HSBC Telephone Banking

Yesterday I visited the hsbc Bolton Branch for help with a letter to confirm who I bank with. A request for some formal admin processes I'm going through with an institution abroad. The Customer Care Officer understood and connected me with the Telephone Banking team. I was very pleased with the professionalism with which the TB officer listened to and handled my query. He made sure he was getting clearly what I needed, told me what the letter to be issued with was, double-checked on the content to be included and gave me the estimated waiting time for the letter to reach me by post. And...he concluded the telephone call with a detail that I wasn't even keeping clear in my mind at that time: that I am a hsbc client for 17 years which he congratulated me for! Truly pleased with the service!

Trying to.get through to business telephone services, on hold first and second time for over an hour , with an irritating voice coming up all the time telling you thanks for waiting, 3rd time it gives you option of call back , but not first and second, they did eventually phone back , then.after a few seconds of speaking there line goes dead , phoned fourth time , no call back option,waited 57 minutes before I hung up in disgust

I received my new credit card for which I was asked to call them to activate. I tried reaching them for close to 2 hours in vain and all I could hear was automated message. I tried reaching my Advance customer services and was able to get through them but they wouldn't address the credit card issue since it wasn't linked to my bank account yet.

I think HSBC has gone bankrupt. They should sell this bank to someone else and focus on getting some Non Banking Financial Services to sell personal loans. They have terribly failed as a bank and as a financial institution. Which company sends deactivated credit card and makes the customer to stay on the call for hours together just to get it activated.

It is one thing to be conservative and other to be dumb clowns. In this case, HSBC customer services is clearly the later.

Was asked via letter to contact HSBC regarding urgent matters, they have no Email or message facility (as I understand it is only available at "certain times") and each time I tried to call at varying parts of the day there has been at least a 20 min wait.

I do not understand how a Global banking company with huge profits can have such bad customer service, I live in Australia now and have an account with NAB wwhich has a much better internet banking app and they actually answer the phone! Safe to say I will be closing my account with HSBC

well it is impossible to reach a customer executive

its automated and automated and automated

horrible

Could not understand a word and they always ask me if I am a Filippino just because I have an accent!

why do we have these staff that i cant understand drives me mad then the fraud department call you and you have to give them the ins and out of a ducks bum to see what that want drives me mad

I called to try to get a replacement debit card as mine had been destroyed by the bank branch.

I was promised that the pin and card would BOTH be posted to my home address!

The pin arrived but NOT the card. On enquiring I was told that the card had not been sent to my address as I was advised but to the branch but as not collected had been destroyed!

Now HSBC refuse to replace the card. Now I am going to have to complain to the Banking Ombudsman as HSBC refuse to take any interest !

obviously not from UK why are people that speak good english not employed for this . Cheap labour?

Just getting beyond the security questions is like a mental decathlon, how am I supposed to remember who I paid £13.82 to last week? I could've looked it up through internet banking but then what's the point of telephone banking?! This is the last straw really, as soon as I'm able I'm saying good-bye to HSBC!