Co-operative Bank Internet Banking www.co-operative.co.uk

The customer service staff are exemplary - truly reflecting decency and good ethics of the Co-operative as a whole but they need to upgrade their app and website and online banking. I like the fact they aren't like 'traditional' high street banks in their attitude and behaviour but I also have to live in 2022 and their app plays up too much as does their automated phone line. It is a shame.. I hope they can upgrade their functions but still keep their decency. I still say thank you for the individual things that have been done in my banking history.

Well, had to change my login details as my old ones did not work. That I would understand. But what I saw after login in was a disaster. Pages are confusing it is hard to find what I need. The whole set up is just wrong. Why people can't leave what is working and just make slight adjustments to make it easier and faster? Why they always have to look for wrong improvements? Having the internet banking the way it was would not change my mind to switch a bank to hunt for something better!!!!!

I am just disappointed... big time. For me it's thumbs down:o(

What on earth are the cooperative bank playing at! I've signed onto their new internet banking but can't get into my account as the notice board keeps coming up and blocking it all the time! For goodness sake is this really what they call an improvement. Whoever set the new internet banking up wants sacking. I am closing my account as soon as.

I have both business and personal accounts. For business accounts especially take your pick;

Overly complicated. Difficult to reset/change security information. Unreliable service. Passwords truncated or changed on acceptance by the system leading to login problems. No coordination between balances online and actual end of day balances. No coordination between payees/beneficiaries online/via telephone banking.

The online form won't accept initials. It won't accept two words for name of school.It forgets passwords and the telephone banking is the worst ever!

The form won't accept simple letters;upper or lower case, but after a dozen attempts it does. Frustrating, rubbish, crasp, the list of words to describe the low standard of this is endless,

No wonder the bank is struggling!

My advice to everyone is, sack your geeks; we did, and employ 15 year olds from the local comp. They know more, do a better job and charge next to nothing.99.9% of geeks don't actually have a clue. The proof is this pathetic attempt at online banking.

Oh dear! Firstly, let's consider the THREE screens you have to input to get to your balance. On the first, you need to type in your account number and sort code or your debit card number, so you need to have your card or a statement on hand before you begin. The typeface on the fields is not easy to read and makes 4 and 1 look similar. On the next screen, you're asked for two digits of your four-digit security code. Then a third screen requires you to answer a security question. Why not have a username you can remember without having to refer to your account details and then put the two security safeguards on the same page?

Once you've managed to log in (sometimes the system simply won't play ball and tells you your details are wrong when you know darn well they are correct), the information available is underwhelming; a balance which is often not up-to-date and a very limited list of recent transactions.

On the bright(er) side, setting up and sending payments is a clunky affair (codes sent via a card-rear) but it seems to work.

I opened my Co-Op account when my local HSBC branch closed, thinking that seeing as I now had to bank at a distance, I might as well pick a bank with a decent ethical reputation. My intention was to switch my account to the Co-Op and close the HSBC account, but until the Co-Op gets its act together and offers a more reliable and user-friendly online banking service, I'm holding on to HSBC.

Took 3-4 months to open the bank. Took even longer to send all our cards. The online service is shocking. Only good for online balances (that's you can get on!) Impossible to view dd and standing orders. Nothing is instant, and you have to ring the help line to accomplish any task. My question to CO OP is ......do you want our custom?????

the whole online system is set up to make it easier for them, not for the customer and if you try to complain you get the standard ' it is the banks policy'. They dont want to listen, they just want to make you load software that slows down your pc, or have to wait an hour before they approve the person you want to pay. Online banking is only really good for checking your balance, but even then don't expect it to be up to date. Very poor value for money and we get it free with FSB.

I use the Co-op for my business banking as I wanted to use an ethical bank and I regularly regret that decision. Their online banking is a complete joke and takes ages to update. When you call their customer helpline, their staff are friendly and they always try their best to help you out, but the online service is clunky, ill designed, slow, frustrating and totally illogical. I've had to call them to ask them about the simplest task which I have always managed to work out very easily with my personal online banking with HSBC.

In this day and age it is simply inexcusable to have such a terrible online service. Also, the Co-op has no banking app for business customers. I have been told by their customer services that the Co-op is redesigning their online banking, but they cannot tell me when it will be implemented or what the changes will be.

Poor, poor, poor.

Why does it take so long for a bank/building society, which is part of the Cooperative Banking group, to send a fast payment to another bank or BS, which is also part of the Cooperative group?