Blue Bell BMW Wilmslow, Cheshire

Awful start to finish. Delays with little communication. Sales room staff seemed unable to do basic tasks. avoid. having spent a lot of money on a car the whole experience was completely tarnished. wish i'd gone elsewhere

A really poor dealership.

The car I purchased had numerous problems since being new. Although the many problems were always fixed I had numerous dealings with their after sales service department. Unlike most other dealers I have had experience of they never offer a courtesy car and never return phone calls - leaving the emphasis upon the customer to chase them.

Showrooms are not as good as other dealers and parking at both Crewe and Wilmslow is extremely difficult.

BMW owners I know - purchasing and servicing through alternative dealerships all seem to experience better levels of service and customer care.

My recommendation - find another dealer!

Delighted with the service that both my family & I have received from Blue Bell Wilmslow. David Andrew's was excellent and the revamped service department was most impressive! Great experience from the moment you walk-in to when you get out your wallet...... Well done everyone!!!

bluebell wilmslow is a very poor dealership in terms of sales and service department. the showroom and service area are delapidated and way behind what id expect from a bmw dealership. the staff are rude and service advisors ill trained sales staff never return calls on time and one gets the generall impresion this is a business on its way out.

I've has good and bad experiences at Blue Bell BMW. My conclusion is that it comes down to which of the sales people help you. If you are repeatedly promised phone calls and they don't materialise, it pays to swap to a different sales person who is either more conscientious or less snowed under with customer enquiries.