Arnold Clark, Liverpool, Merseyside

just bought car with arnold clark reading the reviews i thought what have i done but i havent had any problems with the sales man very helpful polite .. got my car within a few days will i use them again only time will tell

I was looked after by a young salesman mudge.proffesional patient and oblidging to what I wanted from my new car. I was listened to and shown what was in my price range and reliable.no salesman pressure at all.i found all the staff very friendly and helpful and would recommend 100percent.

Thank you mudge I actually enjoyed spending money with yourselves.ha ha

re complaint

hi i bought a peugeot 3008 car off liverpool branch on 27/03/2022 the first day engine cut out took the car back they had it for a week so had no car then they called said it had been repaired then next day same fault happened car just cut out while driving this was very dangerous as cars nearly crashed into the back of us we retuned car and said we don’t want it they said pick a another car instead of giving us a full refund they said they would part ex for another make of car so we picked a nissan qashqai with 40000 miles on the clock the first day again we took it back as there was engine lights flashing on dash and noises coming from engine they said they would put it into there service department after a week they said it needed about 5 jobs doing on the car each week they said they was waiting for parts this turned into a month then after a month they said we are waiting on the tools to fix the car so after another 2 weeks of waiting we said we want a refund then after another week and arguments they said they are charging us for the courtesy car which we refused they paid us in the end but we was still out of pocket as we had to pay first months finance on first car and 2 months insurance we went into this store on 27/03/2022 to purchase a car and 2 months later still no car this has been the worst experience of our lives no one single apology of any member of staff all management just looked the other way calls or emails would not be returned these cars shouldn’t of been given to any customer until they have been inspected to see if they are road worthy me and the wife have just been through 2 months of hell at this store staff are leaving all the time so we keep seeing different staff who just blame the staff who have left from sales was appalling who kept telling us she was doing us a favour by giving us a refund every time we asked to see a manager she said they was in a meeting when we spoke to service manager we was told lie after lie after my wife’s experience she is without a car and £295 out of pocket for your company’s mistakes and days off work because of no car waiting for a refund so she couldn’t get another car off another dealer because she was waiting for refund i would also like you to send any data of this problem ie service data of cars booked in with problems and service data of any pre inspections before we where given these cars from the liverpool branch as these will be needed for the ombudsman and my legal department thanks mr mrs moore

Bought a car from Arnold Clark Liverpool and immediately developed a safety defect. Can’t get it sorted for a month so as you can imagine I now have no confidence in the car. I want to return the car as it’s still well within the return period but they aren’t having it at all. They are adamant that they will repair it but don’t understand that I’m not interested in that due to lost confidence. The arrogance of the manager is staggering and it seems that 3rd reich style management is alive and well at Arnold Clark Liverpool.

Service was amazing, I got talked through everything before hand the whole process was fast and easy! I will definitely return! Great experience and they even took my old car! The person I dealt with moorcroft amazing service from him!

Arnold Clark Liverpool have the biggest cheek I bought a new car off them nearly 4 weeks ago and still driving round with no Ariel or radio that works customer service are rubbish not interested managers not interested don't give two hoots never ever again would I buy a car from Arnold Clark only interested in sale no aftercare nothing at all, all I have had is call avoidance !!! Avoid Arnold Clark end of !!!!!!

Took my car to Arnold Clark as it was bought with the service plan including a free MOT after a year. They quoted me £350 for work I had done elsewhere for £100. Took it back to Arnold Clark for re-MOT and they charged me £49 on top of £27 for re-mot for a fail that they didn't even quote me for at the original MOT!!!! Spiteful because I had my work done elsewhere and got money out of me in a different way! Do not use Arnold Clark for service or MOT!!

Took out a service plan with my car, November 2015 had my first service the mechanics advised me to take my car to ford as it was still under warranty informing me my cars gearbox needed work and a cylinder was leaking, ford

Checked my car out and found no problem with the gearbox or cylinder but there was a sizeable hole in a hose which was leaking fluid all over the engine.

Ford then informed me this could cause my engine to blow at any time,

My first experience with Arnold Clark began in may of 2015. Unfortunately the first car that I purchased had to be returned a total of five times with various faults. I had only had the car for a month. I rejected the vehicle and was able to choose another which so far has been perfect and fault free. The sales team are excellent obviously because they want your business. The service department are totally diabolical the receptionist's on the service department are truly fantastic polite and courteous. However the service department manager is the most arrogant I'll mannered person that I have ever had the misfortune to deal with. This man has zero customer service skills. Because I have had to visit the service department so frequently with the afore mentioned vehicle I was able to talk with other Arnold Clark customers and the general opinion is as I have stated excellent sales team let down by very very poor after sales. Until they totally overhaul their service department I fear that many many more customers will have the same misfortunes.

I bought Vauxhall corsa 1.4 of Liverpool Arnold Clark told me be ready Wen finance all paid on the Thursday only thing to be paid was the amount difference which I had when I turned up on the Thursday they said can't take car because on documents there was my car to trade in! (Which I stated wasn't doing few days earlier). After staff telling me that it be sorted by 9-10 on Friday and claiming it's the finance paper work thy wrong which I contacted turns out it's not! Friday come an general manager contacted me with terrible attitude saying that I was putting my car in and wouldn't let me explain situation just kept talking over me. I then received a voice mail ! With him talking in back ground about me! Then he hung up. He claimed I had stated I was putting car in and never changed my mind! But informed me that I never had my spare key because it was in London! How did he know this if I never had conversation about taken car off as spare key was in London!!!!! His attitude was vile for a manager! And I have now put a complaint in and am trying to get finance to remove fund from them. Don't buy car from there!