Peter Vardy - www.petervardy.com

Bought a car from Peter Vardy in June 2023 , just found out the car had been previously written off , I was not made aware of this now the car is worth half what I payed for it a year ago , contacted Peter Vardy regarding this , they are not intrested, taking no responsibility and sent me a final response taking no action , I’m left with a car I have lost confidence in and I’m out of pocket , don’t use Peter Vardy ,customer service is shocking

My fiancé went to Carz at Hillington and we spoke to the salesman (June 2021). We described that she required a 4 wheel drive car with sat nav, being a nurse and the travelling she does, we specifically requested a 4 wheel drive.

The salesman showed us a Nissan Qashqai which met our requirements (so he said).

Anyway when we collected the car there was no Sat nav and the salesman told us it’s on order and it’ll be there in a couple of weeks.

Well months passed and contacted them again, then we were told these take 8 months to come from Nissan. (Got one on eBay next day delivery)….

But thank you Reg Vardy. Still haven’t received the one from you yet. Over 2 years .

Now,

Couple of years later (now), my fiancé was complaining of the car sliding on the road often.

I took the car to my local a garage for a MOT and service and I asked him to check it out as it’s meant to be a 4 wheel drive.

To our shock, we were told this car was not a 4 wheel drive, which we were told it was and that’s why we purchased it.

As you can see by this above, the company and the salespeople are just complete liars and they don’t care about customers. How companies and people like this can actually sleep at night known they’ve lied and ripped off innocent people.

Shame on these people and as a company, hopefully you won’t get away with doing this to customers much longer. The more people who hear about the terrible practices in your company I hope more stay away.

Dec 2023

** Still no message from Peter Vardy regarding this. They have been getting this same review removed from Trustpilot stating we are not real customers **

Its now been 3 weeks and 2 days without a vehicle due to a faulty vehicle being sold by the Motherwell Carz branch. With little to no communication from them and having to involve my finance company to go through the Consumer Act.

I collected the car on 16th September, day after collecting, I had to contact them due to the engine management light being on and no oil in the car. I was informed that the garage at the branch is closed over the weekend and that I would be contacted on the Monday to have the car brought back in and checked over but in mean time buy own oil from Halfords and they would refund.

21st Sept – I had to drive to the dealership to see what was happening and hand receipt for oil into management. Whilst there the service team booked me in for the following week to have the car checked over, it would be the full day and no courtesy car available.

26th Sept - Car taken into their garage a week later left all day to be advised it needs the engine resistor fan replaced and a small oil leak repaired but just take away its fine to drive and they would call to get it booked in once parts arrived. Yet again no update from the garage and resulted in me writing a formal complaint to get it booked

20th Oct – Car booked in to get parts fitted, yet again no courtesy car as they were too busy.

23rd Nov - Car cut out on route to work in rush out unable to get started, after waiting 50 mins for recovery company it came back on and was advised by Peter Vardy recovery company that was provided for my first three months, car is running don't worry about it no need to go garage just keep eco mode on.

23rd Nov - drove to local shops, went in the shop came out and car yet again wouldn't start and engine warning light out. Yet again called Peter Vardy breakdown cover another company came out and advises starter motor had gone and they would get me home.

Due to the shocking customer service recovered last time and you can never get anyone on the phone wrote a second formal complaint and requested they collected vehicle from my home and have repairs completed under warranty.

28th Nov - after multiple chases car was finally collected but not one update from dealership on what was going to happen and how long the car would be in the garage, as normal also no courtesy car!

30th Nov - update from the service manager after multiple email chases to say car needs new car battery which had been ordered that day and will be in stock the following day to be fitted and then taken out by technician to ensure car is fully fixed.

4th Dec - still no update on the vehicle and its newly fitted battery

5th December - contacted my finance company to get them involved and opened a case to get this issue resolved and moved on under the Consumer Act

8th December - Finance company provided an update that they had spoken to the dealership and the car now needs a starter motor and that it had been ordered that day to be fitted 10/12/2023 with the hope of returning the car that day

10th December - Finance company contacted me to see if I had heard anything from dealership which I had not and they were also having difficulties getting the dealership to answer the phone

It is now the week before xmas and I have not had one update be that email or phone call from the garage since 30th November on what is happening with the car and when it is likely to be ready for collection.

For a company that prides itself on its customer service and offers loyal customers rewards this is my 3rd vehicle from Peter Vardy and will definitely be the last.

