help is ovious that they can accept you as soon as you complete that form online a call will come through to say you have been accepted they dont even give you the chance to read their T & Cs and they make you feel at ease with all the question the only thing you be left in your mind is that your problem is solved and they always promise they will only take 50p outof your account until you realised they have taken money from your account out of 79.95 pounds and you are not entitle a refund till 6 months later i was lucky i do internet banking i knew within a three days that they have taken money outmy account i call them immediately to cancel but i was told i wunt get a refund for atleast 6 months does anyone see the game they play how can they be so heartless they left me on overdraft now i have to pay five pound a day till i get paid that would be 5x20 days i will wait no matter how long it will taake me to get my refund from THE FINANCE FACILITY i have learned my lesson i havent got the loan i wanted.Even though i cancel within two days am not qualify for a refund until April next year 2014 that will give me enough time to build my case to bring this company down shame on you how can you go home everyday as a staff to your family knowing that all you do for a leaving is making the poor suffer how do you sleep this a question for all the staff of FINACE FACILITY how do you do it common reveal the secret and help us bring this company down.
I have just got my refund back after 5 months complaing to the FOS. They have told me they have had alot of complaints about this compant The Secret Eye Limted (trading as The Finance Facility). Stand your ground they should be shut down.
Q&A
I made online enquiry about getting a personal loan. I received a call from a private number and I was told this is from Finance Facility. I was told that they will require my bank account details for a verification payment of £0.25 and this payment will returned to my account after 2 hours.
I check my bank and I found out that they actually took £79.95 from my account. I contacted the bank and the bank told me that since I gave them my details, the bank can’t do anything.
I made call to finance facility and they said that this is according to their term and conditions. I asked them why they did not mention this to me over the phone, there was no answer and they said that I will not get money back. What can I do?
Another victim of this company which comes under several subsidiary of companies.
You best chance to get any where is to contact or write to FOS like I have..... I am in the late stages of getting some where with this company after 13 months but whatever you do don't just give up, this is what they want you to do.
Good luck.