Moneyway OneBill

I have written a few reviews for Moneyway since August last year. While you are in the process of setting up your finance, they are there for you constantly and can't do enough for you.

BUT THEN YOU GET YOUR FINANCE.

Like i have said before, I exercised my right to terminate the agreement.

In the "Termination" "Your rights" section it states that once you have paid over a set amount and the car is in reasonable condition, you can return the car and PAY NO MORE. Well that's what it states in the agreement, the reality is far from it. Moneyway seem to have separate rules for people that decide to (LEGALLY) terminate the agreement with them, this is when you can't get through to anyone anymore, but not so long ago they would bend over backwards to get you finance, because its

(Their commision you see). I had the guy come to collect the car, he checked it over for damage and found 3 very small scratches, 1 of which i proved was there when i collected the car from Kent. Moneyway decided that they wanted £210 for the damages to be repaired and ready for auction, i said ok, but i want to see before and after photos of the damaged areas. All of a sudden, the fee was for the loss they would face at auction and not for the repairs at all, Mmmm.

Let me paint a picture of the car.

It's a 2012 Smart Fortwo in white, fully loaded with 32,000 miles on the clock which is far below average. 4 Brand new tyres, new MOT, some service history, drove like a dream and it was in near immaculate condition. I am still in the process of fighting Moneyway over the required fee. The 3 small scratches are within the fair wear and tear guidelines set out by their own industry. It states that small scratches and dents are acceptable and not the responsibility of the owner when handing it back to the finance company. IT'S THERE IN BLACK AND WHITE IN YOUR OWN GUIDELINES MONEYWAY, TRY READING THEM. The financial Ombudsman is still waiting for a response from Moneyway but no doubt they will wait till the very last minute to reply.

First Moneyway wanted the £210 for repairs of damage to the car, that then changed to some sort of default charge, i still didn't know what that was, THEN it got changed to a collection charge, it seems they don't know what to charge it to.

I happened to go to my credit file to have a look at how it was, i found that Moneyway have been adding missed payments to my file since September last year and the last one was added in January. THIS IS ABSOLUTELY DISGUSTING AND UNDERHAND as this fee we are arguing about has nothing to do with my agreement.

I DID NOT MISS A SINGLE PAYMENT TO MONEYWAY, they are trying to get as much money out of me as they can and cause as much stress as possible while doing so.

If i had read the reviews on them before signing up, i would not have gone with them, that is for sure.

MONEYWAY, DO THE DECENT THING, IF YOU KNOW WHAT DECENCY IS, AND SHUTDOWN YOUR BUSINESS AND LET THE OTHER SUFFERING CLIENTS GO.

I have never known a company like Moneyway.

I had a car from another company previous to Moneyway, i exercised my right to terminate with them too, i had no problem at all because the company accepted i was well within my rights to end the agreement and the transaction was smooth and without issue.

MONEYWAY JUST SEEM BITTER THAT I DARE END THE AGREEMENT WITH THEM.

WELL GUESS WHAT MONEYWAY, THE FIGHT WILL GO ON TO THE END. THIS WILL NOT BE THE ONLY REVIEW I RIGHT ABOUT YOUR DISGUSTING WAYS OF EXTORTING MONEY FROM THE GREAT BRITISH PUBLIC, YOU ARE EVEN MORE DISGUSTING DOING THIS IN THE CURRENT CLIMATE OF COVID. How do you sleep at night?? well actually i expect you sleep soundly knowing you can bully another person in the morning.

Got car insurance , the pandemic happens I lost my job. I was given the 6 month holiday. Unfortunately as yet not yet been able to find a new job due to all these lock downs and confusing times.

I am currently on the universal credit. Money way have said no lower payments it’s all or nothing. Government guide lines dictate lenders should be more understanding. However moneyway have persisted. All or nothing! Morally questionable company.

We have been with Onebill for probably 15 years. They were there during the real good times and there when we lost our business. Without them, would have lost everything. The customer service we have received from them has been absolutely phenomenal. I cant fault them in any way in all the time ive been with them. Every single telephone conversation we have had has been helpful, positive & supportive.

Today we received a letter that they are closing Onebill and we are gutted. An absolutely cracking service. Its like saying goodbye to an old friend.

Thanks you guys! I hope someone from Moneyway reads this and passes our thanks onto all the staff ive spoken with over the many years.

If you value your sanity please steer as far away from these people as humanity possible. I have been trying to make a payment for 11 months now. Every time I try they ask me for another price of information nation and advice me not to make any further payments until I have a payment plan agreed and in place. Now the arrears on the account are stacking up but they still won’t take a payment and still advice me not to pay anything until a plan is in place. Meanwhile they have added nearly £2000 onto account for late payments fees every so often they wack on a £400 fines which when I asked what this is for they said is the cost to them from another company because the account now in default.

Now the outstanding debt has risen to £4800 which is almost what i borrowed I have offered to pay my contractual payment of £321 per month and make a payment of £3000 immediately which would decrease the debt considerably but they won’t accept it and they still continue to advice me not to pay anything until an agreement is in place.

They have looked at my financial statement and have decided they want more than what I’ve offered and think it’s acceptable to leave me with £40 a week to live on as a single parent with a 6 year old and 11 year old to look after of which im not prepared to accept as what I’m offering isn’t unreasonable I don’t think

Now I just don’t know what to do and it’s really starting to effect me so I have no choice but to seek legal advice and report them to whoever will help me and stop this happening to anyone else

PLEASE PLEASE STAY AWAY FROM MONEYWAY!!!!

I have been with this company for the past 14 years, would love if I could add my husband to the account but they wont allow it. However all the other services they offer are brilliant. Cant fault them 100% recommend to everyone

Ive been with moneyway (secure trust bank one-bill) for 15+ years.

Until now I was happy that

a) they paid all my bills on one day

b) they banked up my overpayments giving me a lovely lump sum which got me out of pickles

c) I saved in the long run as they had deals with vendors

However, it is now time to say goodbye because:

a) Banks give me direct debit rewards (£2 per DD)

b) moneyway no longer send me the lump sum, instead spread it to reduce my monthly bills (my money, so I should have it back)

c) They send me letters when i set up a direct debit then dont pay them! This caused me grief when getting a new credit card, they didnt pay the insurance either causing me to have my insurance cancelled - they should just set it up, the bank dont ask me if i want a DD setting up they just do it.

d) I dont see the point of them anymore - i can pay all my bills and switch companies (utility) without having to ring them up etc. from my current account with normal Direct debits.

e) what do the bank do anymore?? They seem like they move from one bad new product to the next, so stability is poor.

f) the sort code doesnt always work.

I used to love OneBill, and would try to get all my mates on it, but now i just cant justify it - things have moved on.

AVOID THIS COMPANY - NOT WORTH THE 1 STAR!!

This morning I telephoned one bill , and I spoke to a lady called 'dawn' at the shirley/ solihul branch , she was very polite and resolved my query efficiently, she turned a very bad day for me into a really good one , I have been a customer for 17 years now and it's nice to give credit where it is due , so thankyou to dawn for being a great help as you are doing a great job , kind regards n forster

Hello more been very good happy at as at if our own will wanted under stand most from see we was had his how use below find looking very life with thanks about waiting of it land information wells by mind have please just everyone and did few yes. Best talks include but members or for get there anything

Over all experience with money way was excellent how ever car I got on finance NOT GOOD problem after problem has cost me over £1.500 parts and labour and still needs new timeing belt kit due to the costs I missed payments and car is now being taken this week as I'm down with it! Money way how ever not their fault! Over all money way have been good to my self I had a lovely new car for a bit 9 out of 10