Guaranteed Rate Inc. www.guaranteedrate.com

I sit here less than two hours away from a closing and the title company does not even have the loan package yet. Because of this, I cannot go to the bank to have the money wired until I get the okay. Other than the customer service being fine from two of the "team" (the processor and another) the entire process has been poor and totally disorganized. I have had to send documents multiple times. The problem seems to be with the underwriters. My initial contact (the original loan officer) has been pretty difficult to communicate with. I know everything will work out in the end but I will NEVER recommend this organization to anyone. I hope to be able to file a complaint with the BBB as well.

Hello,

Normally I don't write reviews, but I have to tell you about the wonderful group of people I had the pleasure of dealing with at Guaranteed Rate. When I decided to build a new home I was overwhelmed with the many mortgage lenders available. I didn't know whom to turn to. Then my real estate agent recommended Guaranteed Rate. I was still skeptical of the whole Online Digital Mortgage process. I have never been more pleased with anything in my life as I was with GR. The Branch Manager, VP Mortgage Lending and Mortgage Consultant. Professional service from everyone involved with my mortgage. They have this online digital mortgage down to a science. From start to finish, I was very impressed with their commitment to explaining the entire process and keeping me informed of how everything was progressing. All I had to do was follow their instructions, give them all the necessary documentation they requested and they did the rest. I'm no different than most people seeking to purchase a home. I had some credit challenges that the entire team worked with me to overcome. I can honestly say that GR went above and beyond to secure my loan. I never got to meet my team in person, so I want to say THANK YOU ALL! So if your looking to purchase a home or to refinance, GR is the way to go! GUARANTEED!

Totally disorganized application process. My file was handed from one department to another, and multiple items had to be re-sent several times - seemingly no communication. Once the loan was done, they had my billing address all wrong, even though it was clearly on the documents in multiple places. Their website was incapable of handling automatic payments, displaying payment history or balance information - they said 'we are still setting that up" Eventually it was set up, then the site changed again. These guys are total amateurs.

The only reason for the one star is because zero is not an option -

The day before the scheduled closing, the loan officer tells me there was a problem because 'the computer read the credit report wrong' and now they are denying the loan.

This happened one day before closing, after the loan was approved with no conditions except for title insurance, survey and home owners insurance. I am a out over $1000 in inspection fees and costs.

They are very sorry but there was an error reading the credit. Obviously the seller and and realtors want to murder me.

I asked for them to at least refund the application fee ($590.00) but they have no comment about that.

Also, the loan processor was giving out my financial data to unauthorized third parties. Unbelievable.

Guaranteed Rate has a new Digital Mortgage platform which is so awesome. I was able to apply online, pull my own credit report, upload my documents securely through the website and track my loan through the entire process. The process was seamless and their team worked together to make my experience with them wonderful. And their rates are super competitive! My loan officer was so knowledgeable and great to work with! I would highly recommend her!

After five times submitting the same documents, they still don't have it registered and sent me a bill for insurance coverage. The time it takes and staying on hold for long periods of time and the bad service makes it too much. I wish they would sell my loan to a compentent company.

The last time, they sent me a notice on 8/11 that they were taking out insurance on my behalf and on 8/10 a letter saying it was cancelled. What a joke.

Don't ever use this company, you will regret it.

Used Guaranteed Rate to purchase my first home. Before first payment was due I tried to set up a bi-weekly payment plan. The loan officer, told me there would be NO FEES but to hold off until the first couple payments were made. Trusting him, I did just that. Before first payment came due, my loan was sold to another company that wants to charge a fee for the same service. Speaking with him the GR Loan Officer regarding the matter, he denies ever telling me such information. He then proceeded to hang up on me in the middle of our conversation. Speaking with his supervisor, she stated that she cant be responsible for what her employees tell prospective customers and that all information was included in contract. Unfortunately I mistakenly took the word of the loan officer vs. meticulously reading the hundred page, small print, contract.

These guys are no better than used care salesmen!

Could not have gone smoother. I was a first time home buyer and my loan officer and her team helped walk me through the entire process. They were always available to talk if I had any questions and my closing was very quick. Being able to turn in documents online was really convenient. Plus I got a great rate!

I have NEVER worked with a lender so responsive to my needs. if I had a question, they had already anticipated it. My closing went smoothly, and quickly, no issues whatsoever. Timely, knowledgeable, an employee was always available for me.

We started the process in April. It took them weeks to send the list of what we needed to provide. Since giving the file of information, at least twice a week they require more. Our closing was suppose to be the first week of June, then we were suppse to close before July 4th, couldn't because again they needed more paperwork... That was already sent!!! We were approved until Monday. The funniest paperwork they asked for was my exes last year of bank statements!!!! Seriously??? Now they want us to pay points or lower debt. So we lower debt. Now they tell us there are over $5000 in fees. When I asked for a detailed list, my calls stopped being answered. At a loss with arms in the air!!! For your sanity, STAY AWAY!!!!! No sale!!!!

I wish I read reviews before I began.