Bert Allen Toyota/Scion, Gulfport, MS

WORST CUSTOMER SERVICE FOR POTENTIAL NEW CAR BUYERS. This dealership has a lack of customer service in my opinion. Ironically, their mission statement is the exact opposite of what they claim. "Our mission is to provide our customers with an experience that is unsurpassed." I would agree with this upon my first visit to this location, I was not confronted by a single sales person. I entered the showroom to find a salesperson and they were all laughing, playing, and joking around not paying one bit of attention to a potential customer. All staff members were highly preoccupied with their smart phones and didn’t seem interested in selling anything. I had to go to the sales manager’s desk and demand a brochure. I would say that experience was unsurpassed....good words Scott C. Allen! Another highlight of their mission statement would be "Customers for life".....well you need to actually want to have a customer in order to have this (hint...hint...Scott C. Allen) The best part would be "Our success is determined by respectfully providing the highest quality service to every customer and associate in a timely manner." Well from my experience you did not have success in making me a customer for life. I left their dealership and bought a brand new car the next day with an actual dealership that is determined and devoted to customer service. For a company to keep saying they are going to provide customer service should realize in today’s economy its called customer loyalty. Read about it Scott C. Allen, maybe you will learn something and your employees can actually learn to interact with their limited customer base in a professional manner.

Very Professional team. They made my purchase flow smoothly and stressfree. I will do business again with them.

Never called as promised.

Never returned emails.

Would not get a car for us to test-drive (Scion Xa manual). All I wanted was to confirm the car would drive fine on the interstate.