Post Office Instant Saver

This incompetence for the Belfast call centre is beyond a joke now.Its MALICIOUS and considering a police matter of a Hate Crime against a frail health pensioner.Twice over a few years i simply asked for ONE copy of my Aug to Nov statement.....Great laugh that the cretins think its funny to send a whole load of 10 / 11 packed envelopes of my entire statement history...not opened to be used as evidence.

And they cant even get my address correctly spelt.....or know what my pevios address was now.........Please do not ever consider this account.Alot Worse than TERRIBLE

I opened the account and was send a letter which i thought was for my account number and sort code but it was instead for my nominated account number I wasnt given a account number or sort code for Post office so i transfered £10,000 on 26/2 thinking it was send to the post office but instead it went to my nominated account back to my current account all because post office didnt give me the write information I have lost nearly 1 month of interest and 2-3 hours making phone calls writing a letter to the post office no one got back to me all that time today i called them they said because no money went into my account my account has been closed on top of everything I think its their mistake i was not sent a letter when i opened the account stating my new account number and my new sort code which i need to make transfers too I have other online bank accounts and each one has sent me these details when i opened with them. There Customer service is bad there response back time is bad if ever and there web page for accounts is bad also not revealing your account number is very confusing I wont be using them in the future

Due to the banking guarantee being reduced from 85k to 75k last December,We looked to move some money to a safer place.This Instant Saver account seemed ideal as it could be operated by phone,post,in branch and online.I first completed a form online because my local post office didn't have any application forms.This was done in December and over the past few weeks I have received 2 paying in books,confirmation of account and 2 atm cards,but no security number which is required whenever I wish to do anything with the account. So at this stage I can pay money in but only withdraw a small amount at a post office.On Tuesday(2nd Feb) I received a phone call at 6.45 pm from someone at post office savings respoding to an email enquiry I made on 20/01/2016. Bearing in mind that my wife & I are in our late 70's together with the fact that I am hearing impaired you can imagine how difficult that conversation was! I have today requested that my deposit be refunded so I wonder how long that will take? I agree with some other comments----Leave this account alone it's not worth the bother.

Do the Post Office Management not know what is happening within the Savings arm of their organisation. I have worked in Financial Services for 34 years and have never encountered such level of incompenence from the start to finish.

Both myself and my husband opened savings accounts on the same day with exactly the same information of the application forms and sent off out cheques. Oh god how i wish i have never went near them the stress they caused me was terrible. They opened my husbands account but asked me to have my documents verified at the nearest Post Office I did this sent the certified information off and they still would not open my account. In the end after numerous telephone calls, receiving incorrect correspondence, i could go on I just wanted my money back. After 6 weeks I got my funds back into my account with no interest paid, I was told by a member of management that under the circumstances that interest would be paid. I logged all my concerns as a compliant. Surprise Surprise after the complaint was acknowledged I have heard nothing back this is almost 10 months after the complaint was logged. But I do not want to deal with them again, they are a fractured organisation with incompentent rude staff who have not been trained properly.

Guess what my husband is having serious problems getting his money back.

Absolute nightmare bank.its got one star because I cant give it less its taken nearly eight months to try and get access to the £1600 pounds in this account. It was after being given the run around by this joke irish bank im nearly able to withdraw my money. Ireland must be in a right old state to have these idiots working for them the call centre staff are rude and unhelpful and now to see on the tv there offering mortgages id rather use a bank in the third world ..... be warned do not use this bank ........

A 2 year bond matured, the money goes to an easy saver but you can't transfer it because you have to set up a 'new' nominated account and that takes FIVE working days even though it's the same nominated account as on the 2 year bond and you didn't set up the easy saver, they did. Then, after I set up the nominated account, for some mysterious reason my security number stopped working and they want to send me a new one 'by the post office snail mail'. I thought that was a nice touch! That should give them a further month of holding my money. I baulked at that and the woman tested my number and said it still worked so I logged on while she was still on the phone and surprise surprise, it worked. So I transferred out everything. That was 10 mins ago, I still have to wait 3 to 5 days to see if it gets to my account. Three to Five days for an inter-bank transfer! It's a disgrace! They are deliberately seeking to frustrate. Don't use them! You've been warned! Post Office Bank of Ireland, forget it!!!!!!!!!!!!!!!!!!

I have today made a simple error by accidentally transferring funds into my newly opened account twice. Having spoken to the representative on the 0845 number he could clearly see the error but claimed it could not be corrected.

Thankfully having explained the problem to a "real bank" (Nat West) they have offered to assist in claiming these monies back should the transfer go through.

Once corrected the Post Office account will be closed.

Why call it a 'Post Office' account if you cannot access at a Post Office? Terrible service and attitude from telephone contact; need to jump through numerous hoops to access my money from an 'instant access' account.

I took out a 3 year growth bond with the post office, i did not know the bank of ireland were involved at the time,about a month before the maturity date i received a letter from the post office asking me what i would like to do with the matured funds,i decided to have them payed back into my nominated account and informed them of my decision they confirmed my decision by post and told me the matured funds would be payed back into my account the day after the maturity date

9/07/13.It is now 2 days after they told me the money would be in my account no sign of it so i was on the phone to different people for about 1 hour today at expensive 0845 numbers,and i feel i have been treated like an idiot i have been told my money should be in my account by next tuesday 16/07/13 7 days late the excuses given for the delay have been anything from that they are busy to there is a bank holiday in n, ireland tomorrow i asked if i would be getting compensation for the delay,there answer put the request in writing,customer service 0.I believe the withholding of your money to be an illegal act by the bank of ireland i believe the fso should get involved investigating this rabble of a bank,and if the post office do not ditch them they will be losing many customers,i put my money in the english p.0. why should an irish bank holiday stop me getting my money.they had 3 years to sort this bond out and failed.i asked them today could they not do a online transfer instantly like many millions of pounds sent every minute from banks,they told me they dont do business that way i agree all they do is illegally withold your money.AVOID AT ALL COSTS

I have an Online Saver account which is cumbersome inasmuch as it requires a feeder account and takes 5 days for money to be transferred in or out of the savings account.

My main criticism, however, is the complete lack of customer service. I emailed a query to the website 9 months ago (August 2012) and, despite receiving an automated reply promising action within 5 to 10 days, I am still waiting for their answer.

Two weeks ago I was unable to transfer money from my Feeder account into my Saver account as, I was informed, a Direct Debit had not been set up allowing me to do so. I have never set up a Direct Debit and yet have been able to pay into my account on several previous occasions. Another email to Customer Services, another automated reply, followed by exactly the same response to my query.....nothing!

The anniversary of my bonus rate is approaching and I will definitely be transferring my money to another bank/building society even if I take a reduction in interest rate. I wouldn't recommend the Post Office savings to anybody.