Tesco Savings Account
Value For Money
Tesco Savings Account
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User Reviews
Poor
very complex login security process that keeps changing from year to year - and if you happens to forget your user id or passkey - you will spend hours on the helpline.....every-time you call there is this recorded message " we are exceptionally busy ...etc." ..
the line drops dead in the middle of conversations (happened several times ).
the only time i found the helpline useful is when I asked them to close the account ...
I wouldn't recommend the online supposed-to-be EASY ACCESS account.
I can honestly say that Tesco Bank Savings staff are friendly and very helpful. They usually answer the phone within a couple of minutes and will stay on the phone until you problem is fully resolved. There online saver has no catches and the best rate on the market under these circumstances. They also write to you to warn you your account is reaching a year and the rate will be dropping. Just a case of making a note of the expiry date and close the account on that date and reapply for a new one, to enjoy another year at the current rate. This of course is always the best solution to any savings account with a bonus. Why get paid peanuts. I find their online access usually quite good and not complex at all. I have no complaints.
Value For Money
Trying To Withdraw Money
I have all my savings in this account. Recently tried to withdraw money from ATM machine and the card was retained and I couldn't withdraw any money. They have sent me a new pin number but as of todays date no card. I have been trying to ring them all day and have been told they are exceptionally busy and then they put the phone down. All I want is access to my money and when I do get through I will be closing my account!
Value For Money
Avoid This One !
Tesco have an impossibly complex security system, and they are extremely slow at responding to requests or enquiries. I am truly sorry to say that there's no way I could possibly recommend them.
Don't even consider Tesco Savings. I managed to withdraw some money (after three weeks), the cheque was hand written and difficult to read, signed in two strokes by anonymous people. Then they sent me a one-page statement which said it was page one of two, so goodness knows what the other page was supposed to show. Overall, a bunch of amateurs.
Value For Money
Just Attempted To Withdraw Money From The "so Call
Just attempted to withdraw money from the "so called" easy access savings account. Can only agree with all of the other reviews. DO NOT open a Tesco savings account under any circumstances! The account had only ever been used as a savings account and as soon as I try to withdraw money I am unable to!
My Father has just died and this money is needed to help pay for the funeral expenses. God knows when I will get the money. Totally unhelpful staff and there appears to be no easy way to access my money at all. Closing the account as soon as possible now!
i am having trouble receiving new cards and I cannot even get to my savings. Have you got any advice as I need to get to my savings. All I seem to get is incompetent staff who lie and I don't know what to do next!!
I am having the same experience. Can't access my account online, it says there's a problem and 'contact us'. It's an 0845 number which means I pay per minute. I've been on the phone at least 20 minutes which I am paying for, and still no reply. I need the money to buy a house, and will literally lose the sale if I don't get the money on time for completion. JUST DON'T DON'T DON'T PUT YOUR SAVINGS IN THE HANDS OF TESCO. THEY ARE UNRELIABLE AND CAN'T CONTACT THEM BY PHONE OR ONLINE. THEY DON'T HAVE A BRANCH YOU CAN WALK IN, SO YOU ARE STUCK WHEN YOU WANT TO WITHDRAW THE MONEY IN A HURRY.
Julie McClelland is a greedy leech who only cares about her bonus and does not give a monkeys about decent people who are struggling to survive without loans because of the global economic crisis caused by leeches like her. Shame on Julie.
Value For Money
Needed To Get A Transfer Done But Discovered I Did
Needed to get a transfer done but discovered I didn't have a pin. How refreshing to speak to English people who did my transfer over the phone immediately and then put me through to order a new card. Both where very helpful and knowledgeable. Its so nice to have a company with call centres in England!
Interesting that someone likes Tesco Savings, because the vast majority don't!
Value For Money
Everything About Setting Up And Operating This Acc
Everything about setting up and operating this account is appalling - except for the very reasonable interest rate. So I have gritted my teeth and carried on, the whole purpose of savings is to earn interest, and that's what my Tesco savings account has done well for 2 years now.
Value For Money
I've Had A Savings Account For The Past Year. I Ma
I've had a Savings account for the past year. I managed to negotiate the massive hurdles needed to open an account but always found it very difficult to log in.
Tonight I tried to access my money but the system wouldnt let me in and instead told me I had to re-register and wait 5 days for a new code to come through the post. I need the money now so looked for a phone number, one went through to a fax when it says telephone number, the others didnt work. Had to google search to get the number. Called up and I was told they couldnt unlock my account.....they will pass my number on and I might get a call tomorrow, but they may not be able to unlock my account.
I need the money today....but have to now wait 5 days....what a stupid system. Im withdrawing all my money and closing when I get access.
Value For Money
I Have Had Money Fraudulently Taken Out Of My Acco
I have had money fraudulently taken out of my account and the customer service was disgusting. The staff seemed to be friendly but did not do anything to help in such a stressful situation, they were full of promises but let me down, I can't even withdraw my money now, they sent another atm card but said it can't be used with a pin number, they sent statements of the account but from February, not the recent ones for August. I have to contact the police but can't until they send recent statements out, this has been going on for over 2 weeks and they promised that it will be dealt with urgently as I am a pensioner. All of my savings are in the account.
Value For Money
Terrible Customer Service. A Nightmare To Withdraw
Terrible customer service. A nightmare to withdraw money. Don't bother is not worth the stress! Was told by a customer service representative that they, 'Weren't a bank', too right he was! Put your money in a proper bank!
Value For Money
As With Other Reviewers, I Cannot Believe The Labo
As with other reviewers, I cannot believe the laborious process required to get an Internet Saver account up and running with forms, letters, pincodes and card readers all being sent one at a time through the post. I attempted to open an account on 10th March and on 29th March I am still waiting for a card reader so that I can withdraw my own money if required. Also, withdrawals are not actioned for 3 working days and then take another 3 to reach the destination account. The other irritation is that Tesco cannot handle the Firefox browser and I have to remember to log on using Internet Explorer. I don't have this problem with any other internet account. All in all, the only positive feature of this account is the current interest rate and I'm now thinking it's not worth the bother. Luckily I only put in £10 to open my account - I don't think I'll put in any more!
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