I have had to cancel multiple Christmas events that I had booked for my children over the last 3 weeks.

Walking my children to school and childcare facilities to then get myself a taxi into work and repeating the process on the way home.

Its now 6 days until Christmas Eve and I am now having to cancel and change plans made over the Christmas break as it looks like I will not be getting a courtesy car or even my car back prior to the Christmas break.

All while I still have to pay for my finance & car insurance!

Well if I could put zero for the rating I would, where to start is the question, my partner had his car written of few weeks ago, we seen a car on the Peter vardy site which was fine, so all ok until the day before we pick the car up which was like 180 mile from where we lived may I add, we had been promised a walk round video which he had to chase up but they had the cheek to chase him on the Friday asking for the deposit which was a large sum in our eyes,so we had to send the money before we even seen the video to the car, eventually got the video late Friday, went up on the Saturday to pick it up and was told they would be with us in 20 minutes which never happened 2 and a half hours later after telling us when we arrived a light had came on and a tyre had to be changed but we were told the day before the wheels had been refurbished which was also untrue, eventually got someone and got taken out to the car which was no way valeted was absolute bogging even if it was for 10 thousand pound car still expect it to be spotless even the seats where dirty the dashboard was a mess oh and 2 chips on the window that they said they didn't no what happened but on the mot certificates previously it was a advisory so was another false and the clutch pedal started to stick half way down while driving which is dangerous, alloy wheels scuffed and a dent on the roof on outside, my bf opted out the agreement wev had the car less than a week and been nothing but hassle and expect alot better from a car dealership got a cheek to advertise all over the Internet and radio cow boys in my eyes, keep getting fobbed off by the staff and were told someone would contact us but had to keep chasing them my partner phones today to ask when they are coming to pick the car up to be told the manager was on holiday till the Monday which he did not say this to my bf the day before just said he would contact him which was another tale, quick to take your money but don't want to give it back oh and while we were in the show room we were promised a tank of fuel and lunch which never materialised also no fuel in the car so had to drive about looking for a garage to get home. Nice car went to waste as they can't be bothered to maintain it but pass the buck to there customers defo wouldn't recommend and apparently getting picked up tomorrow but will believe it when I see it tbh with the reviews iv read about this company.

I am 100% dissatisfied with the customer service that I received at Carz Peter Vardy, KIRKCALDY.

The car I purchased came from another branch and was not delivered in the stated time frame. One particular representative made mistakes in the information she communicated with me. She also made mistakes in the paperwork. Invoices needed to be redone. The car was again delayed due to her mistakes with the paperwork.

Once received, the car wasn’t even clean. After complaining, They took the car back to be valeted and it still didn’t get cleaned inside properly. For example I cleaned the cup holder myself with a wipe and it was full of dirt etc Moreover the car was low in engine oil and coolant water and to end the list the car needs alignment.

Overall, the customer service, sales, communication, time management, administration, customer complaint handling, presentation of the car was all very low standard. It’s not what you expect when buying a top of the range Mercedes for 30k.

Most of all, it took the fun and excitement out of buying a new car.

Abysmal Service

Where to start bear with me as this is a bit of a long story. I finally found the car I was looking for in Peter Vardy Motherwell branch and decided to pay a deposit for this online. I already had my finance in place as had been looking for a little while and initially the communication was reasonable. I opted to have the car delivered to my local branch and paid extra for this alongside extra to have my car that I was trading in transported back to Motherwell. The initial paperwork took only a few days and I was informed repeatedly all was well and the car was ready to go just waiting on transport this saga continued for 2 weeks with me phoning every few days to be told somebody would call back or the same that the car was ready to go and just waiting on transport then to find out transport had not been arranged at this point the advisor informed me that they could deliver it to my home address and we agreed a date and time. I received a call 30 minutes before it was due to arrive to be told actually the car needs an mot so would now be delivered later in the day. On delivery of the vehicle it appeared the advisor had brought a friend along on the journey which I was not overly concerned by but was annoyed that said friend had been showing a complete lack of respect for the car I had just paid £18,000 in terms of the passengers seat being fully reclined into a lying position and footprints around my window frame and dash. I was also informed at this time that one of the keys were broken but a replacement had been ordered which I am yet to receive (was literally hanging in 2 pieces) but it was okay as I could use the spare key when I tried to use this it didn’t work either ohh it just needs a battery (since changed the battery and guess what still doesn’t work). Other issues with car included no tyre inflation kit as described in add, diesel exhaust fluid and warning light on, air conditioning not working, squeak from brakes, no mot certificate supplied, eco start stop system not working and the supposed golden envelope event never mentioned or honoured throughout, this on top of the valet that never took it place. I decided to email a complaint about these issues in the first instance to allow them the opportunity to put matters right and was contacted swiftly by a person who I believe is a managing partner or complaints manager of some kind at this branch who apologised and requested the opportunity to put this right there were several subsequent conversations with him in which I had to continuously run through the faults again despite putting these in a detailed complaint email as well as a constant tone that he was somewhat doing me a favour by fixing the issues that the car should never have left the garage with. I requested to have the car fixed at Peter Vardy in Kirkcaldy as this was much closer than taking it back to Motherwell it has since been in to be assessed and unsurprisingly this branch had been informed that it was coming for a air conditioning recharge so still couldn’t get the issues right. It was found to have a large crack in the air conditioning condenser so much for there industry leading 114 point check. It is now 2 weeks since this was assessed and I have had no further contact regarding the remedial works required or the other points in my complaint. I have bought from Peter Vardy in Kirkcaldy before as well  and smaller independent garages and this is by far the worst service I have ever received and would definitely recommend avoiding.

