Natwest Current Account

I have had a bank account with natwest until recently since my mother opened it back in the mid 70s as a teenager ,up until the early 2000s I had not had many problems ,then my aunt died and being executor of the will and the proceeds to be split between my children etc the money was put in my account so far so good, but when I tried to transfer money to my children I was told there were charges £20 each to put it in there accounts I queried this and had to stand and talk to a member of staff in front of a growing Que in close proximity to many customers ,I also noticed that staff where looking at there watches ( getting close to closing time 4pm) after what seemed a long time and getting nowhere I just said no problem I will sort this and walked out of the bank.

On my way walking home I had a thought I would try a building society no names but the largest one I went in was asked to sit in a private room was given tea and biscuits while going through swapping my account over ,this went past 5pm closing time with no complaints and very helpful staff sorted it all out.

In around a week I had moved the monies from natwest paid all children etc and had an account paying me interest .

I am still a customer of this building society and so are all my four children who

also closed their natwest accounts and swapped to the building society with no complaints.

I later had a high up area manager from natwest ask me why I had left I explained the above and that I was always trying to be sold products etc that I was not interested in and guarantees they could beat my mortgage even after telling them I did not have one anymore ,The manager said I can only apologise and see why you left.

This was a few years ago now but I have recently had contact from the financial authorities to say my late aunt my have been miss sold some off her investments and it goes on and on.

My advice dump the bank and use a building society

I've been with Natwest for years and never had any issues with them. Their staff are always friendly when you need help with your account and they're easy to get hold of.

Wasn't informed about interest rates. 27.5% interest on a loan I took out even though they claim if you have a gold/platinum account you get flexible rates. Called up to complain said I can't complain.. Absolutely useless and the customer service is shocking. If I kneew back when I was opening my account what they were like I wouldn't of touched them with a bargpole.

Just moved my bank account to Natwest and I am very pleased! The mobile bank app is brilliant the bank staff are friendly and the switching service very good.

If you are looking for a bank with a very good mobile app which is easy to use i recommend Natwest!

I have been banking with NatWest since 2002 and always thought they were a great bank until now! I rang them up trying to upgrade my account to help meet my needs, the lad on the phone was great, I was told my account was excellent and always been in credit never been overdrawn!! Here comes the best part!! No was the reply as I don't have a credit history with them? err 11 years of banking but no credit history? How does that work? All I want is a current account, I didn't think it would be so hard to do but NatWest have made it impossible to do or help in anyway, Im now looking for a new bank to help me with my needs

I opened a second bank account with NatWest as my Basic account was no longer meeting my needs. Although the lady I made an appointment was very nice and polite , I did feel that she was trying to push me into something I didn't want or need. I have never had a credit card or store card and when offered an overdraft I asked for a £50 overdraft. She proceeded to tell me I could have up to a £600 overdraft. I explained I just wanted £50 to cover an emergency. She then suggested £400, then £100 until we settled on £75. I felt i was being encouraged into borrowing money I wouldn't easily be able to pay back.

With this account I asked for a debit card, After 1 month I still hadn't received it so I went into branch to chase it up. Another card was ordered. This happened 6 times before I finally got my debit card to access my account manually. On the 5th attempt when I explained i was unhappy at the constant trips to the branch to chase my card, the young man behind the counter just shrugged his shoulders. This was also about the time that NatWest decided to charge for using your basic account card at a non NatWest ATM. So I could only access my money up until this point by using my basic account card and being charged. I asked the man why I shouldn't just go to another bank and close my NatWest accounts (I have used NatWest for 10 years) and his response was to again shrug his shoulders and say "if that's what you want to do, do it".

Recently I have been using NatWest mobile app to check my balance before shopping, unfortunately the balance had not been updated and so my account ended up being overdrawn over my limit as debit charges where taken from my account 3 days after the initial transaction.

I telephoned NatWest to ask what I could do to avoid charges, I accept I had spent too much money but did so on the basis of my available balance shown on the app. I was first of all cut off and had to ring back. I was then put through to the charges department (to see if they can waive the charges £6 per day)where a rather rude woman said it's down to overspending and I will be charged unless I put £x in the account.

I was then left with the option of further increasing my overdraft to prevent additional charges. A larger overdraft had been something I had definitely not wanted.

Although the lady who increased my overdraft for me was excellent I have overall been left feeling like NatWest completely disregard their customers needs and circumstances given the current economic climate. I feel like they actively encourage you to get into debt, don't care if the customer is happy or even if you continue to bank with them or not.

At the end of the month I shall close both my Accounts with NatWest and move to a more customer orientated bank.

Bank customers beware.

On the 6th attempt i did get an apology for the staff members flippant attitude

My experience of opening a bank account with Natwest has been dreadful!

I applied for a Current Account online: to finish the application they wanted physical copy of passport. I went to a branch in Central London and they did not know how to process it so they asked to re-submit the application from scratch!?! (with new credit check, etc.). I spent useless time with the customer service, then decided to take an appointment with another Natwest branch. I had to file another application but the worse is the following:

1) the advisor filed an application for a credit card that I did not ask for!? (another useless credit check!)

2) the advisor wanted to sell me a home insurance but her offer was completely off from my actual needs.

3) I asked to switch account from my old bank (Natwest advertises they have the best switching team: everything sorted in 15 days!!) but the advisor forgot to submit the form, so I had to call the call centre again to push it after 3 weeks.

Another 4 weeks passed after that and not receiving any news I called again the customer service (4 times!): I was told that they were still not able to get the list of direct debits from my old bank "We have sent 2 faxes" -> can't you just call them, in 1-month time ??? What's the value-add of this service? I could have done it myself much faster!

The worst sales and service experience ever (and I have not even been affected by the huge recent computer/technical mess!?).

OTHER CUSTOMERS WILLING TO CHANGE BANK ACCOUNTS SHOULD DEFINITELY LOOK FOR OTHER OPTIONS THAN NATWEST. I may decide to move account again shortly.

Had an account which matured during last year. Needed a Tax certificate, I spent over 30 minutes on the phone asking various Customer Advisors if a certiciate could be sent. I was shunted around the system, explained in detail what I wanted to various 'Advisors', they were clueless. I never got the cetificate I needed, even though I was able to provide all the account details they could possibly need. I will now write a formal letter asking for something that from any other Bank or Building Society would be a 2 minute phone call. I also complained online using their complaints procedure. To date no reply.

Opened a basic current account in Feb 11 when it was announced Santander would take over my RBS branch. I know Nat West is part of RBS but that was not the reason I chose Nat West. No demands to pay a minimum amount in monthly or my salary etc. The online application was easy, the paperwork was quick and I received a couple of phone calls along the way to make sure everything was ok. The account was up and running almost immediately and though it is only a second account at present everything has worked well with no problems. On line is the same as RBS just in different colours. Rang the telephone banking a couple of times and answered quite quickly, based in UK and query sorted there and then. Applied for a mortgage in Sept 11 which went through without any problem. The service was excellent and quick with a decision given at the time I applied.Well done Nat West, just waiting for Santander to give the nod they are taking my RBS account over then I am transferring it all to Nat West.

i"ve been a natwest customer for over 7 years but in the last 2 months i had nothing but problems with natwest i just you get treated very badly if you have a problem with your bank account there is no good customer care they just don"t care all they are interested in is taking all your hard earned money but when they make the mistakes it very hard for them to admit to there mistakes