Evans Halshaw, Cardiff, South Wales

I purchased my first car recently, and so was a bit unsure about a few things. I had plenty of questions, and the staff were happy to answer every single one, and did not rush me or make me feel uncomfortable at all. The atmosphere was great, especially the representative who made everything run smoothly and provided great customer service from start to finish. He was happy to discuss anything, and went into great detail to ensure I had all the answers I needed. He was patient and understanding throughout the sale, I could not recommend this dealership enough! I also spoke to another staff member over the phone and he was a big help. Excellent communication all round, and a gorgeous car! Thank you. :)

If you’re going to buy a car go to Evans Halshaw Ford Cardiff. I have experienced the best customer service from the team but particularly Julius Robinson what a lovely friendly, helpful man. Nothing was too much trouble, he was professional and so helpful. Buying a car can be a minefield but agent made it easy. I don’t have enough words to say what a positive experience it was. I can’t recommend Evans Halshaw enough.

The person from Fords Newport road was fantastic help .

He went above and beyond ,

Polite, professional, and made us feel at ease.

The support and information he gave use was excellent.

Now I'm a proud owner of a ds . Thank you to the person I dealt with for all your help. Will be recommending you to everyone see you when I up grade.

AVOID LIKE THE PLAGUE took my car here last week so sell the offered £4100 online when I got there they went through paper work and took it for a test drive on there own when it came back glow plug light was on and said steering rack was gone and offered me £3000 these lights had never come on before and the steering rack was fine i took the £3000 reluctantly because lights was on. and now 5 days later my vehicle is up for £2801 more than what was offered i think this is an absolute disgrace I know they would have to make a profit but i think this is just greed. i will never give them custom again or recommend them to anyone.

My car was booked in for a service first thing in the morning as I had an appointment to attend in the afternoon. Was assured it would be ready for collection at 12:30. It is now 13:41 and it is still not ready. The staff appear totally disinterested in the fact that I will now miss my afternoon appointment. Was told I couldn't speak to a manager as he was "in a meeting" and couldn't determine a time he would be out. The staff here are totally devoid of any customer skills but are happy to take my money. I will not be returning to Evans Halshaw again.

Rubbish service from Evans Halshaw in Cardiff yet again this morning. Travelled 70 miles for a pre booked service to be finished by 12.30. Went back to pick up the car at 12.10 to be asked yo take a seat as it wasn't yet ready. Fair enough I was 20 minutes early.

Some 40 minutes later I received an email (I was only sat across the waiting area) telling me there was an advisory on front brake pads @ £269. Interestingly I'd had the rears replaced a week earlier at £70!

I went to the desk to query and asked when the car would be ready. After sitting down again I was informed that the car would be at least another hour.

Just not good enough. When I booked, and when I dropped the car this morning I emphasised that I needed it ready by 12.30 for another appointment and was assured it would be.

I only visit this place once a year for routine servicing and every year I go home feeling let down.

Waste of time complaining as nothing is ever done and somehow the Service Manager is always in a meeting when you're looking for someone to complain to.

Ive been a multi top of the range Vauxhall household for 35 years but I'll never deal with Evans Halshaw again. Rubbish service full of broken promises with little or no remorse.

I found a car in Sunderland and they put me in touch with Cardiff who phoned me and asked me what I owed on my part x phoned back and left a message after I found out... Tried 3 times later that day the man wasn't available and was supposed to call me back...tried again the next day still not available phoned Sunderland who told me the car had been sold (although it's still online for sale) phoned this person in Cardiff again who I got to speak to and all he said was you owe to much on the part x and put the phone down.what he didn't know was I was actually going to pay it off and just have finance on the Audi I wanted . How wrong he was just because I'm female he presumes I have no money !! No customer service skills there.!!! I have since found a 5 door 3yrs newer and only £250 more! Will never go to Evans halshaw again steer clear!!!

I decided to downsize my Jaguar XF, having given up caravanning, and decided upon a Ford Fiesta ST.

Saw a low mileage ex demo ST at the Newport Road premises, went along, but they were unable to give me a part ex price, as it "was such a nice car they would have to contact Jaguar".

The car itself was a 2010 model, you'd think that I was trying to part ex the Crown Jewels !

It took 2 days for someone to contact me with what I thought was too low a price, so I asked if they would offer more.

The very unhelpful salesman said they would try again at Jaguar.

A further 3 days passed, and I rang them, they said that Jaguar wouldn't up thier price, so I asked why hadn't anyone contacted me, the salesman gave a half hearted apology.

I went to the dealership and spoke to the used car sales manager, who said he would try for a higher price for my Jag.

A few days passed with no telephone call, so I again rang them, I explained that if they gave me an extra £500 for my car I would do the deal, to which the dealer replied, "We don't negotiate!"

Top and bottom I found the sales staff very unhelpful, and no it's not sour grapes, they never kept me in the loop, and I had to keep ringing them.

Whilst there on one occasion, I had made an appointment for 1 pm but was seen at 1.30 pm, there was a husband and wife and 2 young kiddies who had turned up at midday to pick up a new car, but when we left at 2.30 pm it was still in the workshop, Lord knows what time they had it.

On the plus side went to Fordthorne, bought an identical vehicle, obtained my asking price, ha a free service thrown in, and the staff bent over backwards to help.

Vauxhall on Sloper Road always seem to find an issue with and accept no responsibility. 2 sets of front brakes in 6 months (3250 miles).

Apparently it's just bad luck, and wear and tear that things happen - once I can stand, more than that, and you know they just have pound signs in their eyes.

Use a small independent company instead, I've learned the hard way.

Purchased a used vehicle and after waiting 3 weeks for an agreed replacement widescreen was told on day of collection they had filled the chip instead.

After complaining I was offered pure guard treatment interior and exterior for free and car mats. Upon collection I had suspicions that the interior has not been done so did the water test. After sending video to the dealer they agreed it looked like it had not been done properly.

After chasing 1 week later I found out the salesman who sold the car had up and left and no one knew anything about my issues.

Poor service