Further visit to Peter vardy in Kirkcaldy since last update and reply from Peter vardy and another big waste of my time. I dropped the car off at 0800 as discussed for repair of the air conditioning unit and key replacement. Eventually heard back from them again after 3 pm to advise that they recommended a course of action in order to repair the air conditioning unit although they claimed this would not be covered under warranty ( I didn’t want to make a claim through warranty only the functions the car was sold with to be working as they should when received especially given this is allegedly part of their industry leading checks) at this stage I declined to make any payments for the repair and asked at least how they had got on with replacing the key to be met with a reply of what was wrong with the key ?despite this being discussed on several occasions and being fixed at the time the car was in the garage. So yet again another day wasted car sitting at Peter vardy for no reason as it certainly wasn’t being fixed. Tried contacting head office via phone and surprise surprise they have failed to get back to me again or offer a suitable resolution.STILL WAITING ON A CALL BACK FROM HEAD OFFICE!

I am now having to pay Range Rover £176 out of my own pocket to programme the spare key. This car was advertised with 2 working keys more like one hanging to bits and the other not programmed!

Absolute disgrace of a garage!

These lot will pull out all the stops to get you to buy a piece of garbage car with issues and sell you warranties that are worth nothing. They also don’t give you any paperwork or history for your car and they obviously don’t do their “checks” prior to handing over. Apparently it’s my issue that THEY didn’t give me MY locking wheel nut! Also couldn’t get an obvious fault fixed (which according to forums is very common) as they “couldn’t find the problem”, even though I told them what it was prior!! LOL! made we wait weeks as I needed a courtesy car for work, then phoned the night before with a “you can’t have it”! I then waited 3hrs after having diagnosed the faults and been forced to take time off work to be told they can sort my locking wheel nut issue for a price! You can imagine my response, especially after sitting in servicing for hrs and listening to an inordinate amount of very unhappy customers!

DO NOT GO HERE FOR ANYTHING!

On your head be it!

We have bought a car here and took it back 5 days later, as it was losing power unexpectedly and it was blowing fumes inside. We wanted to return it, only to be shouted at by a rude member of staff, who refused to give his name “, that “ This is not a supermarket! “ and that this will never happen.

They said they can have a look at the car and return it the next day but we were left without a car for over a week, because they simply forgot to check it. I kept calling them and they didn’t know what had happend and why it wasn’t checked but then I spoke to someone in the Service Department a week in and he told me that the car wasn’t even booked in. Later we were told that no fault had been found, apart from a rubber seal that had now been replaced and that should sort out the fumes. We said we refuse to take the car back and drive it, as we consider it dangerous, giving the fact that it suddenly loses power while at speed, without any warning and especially because we have kids in the car all the time. They came a few hours later and dumped the car on our driveway, posted the keys through the letter box and took off quickly. I was in the house and heard the keys dropping through the letterbox and went straight to the door but they were gone.

Of course, if a fault would have been admited by their garage, we would have been able to return the car and get our money back or get a car that is safe to drive, so obviously this hasn’t happened. We have sent a few emails to the complaints email address just to be told it will be passed on to the management at CARZ Aberdeen and not to hear anything back ever.

