Autofinders www.autofinders.co.uk

I managed to speak to Paul Thorley last week regarding the log book for a Focus I picked up in March. He could not find the log book but told me it had probably been registered with a third party who "introduced" them to the main dealer! He was very vague and would not tell me who this third party was. I have contacted the main dealer, Vospers in Exeter, who told me my car had been registered to a fleet car buyer named Legacy, but I can't locate any info. about them. However, they told me that they too had ceased trading so we had no way of tracing the log book. The whole thing gets murkier and murkier.

I think the biggest problem here is for people like me who will be second owner on the log book and all the potential problems which might arise. It should be quite easy for people to get deposits back if paid by credit card. Has anyone who has become second owner tried to rectify this with the DVLA or anywhere else, and did you have any success?

What I am thinking of doing is giving all the details both to Which? magazine and to the DVLA, and ask them to strike off the first "keeper" as this was done so obviously fraudulently and illegally. Which? magazine because through their regular recommendations of deals with Autofinders, they have as good as endorsed the company as being ok. This was the biggest selling point for me in deciding to place an order with them.

The more people that do this, the more chance of success I would think. Has anyone got any better ideas?

We are still waiting for the V5 after collecting a car in April from Autofinders. We haven't yet heard anything from the MD so looks like we are also going to have to contact DVLA. We ordered the car in October 2011 for delivery mid December so had a long wait and they were never very good at keeping us informed.

Ordered a brand new Ford Titaniun X with factory fitted extras way back in December last year with a promised delivery of four months. Made several attempts to find out delivery position but was fobbed of with excuses like production problems.Recently have been unable to make contact by any means and I now join the the rest of cheated buyers. I did pay a deposit at the time of placing the order.STAY CLEAR OF ANY DEALINGS WITH THESE PEOPLE !!

I bought a new Nissan from autofinders in march this year on a 12 plate. I had chased autofinders many times for the v5c document as it hadn't arrived. I have read reports about autofinders closing down and was worried I wouldn't get the document. However this week I received a phone call from the director who told me the business had stopped trading and he was sorting all paperwork out and that he had found the v5 document and was posting it out to me. I have to say I never had an issue dealing with them I got my car exactly what I ordered and saved a lot of money compared to the Nissan garage. My only problem was the v5c document which is now sorted

I paid Autofinders  a deposit for a new car last year. I am still waiting for the car. I recently learnt from another source that they are no longer trading under the name Autofinders and that they would be contacting customers about refunding their deposit. I have not yet been contacted by them. I hear that they are not answering the phone or responding to emails. How discourteous!  Let this be a lesson to those who put their trust in family firms selling discounted cars. I shall give these people a fair chance to refund my deposit, along with all their other disappointed customers, before taking action. Don't say you haven't been warned.

I had the misfortune to order my wife a new car via this bunch of muppets in July 2011 - a year ago. It was promised within 12 weeks, after endless chasing and excuses I got a first unprompted email after 10 weeks advising it would arrive week 24. I said I would cancel the order, but was persuaded to wait till a revised date in week 17, this came and went with more fob-off excuses and a revised date that was missed again then eventually it was said to have arrived about week 25. It then took them over 3 weeks to deliver it in January 2012. Total wait 28 weeks!

I was hoping this was the end of the serial incompetence but of course the V5 never arrived. I chased it in March, then in April, then in May and again in June. First few responses were worthless/broken promises again and since June they have stopped answering the phone or email. I'm now going to have to apply to DVLA for the documentation.

My advice to anyone thinking of buying a car is go elsewhere or be prepared for endless incompetence, deceit and BS. My 2 year old could run a business better than this shower.

Just like the previous reviewer, I purchased a car from Autofinders in and they have been giving me the runaround for ghe last 6 months in relation to the V5. DVLA has confirmed that I am not the first registered owner and Trading Standards has advised that I start an action for breech of contract and contact RMI. I am dealing with Paul Thorley the MD who can neither provide a plausible explanation nor an apology. There's here is obviously something going very wrong here.

I purchased a Hyundai Santa Fe from Autofinders in March 2012. I dealt with Dave Shaw and the transaction went smoothly. However, I have yest to receive the registration documents, and the DVLA have now confirmed that I am not the registered owner, even though Autofinders promise that you will be the first registered owner. Dave Shaw has now left Autofinders and nobody at Autofinders are answering the phone or email. I would suggest you stay clear of this company. I will be taking the matter up with the RMI, as they alledgedly are a member and will then consider my legal options for breach of contract.

I went with Autofinders because they had the Skoda Yeti I wanted in stock due to a cancellation - unlike most of the dealers who were talking about 3 to 9 months' wait. The local dealer was none too happy obviously.

There were a few delays in getting the car across but from day of contact to receiving the car was about a month, and Dave even drove the car down 200 miles himself to deliver it on a Saturday morning, arriving at 7:30... part-exchanged my old car against it no questions asked.

In short - really happy with the service, and the price - way lower than what the local dealer was trying to sell me for a lesser trim.

Having gone around the local garages I thought I had a good idea of what I would have to pay for my Skoda Superb. Looking on-line I could hardly believe the difference in price. It took a while to persuade myself to take the plunge but I am glad I did. the service I received from Autofinders was first class. I knew from the garages that there would be a long delivery wait and although this turned out to be the case, none of the delay was down ro Autofinders. I saved more than £4000 on the list price for a car built to my specifications, and more than £2000 on any deal offered by a local dealership. Thank you Autofinders.