Evans Halshaw, Burnley, Lancashire

Had an awful experience with the service department,Guy in charge was aggressive and rude, told me my car was not under warranty and i would have to pay for the repairs, i had a second opinion at another Ford dealer, who carried out all the work under warranty no problem,They need to retrain or get rid of the service manager, quite shocking really!! AVOID

I bought a 2009 Ford Kuga 0n 1/9/20.

Drove 200 yards and the Engine Management Light came on, Back to ford, 5 minutes driving.

Told it was a turbo problem after being put on a code reader, they cleared the fault and I was told it was safe to take home , 35 miles.

EML came on on the motorway going home. Very dangerous.

Took it back.

Swapped to a 2014 KUGA after being told my px car was gone after trying to cancel the sale. nothing but hard work.

Picked up the car a week later and it was filthy. I was told 6 months warranty and only given 3 after purchase.

The car had a noisy Diff once I was on the motorway.

I called the next day explained about the Diff, the car was collected and I was carless.

They said there was nothing wrong with it at first, 2 weeks to decide it was the DIFF.

I was told I would be getting a new one. then reconditioned one, then it was being sent to non ford garage.

Nearly 6 weeks after 1st purchase £8000 down, and still waiting.

Very short version

Tue, 26 May at 12:08

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Good afternoon,

I called into your Burnley showroom to find only 4 cars on display, excessive members of staff who looked bored and totally disinterested and a pathetic attempt at a one way system. None of your staff engaged me in conversation and when I enquired about the new ford kuga st line I was told "we have one but its locked up"

Having bought my current car from you I was amazed at the total disinterest in helping me change it. I went thereafter to Lookers where the level of service (under the same difficult Covid 19 issues) was like chalk and cheese. So much so I ordered a new Kuga ST line first edition there and then.

Covid 19 will have cost your business a lot of money without customer service you will loose a lot more.

A very disappointed customer

Any evidence for this review can be provided.

I found at a car online. Rang and asked for more detail about its spec. They couldn't tell me and wouldn't give me the VIN number so i could check myself.

So I opted to get the car sent here so I could check it etc (£200, refunded if the car is not purchased. Their terms and conditions state 5 day after refusal of purchase).

All went fine, got a call, 'car is here'. Went down the next day, checked it over and test drove it. I wasn't totally happy with the spec or condition so didn't buy the vehicle, which they blatantly didn't seem happy about. Asked about the refund and they said they would sort it out, which i believed they would.

It has now been 1 month and the money has still not been refunded despite emails, phone calls and visits. The last time they fobbed me of with 'the accountant is not there so cannot refund'. So the national group Evans Halshaw have 1 man who can refund for the entire country apparently.

I gave them ample opportunity to sort this and they didn't. Perhaps it is the managers idea of 'payback' for me not buying the car.

I have now got the bank involved to get the money back.

DO NOT use this dealership. They have low reviews online for a reason

The service i got from another dealership where i did buy from was miles ahead of this one in terms of service and professionalism and i would gladly recommend them 'J A Taylor Car Sales - Rossendale'

I advise using any other dealership, even if it means paying more. I am not the only person this has happened to from reading other reviews.

The behavior shown by EH Burnley is quite pathetic. It is only £200 but it is the principle of the matter.

Again please go elsewhere for your car. Learn the lessons from mine and others experience here.

Today I went to view a Mazda MX5 ( Folding hard roof ) at the Burnley Evans Halshaw car supermarket, Sales person knew nothing about the car, was flippant and uninterested, when I pointed out the roof paint was all bubbling , he shrugged his shoulders . I asked if there would be some discount as there would be some work to be done, his answer was ' Its the asking price plus £99.00 admin fee !!' yes they charge you for the privilege of buying a car !!! NO Thanks was my reply. I also left them with a tip ' It may be a good idea to remove the paperwork from the car showing how much you paid for it ' !!!

When I rang ahead they could have told me the roof was in bad shape , I would have avoided a 2 hour round trip .

Id been told at work about Evans Halshaw at Burnley by a friend if I wanted to get a new car, so one Saturday we decided to drive down from Crosshills.

when we got there we was very impressed with the amount of cars on display and how it was all set out looked very professional so straight away we wanted to see more.

We was looking at trading in our ford fiesta to get another fiesta but we saw a ford focus ST and fell in love with it, when we went in we had a very welcoming friendly reception, a very happy looking salesman greeted us (Johny) asked us how our day had been before he asked us what we was interested in which was nice, he took us round then gave us a test drive of the focus, sat us down with a coffee and talked figures, we then went home, he called us with some bad news the credit was too much for our budget, we accepted it and said thank you, but what we didn't realise was himself and were working very hard to sort out the issue, a few days later we got a call saying they had sourced some finance for us, they went above and beyond our expectations, they are all stars there, we are now proud owners of a brand new focus ST all thanks to the team at Burnley

MANY THANKS !!!!!

Recently bought car from Evans Halshaw, Burnley at a good price but unfortunately had a problem with the sat. nav. unit/cd player which did not work properly. They did fit a new unit in and the staff did keep in contact with me to keep me informed of the situation whilst this problem was being sorted, which I was grateful for as it showed that they were on the case and trying to sort the problem out as soon as they possibly good. Therefore, the final outcome was very satisfactory.

I'm only giving them 1 star as it's impossible to give them 0. Saw a car on their website, arranged an appointment to view the car, drove from Warrington to Burnley (1.5 hours), arrived at the arranged time. Spoke to salesman who asked me to wait whilst he found the car (30 mins), salesman returned to inform me that the car had been sold weeks ago. He then went on to casually tell me about a guy who'd travelled from Scotland that morning to be met with the same response. Took us a futher 2 hours to get home. Absolute shambles of a company. Avoid at all costs.

Recently bought a car from here the staff that dealt with us were fantastic, nothing was too much trouble. After service wasn't a problem ither, I would definitely recommend this branch in burnley to anyone, my partner and I almost felt like family. When the car was collected was brilliant. .....

My mechanic ordered a part from Ford after they told him what he needed to fix my car the car part came in to two parts electrical and mechanical was told only needed electrical part mechanical part never breaks so I paid 825 for the part but it was the mechanical that went tried to that part but couldn't have to buy both parts for 1300 as they don't sell the mechanical part on it's own the staff should explain better and are useless they won't even take the part they said I needed back as it has been used all they want is your money people haven't got money to burn go elsewhere if you can I will never be going back