So 3 months later and the car still has the same issues.

On top of this, on the day we went in to see the car, our 14 month old daughter broke her leg on the slide that’s on their premises. No first aid was offered even though she was clearly inconsolable and no accident form was filled in for her, not even the following day, when we went in to pick up the car and she had a cast on. Most of the members of staff that were downstairs that day knew that she broke her leg on their slide the previous day but still, no form was filled in. So there is an obvious lack of procedures and training.

There were no signs by the play area either and we are thinking now that this is actually not suitable for under 2’s and we are not sure if accidents have happend here before.

We are not sure if our case has even made it to the Management team or not, since we haven’t got any response to our emails at all but the treatment we have got from CARZ Aberdeen has been distressing, unprofessional, disrespectful, inadequate, poor. Overall, this has been a regrettable experience for us and we wouldn’t recommend Peter Vardy Aberdeen to anyone.

Full Service Mystery!

By coincidence, I have tried on two occasions to get information on the same vehicle, 4 weeks apart. Never got past first base even though I am in the market to buy a car and Im willing to travel .

First experience 8th Nov 22: I write a letter to Pater Vardy Carz- Motherwell, explaining my lacklustre experience.

To whoever may not respond,

I would like to inform you of why I am so disappointed with your company. After searching for a BMW 3 Series Gran Turismo via Auto Trader I came upon a car that met the criteria I was looking for. This was Sunday 6th Nov. I duly clicked the “Message the seller“ button on Auto Trader, completed a simple contact form and in the message box requested information on the Service History of the vehicle.

A person texted me and asked who he was chatting with. I gave my name and explained I was wanting to see the Service History pertaining to the vehicle. He explained “ Thank you I don’t have access to the service history myself but I can certainly have the sales team contact you”

I replied” yes get back to me tomorrow (Mon 7th Nov) I’m based just south of Newcastle but could come up to view the car sometime”

He asked for best number and email to get back to me which I provided.

He replied “perfect thank you! I will get the team in touch with you as soon as they can. “

I said “ ok sometime tomorrow will do”

Texting ended shortly afterwards.

I waited Monday for a call perhaps expecting a call around 10-11 am if you were busy. At almost 1 pm ( 12:49) I called yourselves to enquire about the service history. The woman who answered the phone sounded “rushed/ hurried” with not the most welcoming tone but not hostile either, it quite took me aback. I explained I was after the service history of the vehicle and had been informed someone would get back to me. She said she would look into it and replied that she had seen no message that I was to be contacted. She did say she would check the service history for me as I explained I was interested in the car. ( Had I had this information I would have driven straight up to view it.) ( In hindsight I now know this would have been a costly mistake)

The woman got back to me and said she couldn’t access / find the service history, so I was beginning to think the car didn’t have one, as you have not put it up on your website. She did inform me though that the car was still for sale. So we’re almost at 1pm. She said she would get someone to call me back. By this point to be honest I was losing interest as there seemed to be either a lack of organisation (in finding the required info) or a lack of transparency (in now wanting to reveal it) as you have shown many details of the car but not the history. Who would buy a prestigious vehicle without it?

At 15:39 I received a call back ( from a salesman?) asking what I was after… I explained I was wanting to see the service history of the aforementioned vehicle. He told me the car was sold, would I like info on another car?

So, what a total waste of my time.

3rd DEC Im searching again for similar car- Car Wow ad comes up on google. I didn't realise it was the same car Id been told was sold 4 weeks ago. I also didn't notice it was Peter Vardy, just saw Car Wow. Requested Service History of the vehicle. Chat line couldn't get it. Message to to PV Team. I receive msg saying someone will call me, I explained I dont want a call just SERVICE HISTORY DETAILS. Well, I still dont have it, cant get past first base with Peter Vardy. Its still a FULL SERVICE MYSTERY!

DO NOT USE this branch it is shocking, they after sales is a total JOKE, the excuses they come up with is down right LIES, telling you the automatic cars have squeaky breaks when driving and reversing (aye no bother lol) damage ur wheel then say no it wasn't us, wait on them replacing a front windscreen... 4 months later very good NOT. Say they will call back .... guess what .... that right they didn't bother and I did give them 4 days extra ... Carry out work and don't update the records, this is just the tip of the iceberg. Thanks PETER VARDY you have ruined my trust in yous but this will.not go unnoticed. I paid them in cash and once they have the money they DO NOT CARE 1 single bit