First Direct Current Account

Really disappointed to be departing First Direct, after having been part of it since it started.

The trouble is, they perceive themselves as special, so - they no longer give interest on current accounts, and no longer care about customer service.

It's the same old story: started off exceptional - no longer care.

I'm off to MetroBank myself, which is (yet again) new and caring. I am fed-up with all the increasing hoops one needs to get through, just to see if a client has paid, and with the level of customer service, which is poor.

I guess maybe it always seems better, in the beginning?

At any rate, strongly not recommended.

I have had a FD account for about 15 years and since then i have seen some changes to the way they operate. I am only leaving on the regards that i do not need the account anymore and as you DONT EARN INTEREST on the account it is pointless keeping it open.

I have requested to close the said account more than once and all i get is aggro over security questions and the information is wrong etc etc.

They are not as good overall as they think they are and i would suggest to find an bank account / bank that is more reliable !!!

Been a customer for over 7 years now and very happy with their service. Have a current account with them and all works well, there are real people on the phone when you call them and they are actually willing to help. Had an issue with a remortgage a couple of years ago and they quickly offered me £15k as a loan and I had the money in my account 20 minutes later. Mortgage and savings accounts are not very competitive though, so have them with other banks.

First Direct are always reliable at providing good service, answer the phone quickly and always able to help. Am considering moving all my bank bank accounts to them.

I pay £0 for banking, and I have the use of an overdraft, really simple to use, easy switching service, access at any time any computer, excellent customer support when you call, always speak to someone from uk!I think they could improve a little like being able to nick name accounts, can get a bit confusing if you have several. £100 for switching...I'd say worth it, previous bank kept increasing charges so I ended up paying £20 or more /month for same service, now I get it all for free.

About time I said how happy I am with this bank. Very simple easy to transfer money and friendly staff based in the UK.

About time I said how happy I am with this bank. Very simple easy to transfer money and friendly staff based in the UK.

I have always had great service from them.

This has been my worst account opening experience ever. My partner and I applied online first, then were told we had to apply again over the phone, and spent one hour each with an operator. Two months later, we haven't heard back yet from First Direct. After complaining, all they tell us is we need to retrieve the application again online, something their website wont let us do.

In summary: absolutely awful, dishonest service. Avoid at all costs.

Wish someone had told me about this so called bank!

Took out current accounts for my wife and myself....took ages to set up and reams of paper and pamphlets.

Security process when telephoning was laughable...I never seemed to get it right....but was it just me?

Paying in £1500 per month was a pain and my wife decided it was not worth the effort and tried to close her account.

She wrote a letter,they phoned, and it took three hours to close.

They immediately denied her Internet access, so when they transferred her monies to HSBC she could not check the amount or recent transactions.

They also omitted to transfer the direct debits, and when she rang they said they held no details and to contact HSBC.

They had no details either.

Back to first direct and Lo, they found the details and said they had just cancelled them!

Now she is setting up new DDs and will have to pay direct herself due to the delay.

She was refused the £100 service guarantee payment due to one months payment in of only £1000, not the £1500!

As soon as I transfer my ISA I will close my account also.

Steer well clear of this shambles, they are not as good at service as they profess to be, not by a long chalk!