Evans Halshaw, Doncaster, South Yorkshire

I have bought many cars from Evans Halshaw Renault Doncaster and have always been happy with the friendly and welcoming staff that have helped me with my choices. I have found that the after sales service is very good, any problems being dealt with quickly and efficiently - always a positive response and eagerness for me to be happy!

Evans Halshaw in Doncaster let me down. I could never trust them in the future. Having made an appointment I travelled over 100 miles to see a used car. When I arrived for the appointment it had been taken out on a test drive and I was told it had been sold. This was a wasted expensive journey. Customer care is not important to them. I would warn anybody to think twice about buying a car from Evans Halshaw.

Bought a Land Rover Freelander 2 in Dec, 5 wks after I purchased it it was delivered in pitch black at 7pm and I was expected to do a thorough inspection. It was overheating when I got there but noticed the reservoir wasn’t full. I emailed the branch and explained I would inspect it fully in the morning.

The boot cover wasn’t in the car which had been when I Viewed it...they sent me a yellow one out (the interior is black leather!) I wasn’t happy so requested a black one....9 wks later it arrived after several phone calls and emails.

These are the minor problems....now let’s talk about the bigger ones!

Baring in mind the car had gone through an MOT 2 days before they dropped it off....

Exhaust held on by a bungee

Hand brake didn’t work...infact was on the brink of failure (thank goodness it’s an automatic!)

Tracking was out massively

Tyres were actually illegal, not even 1mm left on the rear! (I asked for these to be addressed prior to purchase!)

Other annoying things you shouldn’t expect from a 10k car...leaking rear window, well actually I don’t know where the leak is coming from because the window has since been reseated and it’s still leaking!

I WILL NEVER buy from Evans Halshaw again never mind just the branch I dealt with. Appalling service from start to finish and I’ve ended up having to spend well over £1000 in the first month of owning the car.

Please don’t be the next victim!

When I first went to buy a new car I was put on the PCP agreement which I specifically asked not to be. However, yes my fault for not reading paperwork properly but I carried on. However the company has just gone from bad to worse in my eyes. No hoover and wash 2 years running. Brake pads changed then told will need discs next time, shouldn't they have been done together. My health check paperwork now states my front brake pads were 70-80% [red]worn which I paid for and underneath it states my brake discs are 60-70%[amber] worn which have not been done. When they rang at 13.05 to say car was ready i told them i would be half an hour.When I arrived at 13.30 I was told they close 12.30 but they called me to want to do the work at about 12ish. If they close at 12.30 shouldn't it have been booked in for another day. Told they don't take cash!!!!!. I am not one for confrontation or complaining but feel I should've done it.

Paid a deposit on a car and noticed rear wiper missing. Sales rep who was really nice said that they would order a new one on my return to collect car.

Recd a phone call to say that the car needed a a rear wiper motor and that I could pick it up from another branch as Doncaster was out of my area.

Recd a phone over a week later to be told that I had to go back to Doncaster for part to be fixed.

Date was arranged and I was sat there for an hour to be told an extra part needed ordering and it would be Monday. So had to arrange it to the next weekend to have it done.

I had spoken to someone in the week to change it to Friday as I could leave work early." Not a problem I was told"

Turned up. The part was locked up in someone's tool box and when could I come back??

I explained that I had left work early, got stuck in traffic and the person on the parts desk said, "well at least you have left work early"

I explained I was not coming back to Doncaster and that I wanted the part sending to my local branch.

Since then I have changed my mind and want to either collect the part or have it delivered to my home address.As I feel that I have been really let down.

Unfortunately the person that I spoke to has failed to return my calls. So who knows where it will end up???

I know that things happen out of your control, but it would have been nice if checks would have been taken to ensure that all parts were there first before telling you "yeah no problem, come when you can"

A simple phone call to say "part unavailable

.Can we arrange another date?" Wouldnt have hurt. Instead no I will spend all my weekends on the M18 travelling up and down for the laugh.

Myself and partner viewed a Black Audi TT Coupe Diesel (12) up for £11,596. The sales assistant was brilliant, she was very understanding and friendly no issues. However the customer service through the Manager. The Sales assistant had to go back and forth to the Manager who wouldn't come out to see us. The car is very over priced, the mileage is low but the car itself has not been looked after, don't be fooled, the engine is in disgusting condition and rattles. The inside was filthy. The car had not been valeted inside or out. The service light was on, the manger couldn't provide any service history at all and would not lower the price of the car despite our suggestions.

If anyone views this car please look into everything as it's not worth the price despite the low mileage. The manager needs to re look up the words customer service.

Bought a car from Evans doncaster first time I cleaned it noticed there had been some paint touch ups on one of the doors contacted the branch they didn't want to know one of the managers was very rude contacted the custermer service team several times by phone and email they too were not helpfully

In the past we have had very good experiences with evans but this time it's been terrible

My Clio recently broke down the staff were very helpful and gave me a courtesy car and within 2 days I was back on the road very satisfied and they kept me up to date all the way through I would definitely recommend friends & family

I ordered a brand new Renault kadgar. This is the most expensive car that I've ever had

I arrived on the day of collection and the car was being cleaned. I was asked to take a seat and grab a drink. The drinks machine was filthy and just dispensed water. The coffee wightener was unusable and there was no sugar.

I then asked for someone to get me a drink which eventually happened. I was then asked to go sign my paperwork which I was happy to do

To my horror once I filled it in the gentleman came over and told me my new car had been hit in the car park and the rear bumper was damaged. Top stuff Renault! I still took the car as they promised to replace the bumper in the morning.

On arrival the car park was rammed with cars which made me understand why mine got damaged. I was given a 2016 Renault captur with 3,500 miles on it. The car was disgusting. There were flies in it and not just one. There was mud and straw all over the interior. There were empty bottles and shopping receipts all over the place. The boot even had mud in. It smelt like sweaty feet. The car had been involved in an accident. The rear bumper didn't fit properly and the light was broken. It had a hole in it, which was full of dirt. It had obviously been like that a while. The exterior looked like a 20 year old land rover that had been off road. Needless to say I'm not impressed

I got a text to tell me that my car was ready to collect. I collected about an hour later. I saw my car parked. The bumper had been replaced with another. Not a brand new one out of a box. One from another car which was parked behind mine they switched the bumper over from one of their stock vehicles! What a joke. The rear wheel arch liner was crushed where it had been prised apart and just left. There was a scuff on it also which the response was I'll get some back to black on it. Back to black on a brand new car I really was not happy at all.

In the end I gave up on it and took my car. It's just bodge with this garage. Cleanliness and this garage do not mix. I just hope others don't have the problems I have had. What a shambles. What was supposed to be an exciting time collecting my new car turned into stress and upset.

the manager needs to train staff better, they are rude, and are not capable of having anyone buy a care, no phone manners, wonder if head office know how they treat customers, I know of at least 3 people who will never use them again, and now you can add me to the list