Metro Bank Instant Access Savings

I have been banking well with metro bank until recently when funds was transferred from abroad by my friend for a deposit for a property and funds was put in a suspense account. and I was asked to provide proof of what the funds were for which I have provided after about three days I called the branch and I was told that they have not heard from head office . Meanwhile I have 10 days to exchange contract and we are still going to and fro . Am really worked up and don't know when funds will be released to pay the deposit