McCarthy Cars Reviews - mccarthycars.co.uk

We had a excellent experience at McCarthy cars,

We were greeted on our arrival by one of the partners and from the off made us very welcome.

The gentleman was very knowledgeable and gave us all the information about the car we was interested in.

The car was presented to us in excellent condition and we were given a handover in a professional manner.

Nothing was to much trouble at McCarthy cars, we will recommend them to family and friends.

McCarthy cars are so professional and extremely helpful. The service I received was second to none and the car I purchased is ammaculate and a fantastic runner. I purchased the vehicle during the first lockdown and was a bit weary about buying without a visit to the showroom, however the car was brought to me with no obligation to purchase. After a test drive I fell in love with it and all that followed was so hassle free because of the efficiency of McCarthy cars. I know this review sounds to good to be true, but it is true, never been so Impressed when buying a car and I bought a few in my time believe me. Well done and thankyou McCarthy Cars.

I brought a car from McCarthy cars, paying half of the sale and putting the rest on finance and had nothing but problems with it. We were told the car was semi automatic but drove the same as a fully automatic, never was the word easytronic mentioned or we would of researched this and found out the bad reviews.

Straight away after collecting the car there was problems. The gears were struggling and taking to long to change. I did pop in and see them and was told this was normal for a semi automatic car. The headlight was full of condensation and the Air conditioning was not working.

It was booked in to have the work carried out at their approved garage. After collecting they said they put a new Air conditioning condenser in, replaced the clutch and flywheel and replaced the headlamp backing. Things that were ticked ok on their 82 point RAC inspection.

The car came back with more problem, groaning noise coming from the Air conditioning, a parking sensor was missing so not working, the key was broken and the gears still sounded like they were struggling to change. Also there was over an extra 20 miles on the clock, even though they said they didn't take it out for a test drive.

The car was returned to have these problems sorted out and to check gear box again. When it was picked up we were told to turn the radio up so we wouldn't hear the Air conditioning groaning and the gears struggling.

As I was still not happy with the way it was running, I paid for an RAC inspection. They told me the Air conditioning needed a new compressor unit, the gears were taking to long to change and the wheels were out of alignment. It was also stated that the car had, had a lot of repairs done on the body. So once again the car went back. This time they remapped the gearbox and said they had sorted out the Air conditioning which made no difference to the noise and the gears were slightly better for a couple of weeks.

I was worried about the safety of children being in the car so I had it checked at a reputable Vauxhall garage, where the report came back with over £1,600 of work needing to be done. McCarthy cars wanted me to return it to their garage but I had, had enough so I contacted the finance company who sent out their independent inspector. They were very professional and after being inspected by them they put an uplifting order on the car because of all the problems and I eventually got my money back.

McCarthy cars was recommended to me and I'm so glad I went there. As this was my second car I was purchasing I was a little nervous. I was looked after from start to finish. Every question I asked was answered in full and I didn't feel any pressure to purchase a car. I got a great deal with the car I purchased. Drives so smooth and I absolutely love it.

Thank you

What a fantastic Aftercare service from McCarthy..We brought a car and had a very small problem.McCarthy Cars sorted problem out overnight.they even dropped my wife off saving her paying for Taxi and then dropped the car of the next morning to her work place.Would Highly recommend this company and will certainly be buying from them again.WELL DONE....

IWe would like to say thank you to the staff at McCarthy Cars for the good customer service received when we bought our vehicle from their dealership. Also the aftercare and consideration to rectify a fault with the vehicle.

Thank you.

So it has been 3 weeks since my sons car was written of by this company on a test drive after a warranty repair! we had to claim on our own insurance to get our money back in a timely fashion as McCarthy's insurance company were dragging their heels. My son is still without a car as we have not been able to find a like for like replacement in the same price range! A family run business leaving a young lad without a car through no fault of his own in the middle of his University exams! they know nothing about family issues!

He is seething and I don't blame him, he should be driving around enjoying his purchase right now instead of spending hours and hours searching for a replacement.

An apology from the manager with no hint of returning our money was not good enough!

Deal with these imposters at your own peril

One of the most arrogant customer care I have ever seen! There was a BMW listed on the site and there was drastic difference in the market price (4k) to the advertised price (6K !!). I just inquired the reason behind the difference and they were so rude that they just hung up on me saying too bad you find it expensive! Also, I asked them if they had any cars in the range of 4-5K, to which he responded saying go have a look at the website. Rude! Arrogant! Wouldn't recommend this dealer one bit!

While we were desperately struggling with difficult dealerships, we came across McCarty Cars in Croydon and decided to pay them a visit.

Well, what can I say.

It has been the easiest transaction and the most kind and honest service I have ever experience.

No pressure, reliable and organised all the paperwork while I was travelling on Business.

I am now the happy owner of my new car and would recommend the McCarthy family without a doubt

Thank you again for everything

Laurent

From the first contact to when I. Picked up the car 5 star treatment,

All questions answered, all points and help with the technical stuff, no pressure to take out anything I didn't want, but good reasons why I should.the young man who shew me round the car explaining the finer points,and I didn't have to take care till I was happy to sign his tick list.

All in all a pleasant expirience never had before,when buying a car.