Arnold Clark, Aberdeen, Aberdeenshire

Dropped my car off on Thursday 15 February 2023 for a computerised issue and 3 recalls. They called pretty sharp to explain delays due to requiring further information from their Technical Team which I accepted. By Monday 19 February 2023, I had heard nothing unless I called them (no updates provided), however when I called they advised they now had the information but my car was at the back of the que as other cars had came in since, to then go on and say that I'd just need to wait, they couldn't advise when my car would be seen, "just when they had time", also mentioning on two occasions that they've had cars there for "a week" (Service Advisor) and then "since last year" (Service Manager).

To now, when I call they are refusing to speak with me and are passing pathetic messages of excuse onto the Receptionists.

I've logged a formal complaint and written to the CEO. Unsure if it'll make the blind bit of difference.

Their attitude is shocking and their Customer Service can't be described in words!

They couldn't care a jot about their customers. My car is a Warranty job so isn't making them any profits so therefore chucked to the back of the que as their only interest is profits but like to portray themselves as 'Customer Focused', only when we part with our cash though!

Went to pick up my car after a 10000 mile service and found it heavily scratched on the driver’s door. The scratch was not there when I dropped the car off. Combined with other previous negative experiences I’ve had at Arnold Clark service, I’d urge others to use an alternative garage if they can. Where you have to use this dealership, make sure the they sign a damage check on delivery.

Our Santa Fe was a super car but I went into Hyundai for help on this occasion. My Dad's car exhaust came off on the dual carriageway and representatives went above and beyond at the end of their day offering to help.

Brilliant Customer Service.

I went to get my new car today from arnold clarke hill view aberdeen service was first class in particular agent could not do even to help my experience was first class thank you arnold clarke

Walked into your garage looking at purchasing a new car . Spoke to Aziz islam very knowledgeable and very friendly couldnt have done more for us . Got the car i was looking for at a fantastic deal . Would highly recommend hyundai and Aziz

Purchased a car from here less than 2 years ago and have had issue after issue.

Service centre didn't pick up that it needed a new engine!! so was driving around for 3 weeks in an unsafe car with a toddler. Put it to peter vardy and they wouldn't give me it back until the engine was replaced.

Have recently had to replace the battery which is already failing as now the electrics in the car aren't working. Contacted the dealership and the 'manager' I spoke to couldn't care less.

Because I hadn't taken out extended warranty I was only covered for 2 months warranty so there is nothing they can do!!

On top of these two major issues, I have had to fork out so much money on a car that constantly has something wrong with it.

Absolute joke of customer services!

In early February, 2020 (before COVID-19 hit the UK) my Volvo XC90 required new batteries and, as I was about to travel from Orkney, where there are no Volvo Service Centres, to Aberdeen, I called Arnold Clark Volvo, Aberdeen.

Despite the short notice, they were incredibly helpful and scheduled my car in. On my way south I managed to disable one of the rear door handle mechanisms and when I arrived at Arnold Clark, I explained. Again, they were so helpful - ordered the part and agreed to repair, once the part was received.

My car was in for work on Tuesday, 11th and Thursday, 13th Feb.

(As it happened, I was due to be in Aberdeen for a few days, as my Wife was at Woodend Hospital for hip surgery, so returning to have further work carried out was not a problem)

They also carried out a complimentary 'health check' on the first day, which showed up a couple of issues. I asked for those to be sorted and this was agreed.

I was staying at a hotel near Inverurie during this visit and had my 2 Labradors with me. The Service Staff were so kind and thoughtful, allowing my dogs to stay with me in the Customer seating area. They brought water and dog biscuits and took time to fuss over my dogs and chat to me, with offers of Tea and Coffee.

All my experiences with Arnold Clark over the years have been excellent and this was no exception.

I cannot praise your Service Team in Aberdeen enough for the attention they gave me and the quality of their work on my car.

R G Maben, Westray, Orkney

Signed the paperwork I thought I'd check the car before leaving the showroom massive scratch in wing and door The sales guy said it would buff out i suspect the damage was done by one of there staff then did a bad job trying to patch it up. Keep the car I bought from a other dealer

Went in to look at a used car, saw a focus I liked. Salesman couldn't be more helpfull. Arranged a test drive later that day, decided to buy the car but I was going on business a few days later. It was arranged I would sign for the car online and someone could collect it for me. All went to plan and the car was collected no problem and at a time that suited when I could get it collected.

We bought a Renault scenic just over a year ago. When we were viewing it we were advised that the car was tax exempt due to low emmisions. Due to the money we would be saving we decided that the car was within our budget. After buying the car we found out that the car had been taxed for 6 months after we were told about it being exempt. After weeks of being told the manager would contact me about it we finally received a call from a manager who had no idea why she was calling. I have to say she was very helpful and sent us a check to cover the tax for the next 3 years. ....1 year later we put the car in for its service and not ( we took the 2 year plan) car passed and service was done. When I got me car back it was covered in scratches. After being told they were already there by the first person the manager told me the same. He stated that the car was covered in old scratches so there was nothing they could do about the new ones. After about 10 mins he agreed to have someone buff the car and have it polished next week. So as I was leaving the car park I had a message on the dash board saying I had a problem with my hand brake. I've to bring it back tomorrow to have it looked at. So our car has come out worse than when it went in and I've not had one apology.